CAREER SUMMARY

Senior IT Leader with expertise in Product, Program, and Project Management. More than 20 years of experience successfully implementing large IT projects including: Cloud, SaaS, Enterprise ERP, CRM, Digital Transformations, and Client-Server applications. Successfully developed Program/Project Management Offices, implemented IT Governance and Change Management Best Practices US Fortune 500 companies.

EDUCATIONAL BACKGROUND

Extensive Product Management Training –

(“Management of Product Design and Development”, Northwestern University)

Certified Project Management Professional (PMP) - 2007 PMP Number: 328273

Project Management Institute

B.S. Business Management,

Northeastern Illinois University Chicago, IL

MBA course work (successfully completed 18 of 20 MBA courses)

Northeastern Illinois University Chicago, IL

EXPERIENCE

Director of Project Delivery – Regional Transportation Authority Aug 2019 – Present

Leads team of Business Subject Matter Experts and Consultants in the delivery of Infor ERP system. System is configured in Cloud SaaS Multi-Tenant environment.

Instrumental in negotiating Letter of Agreement and New Change Order to amend Master Contract Agreement for ERP implementation.

Developed hybrid project delivery methodology using Waterfall and Agile Scrum; teams use JIRA and MS Project. Directly manages all aspect of Agile ceremonies.

Oversees configuration and implementation of all ERP modules (Finance, Supply Chain, HR, Payroll, Projects, BI, and Budgets); system integrations with multiple RTA Service providers; and reporting requirements.

Established reporting cycle for updating senior management and Steering committee on project progress.

Manages multi-million project budget; ensures and approves payment milestones.

Sr. Program / Project Manager, Contractor – US Foods Jun. 2016 - Jul 2019

Led large project team (20+ resources) in the delivery of new Web-based Manhattan Labor Management application; system monitors all touch points between US Foods’ Order Fulfillment and customers, warehouses, and more than 400+ supply chain employees. System was created in Cloud SaaS Single-Tenant environment.

Delivered complex infrastructure for Web-based application which included – Virtual Machines, Databases, Virtual IPs, Application Software, SSL server Certifications, F5 Load Balancers, and Active Directory Authentication.

Interfaced system with PeopleSoft financials and Kronos time and attendance system.

Managed large data conversion and data sync from 2007 system version and data warehouse.

Managed Project Managers responsible for multiple Workstreams of Program (Infrastructure, Data Conversion, Application install and configuration, API, and Reporting).

Managed multiple workstreams in the delivery of a large new multi-million-dollar Order Management system (IBM Sterling OMS), creation of new integrations with ancillary systems, and updated complex Pricing Module. Worked directly with business to identify and document requirements (User Stories) using an Agile Scrum delivery model. System architecture includes AWS Cloud S3/Snowflake Data warehouse, Tableau BI reporting tool, IBM Mainframe, Tandem Mainframe, and APIs.

Managed requirements, design, and development of Order-to-Cash (OTC) and Procure-to-Pay business process in IBM Sterling Order Management System.

Managed all Agile Ceremonies including > User Story Workshop / Product Backlog creation, User Story Estimation and Prioritization, Sprint Planning, Daily Stands, Sprint Demo, and Retro.

Developed release plans and Change Management artifacts for production release approval.

Sr. Project Manager, Contractor – BMO Harris Bank Dec. 2014 – Jun. 2016

Led international team in the upgrade of complex SimCorp Dimensions Trading system; managed multi-million dollar budget and project resources from Canada, USA, Germany, Denmark, and India. Successfully blended diverse remote resources into an effective project team and delivered project on time and budget.

Cloud - SaaS model in Single Tenant environment.

Reported monthly financials to senior management using Clarity, explained variances between Budget and Actuals.

Managed Developers, BAs, Testers, and Infrastructure resources to delivery project on time and within budget.

Rolled out Salesforce1 to Wealth Management team; upgraded functionality using third-party apps downloaded from Salesforce AppExchange.

Digital Product Manager, Contractor - Capital One Mar. 2014 – Nov. 2014

Successful led team that delivered large co-branded credit card website for new strategic initiative that called for Capital One to take over all co-branded credit cards offered by Costco Canada; a deal valued at approximately $2 Billion. With over 500 resources working on the project, my team led the most critical element, which was creating the website that allowed users to transact business online with their new credit card.

Managed 10-person Agile team in design and implementation of large new ecommerce website; this highly functional website allowed credit card customers to perform transactions such as > balance transfer, request credit line increase, report card lost or stolen, add additional users, view transaction history, and much more.

As Product Owner, worked directly with senior marketing managers to develop website features, strategy, and ensure website met legal compliance in Canada and the USA.

Represented Agile team during large planning sessions using the SAFe (Scaled Agile) Agile Framework.

Director, Project Delivery – Alphazeta Interactive Aug. 2013 – Mar. 2014

Established project management best practices, project delivery standards, project metrics, and scorecard for all projects managed by company.

Developed new Change Management process that included change artifacts to be completed by all projects moving into production environments, and regularly scheduled Change Approval Board (CAB) meetings.

Managed delivery of large ecommerce websites using EPiServer CMS platform; projects included responsive design, Catalog/ SKUs, Cart, and Payment gateway.

Integrated ecommerce websites third party applications - Marketing (SilverPop, Bronto); Tax (Avalara); Shipping (FedEx), Payment gateway (Authroize.Net); ERP systems (Prohet 21, Oracle, Great Plains), and CRM systems (SPM, MS Great Plains).

