Sr Business Analyst
Resume:
CURRICULUM VITAE
ROLF SCHUBERT
CONTACT
Email: adipgr@r.postjobfree.com
https://www.linkedin.com/in/rolf-
schubert-05654223
EDUCATION
Practical Software Testing
Test & Data Services
2005
Diploma Business Analysis
Faculty Training Institute
1999
Managing by Project
Davis & Dean
1996
Grade 12
Worcester High School
1984
PROFILE
I am an experienced Senior Business Analyst with strong focus on business processes, driving too ensure there is synergy between Business process, System (technology) and People.
During my career I have designed and successfully implemented a BILC
(Business Improvement Life Cycle), which enhances and compliments this synergy.
Overall I have more than 20 years’ experience in business analysis, with many years’ experience also in business process architecture, of which were 10 years in Life Assurance (Sanlam) and the last twelve years in Retail
& Supply Chain at Pick n Pay
I see myself well versed in business analysis, building positive relationships and efficient business solutions. In many aspects I believe that anything is possible and by utilising my knowledge, skills and learnings, I will always define clearly what is bestowed upon me, obtaining alternatives, choosing and checking consequences and then effect (act) on it. Perseverance and Persistence are my strongest skills and will I always strive in ensuring I can come up with a recommendation and or solution that is efficient and acceptable, but at same time influencing and ensuring buy in by all stakeholders.
I believe that I as a Business Analysts need to always take the business on a journey of change and strategy and apply Change Management at all times.
PERSONAL DETAILS
IDENTITY NUMBER : 661-***-**** 08 1
FULL NAME : Rolf Schubert
GENDER : Male
MARITAL STATUS : Married
PHYSICAL ADDRESS : 57 Nuwe Street, Prince Albert, 6930 LANGUAGES : German, Afrikaans & English
SKILLS
SHORT COURSES COMPLETED
Personal Effectiveness
Managing Diversity
Aris Process Modelling (In-
House Course)
Management Orientation
Course
Client Relationship Building
Aids Course (Sanlam)
Performance Appraisal Course
Presentation Skills 1 (PSI)
Self-Management (Personal
Mastery)
Spoken English (Discussion
group)
Supervisor’s Course (SUC)
Team Building
Written English/Afr.
FICA Course
Transition & Emotional
Competence Course
Task instruction course
Quality Assurance
Building and maintaining
relation ships
Team Building
POPPI Course
Problem Solving I use the acronym DANCE to follow the process by Defining the problem, Obtain Alternatives to the problem, Narrow it down, Choose & check the consequences, Effect (act) on it. Analytical
Thinking
Lateral Thinking
Conceptual
thinker
In line with the Problem-Solving skill I must apply analytical thinking whereby I allow myself in answering different questions, specifically form a logical reasoning style. This will then result in me to obtain the required background information. Within all of this I also can grasp and explain complex information. In doing this it requires me to think laterally, conceptualise everything obtained and conclude a conceptual solution(s), thereby ensuring an effective result as expected by my clients.
Interpersonal Relationship building and working together in a team is for me of utmost importance, because I believe as a Team one can achieve far more than an Individual and therefore I continually do self-investigation into myself to ensure that I can interact effectively with anyone/anybody at any given time.
Result
driven/orientated
When anything is bestowed upon me, I orientate and drive myself in getting the required results expected of me within time and budget restraints, handling any constraints and issues that come my way. I see myself as positive, with an attitude that allows me that I Can, I Will, I Shall, and I do! Quality I believe in Quality and therefore always and continuously make use of other resources and /or methods to determine that what I deliver is of a high standard and complies to my customer’s needs.
Knowledge
Seeking
Learning
Within the SDLC framework self-learning & knowledge seeking skills is required from me as an individual. I always want to know more and improve any skill I have or adapt new skills required.
Communication Effective communication is essential and therefore when conveying something to someone whether in writing or verbally I always like to ask questions to determine whether the receiver understands what I conveyed.
