Office Medical

CHERISE L MCCOOK

Poughkeepsie, NY C: 845-***-**** adipgu@r.postjobfree.com

Summary

Practice management professional with a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies. Specialist in Medicaid statutes and management information systems. Track record of managing personnel, operations, admissions, finances and facility operations while providing the highest quality care. Committed to long term care industry.

Skills

Staff training and development McKesson EMR

Personal and professional integrity Arial McKesson

Cultural awareness and sensitivity Microsoft Arial

Office Suite Microsoft Office

Financial aptitude Practice Management ICD-10 Coding

In-depth claims knowledge ICD-10 Coding

Nextgen EMR, PM

accounting, accounts receivable, administrative, Billing, billing system, bookkeeping, business operations, CMS, customer service, data processing, DOH, direction, Staff training, financing, Financial, financial reports, financial statements, government regulations, ICD-10, infection control, insurance, Microsoft Office, Office Suite, office, negotiation, patient care, payroll, policies, Coding, reporting, safety, supervision

Experience

Office Manager 07/2018

Boston Children's Health Physicians Carmel, NY

Assist physicians with medical and fellowship appointments, calendars and arranging meetings ensure office supplies are maintained at acceptable levels

Coordinate all maintenance projects for the office, including for medical equipment Schedule and attend monthly office medical home meetings Schedule and attend bi-monthly mock codes within the office

Attend BCHP quarterly managers' meetings Serve as the primary administrative contact for the practice to BCHP leadership

Educate staff about patient-centered medical home transition; complete reporting for PCMH transition

Support practice throughout entirety of PCMH transition Be present at office throughout the day and after hours if an emergent situation arises Supervises, trains and directs other office staff;

Mediate employee issues; serves as the primary liaison to the Human Resource Department for hires, terminations, discipline and other matters.

Maintain the strictest confidentiality of patient information and proprietary business matters.

Provide care in a patient-centered manner attend medical home meetings Participate in pre-visit planning

Ensure processes are in place for the scheduling and pre-authorization of hospital or other outpatient procedures

Ensure daily reconciliation of billing is completed in a timely manner; reviews the “missing charges report” and investigates any outstanding bills

Front Desk Supervisor 03/2018 to 07/2018

Performance Health NY

Directed all front desk operations with an eye for maintaining daily goals, staff productivity and operational efficiency.

Mentored new staff on correct procedures, compliance requirements and performance strategies.

Offered direction and gave constructive feedback to motivate team members.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Developed lasting relationships with guests that built loyalty and drove revenue.

Kept abreast of rapidly evolving technology.

Maintained effective billing system.

Regional Medical Practice Manager 01/2007 to 01/2016

CENTERLIGHT HEALTHCARE Bronx, NY

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Carefully selected, developed and retained qualified staff, as well as trained 10 new staff annually.

Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.

Arranged continuing education opportunities for all staff to increase knowledge and skills.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Observed strict confidentiality and safeguarded all patient-related information.

Managed payroll and time and attendance systems.

On-boarded new employees in time reporting and payroll systems.

Responded to employee inquiries regarding payroll and timekeeping.

Oversee process related to petty cash, bookkeeping & accounting for various sites.

Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.

Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.

Monitored infection control procedures to ensure facility-wide health and safety.

Served as liaison between management, clinical staff and the community.

Routinely evaluated the overall resident care within the facility and diligently enforced high standards.

Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.

Systematically prepared documents; assembled records and produced compliance logs for internal, DOH and CMS auditors.

Diligently monitored remediation plans to confirm proper resolution.

Director of Operations 06/2005 to 04/2007

Dr. Judd Nogrady Maybrook, NY

Provided operational guidance and direction for the business office.

Improved and managed business operations including daily cash posting and accounts receivable.

Analyzed revenue and reimbursement for Medicare, Medicaid and commercial insurance companies.

Developed procedure and tools to recover revenue and estimate data for supportive financial reports.

Analysis of Billing and Data Metrics Analyze data to ensure accurate information; billing and payments received resulting in favorable financial statements.

Resolving claims re-submissions and payments.

Education and Training

Master's: Health Administration 2018

MERCY COLLEGE Dobbs Ferry, NY

Bachelor of Science: Psychology 2016

Certifications

Technical Institute of America, Project Management 2016

References

References References Available upon request.

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