Martin Denning

QA Program Delivery Houston, Texas Area

Summary

A pragmatic and results-driven Software Quality Management Consultant with a distinguished career directing advanced quality solutions to meet challenging business needs. My focus is on creation through implementation, and delivery of tangible results.on...

Strengths:

•CMMi, TMMi, DevOps, ITIL - and Common Sense.

•A hands-on customer-centric approach

•On-offshore management

•Team Development & Leadership

•Agile/Iterative/Waterfall

•Large-scale UAT design and management

•Business-orientated Project & QA Program Management

•Process Redesign & Problem Resolution

Experience

IBM

Snr Consultant

2017-May 2020

Assigned to manage multiple QA/Test/Process projects across the USA, including:

For Lenovo, divestment of all IBM Call Center SW to Lenovo.

For Delaware North, creation and maintenance of a full Test Program enabling the modernization of all accounting and payment systems.

For MetLife Insurance, created and managed complete QA Program for ML’s first online client portal. Managed team of 50+ in the US & India.

For Brighthouse Financial, creation and management of all new systems.

Infosys

Principal Consultant

Assignments include:-

BP - Project Manager for new Upstream Applications Union Bank of Switzerland – QA Operating Model Design

Goldman Sachs – QA Director for ‘Clarient’ – A new Client Reference Data Application

Mondelez – QA Assessment and 2014/2015 QA Road Map design BHP Billiton – UAT for multiple Application upgrades

Estee Lauder - Testing Program for major Data Center Migration incl. SAP & Oracle

Hess Corporation

Senior Consultant

Contracted as part of the Hess/Accenture PMO team for "Project One" - a major SAP implementation. Created, set up and managed the entire SIT/UAT Defect Management system across two countries using Atlassian JIRA.

Costco Wholesale

Project Manager and Architect

QA Architect for a company-wide SDLC tools integration program, and the creation of a TCoE.

The TCoE setup involved coordinating the needs of over 175 onshore and offshore QA Analysts, BAs and Project Managers. Created two instances of HP ALM, together with multiple controls across the SDLC. Integrated existing automated and manual test teams, and worked closely with OCM colleagues to ensure the human processes matched the technical. Setup and managed a new set of Dashboard-based reporting processes to customize reporting from C-Level down. Initial results have shown <25% improvement in QA productivity and reporting in only three months.

Chevron

QA Manager

October 2011 - May 2012 (8 months)

Contracted in as QA Manager for a large Solarc & SAP integration project for Chevron's PSAT Business. Hired on a QA team of ~11 on and offshore. Led the effort to achieve full Traceability as well as Requirements decomposition

- without a separate BA function. Managed manual & extensive automated testing on & offshore. Introduced Agile practices. More importantly, delivered measurable and meaningful results...

Merrill Lynch Commodities

Vice President

June 2010 - September 2011 (1 year 4 months) Houston, TX

Hired on to build a consolidated global QA and PMO function for Bank of America Merrill Lynch Commodities in Houston, London & India from scratch.

Designed & supervised the creation of frameworks for Openlink Endur using HP BPT and .NET for multiple internal applications and database systems using an on/offshore model.

Introduced HP toolset (ALM11, QC10 and QTP) and supervised the creation of ~10,000 test cases. Linked QC to JIRA to permit coordination with cross- functional teams.

Introduced Agile (Scrum/XP hybrid) practices to QA & Dev. teams.

A complex suite of trading and risk-management systems demand a highly-efficient - and fast - testing process to meet challenging business requirements. Since the process started, QA has had a direct impact

in reducing Resiliency, shortening release cycle times and bringing improvements to the business.

Built a UK/US/India QA team of test analysts, developers & automation engineers, introduced a set of best-practice processes across functional teams, reverse-engineered and extended test libraries.

Pioneered Agile testing practices for SIT & UAT as well as full test integration into the SDLC across three Continents.

Certeco

Principal Consultant

January 2010 - April 2010 (4 months) UK

Program Test Manager on various engagements, incl

1)Change Management in London for the Lloyds/HBOS merger.

2)Test program management in Liverpool for ShopDirect/HDNL's major corporate IT operational move.

3)Project Management for Cheltenham & Gloucester BS and Home Delivery Network

Created Strategy/Plans; designed the approach; mentored and worked with Developers and Vendors. Designed streamlined processes, introduced test automation.

Applabs

Principal Consultant

December 2008 - October 2009 (11 months)

Employed by the world’s largest independent test consultancy to consult on and manage large and complex test programs. This position required not only expert test/QA management experience, but also in-depth knowledge of advanced financial instruments.

Stage Consultancy

Solutions & Delivery Manager

September 2007 - April 2008 (8 months)

Activities: Solution design, presales and delivery management for Test/QA solutions in London and the SE.

Clients: Deutsche Bank, BNP Paribas, Travelex, Thales and Ford.

Spherion Professional Services

Delivery Director

June 2005 - December 2007 (2 years 7 months)

My role was to define and ensure the appropriate and on-time delivery of technology solutions to global clients, and to direct multiple simultaneous projects from initial analysis and design through implementation and problem resolution.

JP Morgan Chase

Senior Technical Officer

March 2003 - June 2005

Provided leadership and framework to actively identify needs and resolve critical issues. Full accountability for overseeing the design, deployment and management of test tools, systems, processes and Best Practices. Very active in the merger of JPMC &amp; BankOne.

Championed the introduction of CMMi, RUP and SQM standards and methodologies, a key factor in facilitating the capture of CMMi Level 2 Certification within 6 months.

Drove the implementation, programming and enforcement of QALC strategy and processes to effectively support Java/J2EE trading applications.

Facilitated the successful transition of mission-critical applications to North American Technology Center, with zero interruption to business operations.

Gloss.com (Estee Lauder) Director - Development 2000 - 2001 (2 years)

Recruited to turn around the 1-year behind and 30% over budget Gloss.com launch effort. Oversaw the full project life cycle design, development, testing and implementation of user interface, content and tools for the new integrated e-Business cosmetics Site.

Recruited and directed efforts of a 30-strong high-level development and QA team to build and test more than 27 million lines of code, utilizing ATG Dynamo, DHTML & J2EE. Held overall responsibility and authority for the application development and Quality Assurance processes.

Successes & Solutions:

Successfully turned around and drove the launch of Gloss.com, an integrated eBusiness Site to market 9 Estee Lauder, and Chanel and Clarins product lines - within 4 months. Site was recognized as the Web’s biggest e- launch in 2001, and is currently considered one of the Top 3 premier cosmetic portals.

Drove the complete restructuring of the development team and processes; and introduced structured SDLC, and SQM standards.

OneDemocracy Inc.

Vice President - Operations

1999 - 2000

Recruited as Vice President of Operations to bring in-house outsourced support operations for onedemocracy.com Site. Recruited, trained and directed team of 35 in completely redesigning Web site to increase functionality and automate content management.

Successes & Solutions:

Established a dedicated development and support organization, and drove the complete redesign of Online Advocacy Site within 8 months.

Education

Carnegie Mellon University/SEI

Audit Team Level, CMMi (Software Process) · (2004 - 2004)

SPMI

Grad., Software Project Management · (1992 - 1994)

SDBC

MBA, Business Admin. · (1973 - 1975)

Victoria University

B.A., Modern History · (1970 - 1973)

Contact this candidate