Persistent Perseverance and Persistence is one of my strongest skills as I don’t give up. The more complex the issues I face, the more persistent I get in resolving the issues I am responsible for finding a solution, even if it means that I have to stand on my own and influence others to come to the same
understanding/conclusion
Influencing and
Credibility
I believe that one has to make a strong impression with personal authority. I use appropriate interpersonal styles and appeals to reason, use data facts and figures in order to gain acceptance of an idea, plan or activity from internal Computer Literacy:
(Level of proficiency stated where
applicable)
1 - has had appropriate training only
2 - limited practical experience
3 - solid practical experience
4 - well versed, extensive experience
5 - expert, extensive experience
and external stakeholders (where necessary). One has to creates effective networks and uses it to achieve objectives Judgement I can successfully in an environment where there are no standard procedures, operate autonomously, by applying jointly my Problem Solving-, Diagnostic- and Analytical thinking skills allowing to make detailed analyses of options and make recommendations that will apply in the long term. Customer
Service
orientated
I focus on rendering a prompt, efficient and personalised service to clients. I always try to take the extra step to ensure that the needs of the customer are met. In other words, I take the trouble to determine their needs accurately. I keep clients informed of the progress made regarding their requests and always try my utmost best to keep my promises. Planning and
organising
I believe that this is one of my strong points. I prioritise, set stretching but realistic targets and deadlines, plans and have a structured and methodical approach to the work. I believe that planning ahead ensures timely delivery of results.
Facilitation For me facilitation is the essence of leadership, where one person helps others face difficult issues creatively and collaboratively and achieve unanimous, win/win solutions. I therefore apply/use facilitation skills to help other group’s complete tasks. Empowerment and involving people by using different facilitation techniques is of essence for me. Building and
maintaining
relation ships
I strive to apply interpersonal sensitivity in all interactions, being flexible in interactions and seek out winning solutions for all. To ensure this I allow myself to listen actively to the input of others, allow sharing of opinions utilising network of contacts to gain support for ideas, changes, and
innovations.
Knowledge & Experience
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Office 365
Microsoft Visual Basic 6.0
Microsoft Visio
Microsoft PowerPoint
Q & E from Intersolve (Query & Editing Tool)
Business Objects
Websphere Business Modeller
Aris Process Modelling Tool
4
4
4
4
4
2
3
4
3
4
2
4
Business Analysis (over 20 years’ experience) – includes, but not limited to, Business Cases, Viability- & Feasibility Studies, Different methodologies, UML (entry only), BPM, Process Modelling, BDLC
(Business Development Life Cycle),, Use Cases, Test Analysis, 5
Knowledge:
(Level of proficiency stated where
applicable)
1 - has had appropriate training only
2 - limited practical experience
3 - solid practical experience
4 - well versed, extensive experience
5 - expert, extensive experience
Knowledge:
(Level of proficiency stated where
applicable)
1 - has had appropriate training only
2 - limited practical experience
3 - solid practical experience
4 - well versed, extensive experience
5 - expert, extensive experience
Testing (ST, SIT, PIT, UAT, BRT, etc.) Business Viability Studies, Database design, Data Models, Data Mining, Business Intelligence, Business Reports Functional Specifications, etc. Business Process Management (over 18 years’ experience) – includes, but not limited to process management, process analysis, process root cause analysis, process impact analysis, process feasibility & viability analysis, process modelling, process integration, etc.
Development and success full implementation of Process Architecture in support of company Strategy
5
Business Analysis Competency Management includes, but not limited to the development and implementation, in line with BABOK principles and disciplines a BA Competency with BA Key Knowledge Area, BA Toolkit, BA Career Development Path, etc 6
Business Improvement Life Cycle (BILC) – Self Developed with Governance Forum in place
5
SDLC (Software Development Life Cycle)
Retail & FMCG (over 12 years’ experience) – includes, but not limited to Supply Chain Management, Supply Chain Planning, Warehouse Management, Transport Management, Inventory Management, Retail Store Operations Management, etc, 4
Fund Administration within the Individual Life Insurance environment (over 4 years’ experience) – includes, but not limited to clear understanding of various stakeholders’ roles and responsibilities, compliance issues, distinction between Policy-, Fund- and Policy/Fund Administration, etc.
4
Office Administration (over 20 years’ experience) - includes office administration, correspondence, customer relations/service, report writing, performance management, training & development, succession planning, job profiles & evaluation, manpower planning, labour relations, etc.
