JAMES ATEN

Dublin, OH 937-***-**** adipi0@r.postjobfree.com

https://careerwebfolio.com/jamesaten/

CHIEF MARKET & PRODUCT MANAGEMENT EXECUTIVE

Driving High-Value Market Growth & Disruptive Technology Innovation A Product Management & Marketing Executive – with extensive experience in the software and technology industry and leading business functions and people. Ability to identify or develop technologies to meet market demands while relying on research to validate customer needs and wants. Understanding the importance of defining, implementing, and reviewing metrics that give leadership the necessary data to make the most economically practical decisions. Adept in merging product management and development functions to escalate efficiency, consistency, and quality. CORE COMPETENCIES

● Vision / Mission Development ● Technology Product Lifecycle Management ● Sales Strategy Conception

● Customer Experience Optimization ● Real Time Market Analysis ● Team Constitution

● Product / Company P&L and ROI ● Technology / Business Solution Integration ● Solutions Development PROFESSIONAL EXPERIENCE

Northwoods Consulting Partners Dublin, OH 2015 – 2019 A provider of software and consulting to health and human service agencies. Executive Vice President & Chief Delivery Officer

Managed 75 to 100 customer-facing employees.

Product Development, Management, & Marketing

• $100+ million market potential accessed via differentiated marketing strategy realized by revamping company messaging that resonated with economic buyers.

• Improved the product management strategy for a $24 million company by engaging a change management process to cultivate support for effective delegation that led to certification in pragmatic marketing for project managers and c-suite executives.

• Ignited corporate growth from flatline revenue by devising strategies for penetration of peripheral markets to gain visibility into dark data spaces that amplified availability of critical information affecting patient management.

• Heightened utilization and marketing while decreasing presentation costs by procuring and instigating use of a modular tradeshow booth.

• $5.7 million in product development investment optimized for the highest return via conception and introduction of the product management function to formalize development processes and product portfolio strategy. Financial & Operational Performance

• 27%+ reduction in operating costs achieved on legacy products by creating and implementing financial modeling to enhance means of measuring and augmenting product margins.

• Upgraded leadership decision-making quality by applying product utilization and staff turnover as key metrics.

• Maximized performance across five main budget areas by instituting, appraising, and adjusting budget requirements and the tracking technology to safeguard availability and allocation of mandatory resources. Customer Awareness, Engagement, & Satisfaction

• 10X boost in customer awareness and tradeshow marketing performance attained by distinctly rebranding the company and enriching consistency and quality of communication of the brand through all available venues.

• Accomplished a vital turnaround in customer satisfaction while ensuring adoption of products in the field by identifying the appropriate metrics for measuring success and establishing a customer success function.

• Enhanced customer engagement via real time in person evaluations with clients regarding product usage and means via conception of a comprehensive call planning and assessment process integrated into the CRM system to keep all stakeholders informed.

James Aten adipi0@r.postjobfree.com 937-***-**** Page 2 Salient Systems Dublin, OH 2011 – 2014

A provider of predictive analytics to the railroad industry worldwide. President

Oversaw performance of the division as well as F&A, engineering, sales, distribution, and product.

• $1+ million in new business gained via identification and initiation of channel partners in Brazil, India, Japan, and South Africa to capture access to previously unreachable markets.

• Multimillion-dollar industry segment opened by orchestrating a proof-of-concept presentation with Union Pacific.

• $500,000 international sale gained within six months by pursuing and securing a joint venture with a local influential family that shared similar ethical standards.

Netsmart Dublin, OH 2011

A $100 million software firm serving the behavioral health field. Director of Product Marketing

Led product marketing and lead generation. Supervised four direct reports responsible for customer relationship management (CRM), tradeshows, webinars, and events.

• $200 million in revenue, a 122% growth rate, earned as the spokesperson for the organization while impacting meaningful use of electronic health records (EHR) on the healthcare industry, spawning government funding to support EHR acquisition.

• $1+ million in R&D expense justified by conceiving product roadmaps, priorities, and strategic direction for the public health market.

• 25%+ of all viable leads generated via 75 tradeshows annually by guiding sourcing and retention of superior marketing opportunities while managing logistics, vendor relationships, and event oversight.

-PREVIOUS EXPERIENCE-

Reynolds & Reynolds Dayton, OH

An ERP system provider supplying the new car retail market. Vice President

Built the network service business providing infrastructure and telecommunications services to the customer base. Managed a staff of approximately 350.

• $25 million growth of business fostered from $0 in a two-year period by recognizing a prospect to advance Internet capabilities within automotive retailers and delivering a first-of-its-kind infrastructure-as-a-service offering.

• $2 million in three-year incremental revenue won by acquiring the FordSecure network implementation contract, deposing the incumbent IBM through advanced implementations during the pilot program.

• Defined and launched the computer telephony integration strategy to yield a converged voice and data platform.

• 25% surge in the customer service index garnered by employing a Microsoft-based service pack concept to stabilize a customer support burden resulting in four consecutive product releases with zero defects. EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science

in Civil Engineering

The Citadel

Charleston, SC

Pragmatic Marketing & Product Management Training, 2018

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