Project Manager - Contractor, Chicago Regional Council of Carpenter’s Fund Jan. 2013 – Jul. 2013

Delivered large web-based Health Insurance Claims & Benefits system for use by current and past employees.

Developed all project artifacts including – Project Charter, Project plan, Project Timeline, Communications plan, Risk Plan, Visio document outlining data feeds, modules, application inputs and outputs.

Worked closely with clients Trading Partners (Blue Cross Blue Shield of Illinois, ComPsych) to establish specifics for EDI 837 claims transactions and 835 claim payment advises; developed strong knowledge of HIPAA regulations, ICD 9/10 and HCPCS codes.

Lead Consultant, Project Manager, Magenic Technologies Jun. 2012 – Dec. 2012

Led consulting team in analysis, requirements gathering, and delivery of custom software solutions built on the Microsoft .Net Platform. All projects were delivered using the Agile Scrum methodology

Health Science Industry (IDEX)

oEngaged client in three-week Envisioning project designed to identify client requirements for creating new eCommerce website with Content Management System (CMS).

oDeveloped high-level requirements (Epic Stories), Project Charter, Project Brief, and Project Budget.

Transportation Industry Client (Railroad - TTX)

oLead Software development team in creating web application that interfaced with client’s Supply Chain module of SAP system.

oManaged integration with backend SAP logistics module; worked with SAP vendor to identify features necessary for SAP BAPI to talk to web application.

Sr. Project/Program Manager, Tribune Corporation Nov. 2010- Jun. 2012

Managed Digital, Client-Server, Warehouse, and Infrastructure projects for Tribune’s PMO using Agile and Waterfall methodologies and helped re-organize PMO and develop Best Practices for delivering projects.

Created Release plans and managed release meetings with Tribune’s Change Management team.

Led Digital initiative to push Tribune newspapers content for eight newspapers to various mobile platforms, including iPad, Kindle, and Android. Interfaced with Digital Assets Management system (DAM), revised publishing plans and updated digital assets i.e. > .jpeg, .gif, .tiff, etc.

Managed Tribune Internet Re-Design (TISR) project which included:

oBuilt-out two state-of-art datacenters in Chicago and LA with over $5 Million in hardware including Nexus 2k, 5k, and 7k switches, F5 Load-Balancers, ESX Host, P2V and V2V migrations, new SANs, and a host of appliances.

oProject budget over $15 million (direct) with 25 dedicated project resources and approximately 15 “swing” resources.

Product Manager, Encyclopedia Britannica Oct. 2009 – Nov. 2010

Product Manager for consumer website > EB.com; managed technical team in delivery of new initiatives for Digital Transformation that migrated all encyclopedic content to web based digital space.

Acted as Scrum Master and Product Owner in Agile Scrum environment; tailored Agile process and adapted best practices to fit company’s environment

Met with senior management to discuss company goals for consumer website; Developed and owned 18-Month Product roadmap Outlined upcoming product features, bundling of features, delivery schedule, and product strategy. Updated digital assets, renewed contracts with 3rd Party assets providers.

Created new Change Approval process for managing IT Change across the organization. Process included initiation of new change, documenting change, notifying stakeholders, mitigating resistance, and change board meetings to approve change.

Product Manager, Bowe Bell Howell Jul.2005 – Sept. 2009

Product Manager for Software and Hardware products offered to a global mail processing industry.

Developed product roadmap for PCS software suite, identified and bundled product features and release schedule, worked with technical architect make system robust enterprise system.

Attended national shows as product expert, performed product demos.

Trained National sales force on product features and value proposition to customers, assisted sales resources as subject matter expert during sales cycle.

Project Manager, Transunion Interactive Credit Corporation Jun. 2004 – Jul. 2005

Managed website development and digital initiatives for Transunion clients in the banking industry

Managed conceptual design, implementation, testing, and deployment of eCommerce websites developed on Microsoft .Net Platform for Co-Brand Credit Card offers.

Managed development of web interfaces for online banking application, created interfaces to external vendors for credit card processing micro-sites.

McGee IT, Inc. Nov. 2002 – Jun. 2004

Managed requirements gathering, solution development, and delivery of IT solutions for companies in banking and transportation industries.

Programmer Analyst / Project Manager, ABN AMRO Bank Jun. 1997 – Nov. 2002

Developed programs using Cobol, JCL, VB, MS SQL Server, Perl, and Unix for the “Electronic Banking - Wire Transfer department” and “Treasury Services FX & Derivative trading” departments.

Wrote Cobol Programs for MoneyNet Wire Transfer system

Provided support for Foreign Exchange and Derivative trades

Technical Summary:

Applications

Infor ERP, IBM Sterling Order Management, Oracle Financials, Manhattan Labor Management system, JIRA, Confluence, MS Project/Project Server, SharePoint, Salesforce, MS Visio, Team Foundation Server (TFS), CI/CD, GitHub, Bamboo, Clarity, Version One, Tableau, JDA, TIBCO Spotfire, Internet Information Server (IIs), Tomcat, Apache, MS Navision ERP System, SOAPUI, Anaconda

Technologies

Angular 2, AWS/S3, Azure, .Net, SQL Server, HTML, XML, Java, JavaScript, Perl, Phyton, CSS, Bootstrap, Responsive Design, SOAP, Restful API, HTTP, Sybase SQL, Cobol, JCL, Easytrieve, Unix Script, AI, Data Science

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