3
Project management/planning (13 years’ experience) - includes initiation, definition, organisation, planning, estimating, start-up, reporting, reviews of projects,
2
WORK HISTORY
Business Process Architect – Information Services
Pick n Pay (Pty) Ltd
December 2016 – 15 October 2020
• During this period from July 2018 also seconded to Store Operations Continuous Improvement, responsible for:
o Frontline Business processes which include Cash Office, Frontline, Point of Sale o Business process documents
o Business Requirements
SPECIAL ACHIEVEMENTS
1999 – Special recognition
as to achiever for Diploma
in Business Analysis
2004 – Komkamp Winner
2010 – Progress Award
2012 – Merit Award
2013 – Merit Award
Sole Supply Chain Business
Analyst in Pick n Pay in 5
year decentralisation goal
Implementing of National
Equipment Management
Solution with savings in
excess of R80 million per
annum
Designed and
Implemented BILC
(Business Improvement Life
Cycle) which effectively
integrates with SDLC with
the required governance
protocols in place
o Standard Operating Procedure
o Future Strategy
o Instore Backdoor Receiving optimisation
o Workforce Management
o Root Cause Analysis
• Engage business stakeholders, develop, and maintain business process architecture strategy for PnP as Enterprise
• Design and maintain Business Process Taxonomy and governing all levels of the Process Taxonomy, including the effective management of Levels 0 till 2
• Analyses business motivations and operations, through the use of business analysis frameworks and related networks that link these aspects of the enterprise together
• Analysing the activities of a particular business unit or line of business. Identifies and recommends improvement opportunities and capability maturity options.
• Apply structured business process architecture, supported by BPM, approach and methodology for purposes of modelling and documenting business processes within Pick n Pay as enterprise
• Facilitate consultation with cross functional teams and technical experts to establish the programme's business and technical architecture and technical design content
• Works to develop an integrated view of the business, in the context of the enterprise, supported by the Process Taxonomy, BA Framework, and available industry standard techniques
• Engage stakeholders in the development, approval and embedding of the Business Process Framework and BP Taxonomy
• Define BP governance models and structures to operationalise in business units and promote alignment to best practices as per designed business processes. Enable transparency
• Ensure integration across various business process areas in the way business analysis is undertaken
• Ensures that all business process decisions, whether or not it involves the use of technology or requires systems development, is made with its impact on the entire organization kept firmly in mind
• Govern the overall design and implementation of the organisation’s business processes
• Ensures end to end solutions - ensuring the effective transition of new processes to the operational environment (ownership & new business configuration agreed and documented)
• Ensure business analysis governance across initiatives, as per agreed IS Strategy and Operating Plan in support of the broader PnP Strategy and business projects
• Monitors and assesses the quality and effectiveness of BA delivery and deliverables (in line with company frameworks, processes, policies, brand, industry and best practice).
• Identifies improvement opportunities.
SPECIAL ACHIEVEMENTS
1999 – Special recognition
as to achiever for Diploma
in Business Analysis
2004 – Komkamp Winner
2010 – Progress Award
2012 – Merit Award
2013 – Merit Award
Sole Supply Chain Business
Analyst in Pick n Pay in 5
year decentralisation goal
Implementing of National
Equipment Management
Solution with savings in
excess of R80 million per
annum
Designed and
Implemented BILC
(Business Improvement Life
Cycle) which effectively
integrates with SDLC with
the required governance
protocols in place within
the Merchandise, Supply
Chain and Store
Operations business areas
• Provide business process mentorship and support to business analysts and boost development of the Business Process Architecture
• Transfers knowledge and understanding of business process area to business, BA team & Implementation specialists
• Industry oversight and benchmarking of best practices in business and process analysis for implementation at PnP
• Foster collaboration and the development of a culture of knowledge and skills share across the BA Community of Practice through collaboration forums and platforms
• Perform/coordinate business analysis on specific projects as required and agreed with the Executive Business Partners.
• Uses and promotes conformance to the PnP BA standards and tools to plan and deliver BA services
• Delivers BA outputs and services compliant with PnP standards and sustainability imperatives. Understands and makes use of various techniques as deemed appropriate
• Actively contributes to the PnP BA framework, toolkit, standards and Community of Practice development and constantly updates and refreshes professional skills and competence
Business Analyst Competency Manager – Information Services Pick n Pay (Pty) Ltd
September 2013 – November 2016
• To develop, refine, implement, and support the:
o PnP Business Analysis framework.
o PnP Business Process framework.
o PnP Competency Profiling.
o BA Review Reporting
o PnP BA Governance model for rollout across business process areas
• To ensure business analysis governance across projects and initiatives, as per agreed IS Strategy and Operating Plan in support of the broader PnP Strategy and business projects
• To ensure BA’s are being used effectively and appropriately across work streams / process areas
• To support and develop the BA Competency at PnP through development and governance across people, frameworks and process, tools and repositories
• To foster collaboration and the development of a culture of knowledge and skills share across the BA Community of Practice through collaboration forums and platforms
• To provide mentorship and support to business analysts and boost development of the BA competency at PnP
• To ensure integration across various business process areas in the way business analysis is undertaken
• To perform business analysis on specific project as required and agreed with the Executive Business Partner
• Development and Support of BA Competency Development Roadmap as per identified work-streams:
o People (roles, resourcing, mentoring, measurement) o Process (frameworks, techniques, etc)
o Knowledge (repositories, tools)
o Business enablement (role of business in defining, clarifying, approving requirements and business motivations for change)
• Provide guidance and support to BAs on projects across business analysis knowledge areas, ie Supply Chain, Store Operations, Point of Sale, Merchandising, etc.
• Support and coordinate BA Community of Practice (BA CoP) activities, knowledge share, up skilling and promotion of PnP standards and best practice Sr Business Analyst – Information Services
Pick n Pay (Pty) Ltd
July 2008 – August 2013
• Identify and document needs: Describe opportunities and/or problems for
• improvement
• Produce Business Case: perform cost/benefit, feasibility, sustainability and/or
• organisational readiness assessments
• Project Definition: determine the goals, scope and deliverables of the effort,
• with accountability for sign-off
• Assist the management team in resource planning and scheduling, to meet
• agreed delivery time frames
• Elicit knowledge from various sources using a variety of techniques to derive
• system requirements
• Specify requirements to create a basis for agreement of the system;
• Ensure consistency, completeness, and clarity among own deliverables, and
• acceptance of them
• User Acceptance Testing: Ensure the solution meets the purpose in a way that
• will be accepted by the culture
• Maintain requirements throughout project life-cycle;
• Provide input to the compilation of technical and testing documentation, with
• accountability for sign-off
• Identify opportunities to the continuous improvement of department standards
• and methods
• Market the services and capability of the Business Analysis Department
• Provide guidance to develop trainee and junior business analysts
• Peer review colleagues deliverables
Business Development Manager / Sr Business Analyst Platinum IT Solutions
September 2007 – June 2008
• Enterprise Analysis
• Responsible for maintaining, continual improvement of current business
• processes
• Facilitating Workshops
• Compiling of Business Cases, inclusive of proposed solutions
• Detailed technical & theoretical communication
• Detailed Investigations into operational problems/issues according to strict
• Business Process Management principles
• Information gathering
• Planning & Management of Requirements
• Co-Ordination & Management of Training Deliverables by an external vendor
• Benefit Realisation Plan
• Compiling of Business Requirements
• Compiling of IT Functional requirements
• Approving System Design Specifications
• Map/Modelling Business Processes, Events, Tasks & Activities
• Compiling Test Requirements
• Testing of Solutions
• Process testing
• Process integration testing
1984 – 2007
Sanlam Head Office
• Business Analyst
• Consultant: Fund Administration
• Supervisor - Policy Administration
• Clerk – Policy Administration
REFERENCES
• Sandra Moumtzis Pick n Pay IS Executive +27-83-564-****
• Rob Speedy Pick n Pay General manager +27-83-261-****
• Sean van Harmelen Argon Supply Chain Solutions +27-82-300-****
• Heather Dharsey Supply Chain Programme Manager +27-83-454-****
• Hennie Kruger HOD Supply Chain +27-83-634-****
Contact this candidate