SHARMAE JOIE DE GUZMAN

Block * Lot * Soldiers Hills II, Gen Lim St.,Las Piñas City, Metro Manila, 1752, Philippines

092********/094********

adip5t@r.postjobfree.com

CAREER OBJECTIVE

To seek an opportunity that fits my qualification, to better develop myself, so I can contribute to the growth of the company that I will work for in the future with dedication and the right attitude.

PROFESSIONAL EXPERIENCE

ServiceSource Inc.

5th ave Net Park Building, Bonifacio Global City, Philippines

Renewals Manager February 2018 – current

Providing a quality customer service experience to our valued Hertz customers.

Sales Representatives work with customers to determine their needs and wants in their next vehicle purchase.

Sales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology.

Responsible for the meet and greet, presentation, test drive and write up portion of the sales process.

Sales Representatives work in a haggle free, fixed pricing high volume dealership model.

Follow up with existing customers to confirm their satisfaction and generate leads.

Achieves individual sales goals and customer service goals.

NationsHealth Philippines, Inc. (Arriva Medical)

21st Floor / 22nd Floor / 3rd Floor, Bonifacio One Technology Tower, Rizal Drive (corner 31st Street), Bonifacio Global City, Philippines

Outbound Sales Agent/ SME, September 2013 – December 2017

Demonstrate proficiency and knowledge of the products and services offered by the Company.

Communicates information effectively to internal and external customers.

Make timely calls, demonstrating good listening skills and ability to communicate product knowledge.

Works with teammates to attain weekly/monthly goals for the team.

Maintains compliance with departmental policies and procedures.

Adapts to changes in the work environment.

Supports the team culture within the organization.

This role is primarily responsible in making outbound customer calls, addressing customer supply needs and repeat orders.

Tasks also include logging calls and documenting call notes in customer account system, following through to the ends with the request of call and closing with positive results.

Canyon Plaza Resort

406 Canyon Plaza Lane Grand Canyon, Arizona 86023

Intern, March 2012 – March 2013

Check guests in and out of the hotel according to hotel and/or brand standards.

Inform guests about the hotels facilities, policies and procedures. Provide tourist information to guests

Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.

Take, modify and cancel guestroom reservations.

Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.

Perform cashier duties.

Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.

Maintain cleanliness of Front Office area.

West contact Services, Inc.

24/F Export bank Plaza Chino Roces Avenue Corner

Sen. Gil Puyat Avenue 1200 Makati City

Technical Support Representative, July 2011 – March 2012

Provides a full range of customer service for Comcast high speed internet product in a prompt, efficient and professional manner.

Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education to same.

Demonstrates listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.

Demonstrates knowledge of installing software programs and troubleshooting operating systems, software and hardware.

Communicates courteously and pro-actively to learn customers short term and long term needs and understands issues from customers position. Recommends products or services to promote customer focus in employees and develop partnerships with customers.

Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS).

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Sizzling in “Seattle”

Las Piñas City, AutoVille, Alabang – Zapote Road, Philippines

Manager, March 2010- April 2011

Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule staff hours and assign duties.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Count money and make bank deposits.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Maintain food and equipment inventories, and keep inventory records.

Mandarin Oriental

Manila,Makati Avenue, Makati City, Philippines

Practicumer,October 2009- January 2010

Remove trash and clean kitchen garbage containers.

Inform supervisors when supplies are getting low or equipment is not working properly.

Wash, peel and/or cut various foods to prepare for cooking or serving.

Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Clean work areas, equipment, utensils, dishes, and silverware.

Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

Load dishes, glasses, and tableware into dishwashing machines.

Store food in designated containers and storage areas to prevent spoilage.

Manong’s Bar & Grill

SM Southmall, Las Piñas City, Philippines

Practicumer, November 2007- February 2008

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Clean tables or counters after patrons have finished dining.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Provide guests with menus.

Inform customers of daily specials.

Greet guests and seat them at tables or in waiting areas.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Collect payments from customers.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Take orders from patrons for food or beverages.

Escort customers to their tables.

Assign patrons to tables suitable for their needs.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Inform patrons of establishment specialties and features.

Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

EDUCATION

University of Perpetual Help Dalta System,Alabang – Zapote Road, Las Piñas City, Philippines

BS in Hotel and Restaurant Management, April 2010

Woodridge College,Soldiers Hills IV Molino 6, Bacoor Cavite, Philippines

High School, March 2006

Woodridge College,Soldiers Hills IV Molino 6, Bacoor Cavite, Philippines

Elementary, March 2002

SEMINARS ATTENDED

September 5, 2008 “Hotel Immersion and Micros Fidelio Software Training Program”

Lima City Hotel Technology Center Mavar, Batangas

August 9, 2008 “Middle Eastern Blend Cooking Class”

Makati Shangri-La, Manila

February 19, 2008 “Coffee and Barista Training”

University of Perpetual Help System DALTA, Las Piñas City

AWARDS AND HONORS

January 22, 2009 “On the Spot Plated Filipino Dessert”

University of Perpetual Help System DALTA, Las Piñas City

March 12, 2009 “Participant in the Cake Decoration Contest”

Mini Chefs on Parade

University of Perpetual Help System DALTA, Las Piñas City

PERSONAL BACKGROUND

I was born on January 20, 1989 in Las Piñas City, Philippines, 5’3 in height, weighing 174 lbs, single and a catholic. My parents are Mr. Ronaldo De Guzman, Licensing Assistant and Ms. Rachel De Guzman, housewife. I am flexible, determined, fast learner and goal oriented person, can also speak English and Tagalog.

CHARACTER REFERENCES

Alvin Del Castillo Operational Manager (Arriva Medical PH)

21-23/F Bonifacio One Technology Tower, Rizal Drive corner 31st Street, Bonifacio Global City, Taguig City, Metro Manila

Tel. No: +63-917*******

Luis Lanier De Leon Assistant Manager (Arriva Medical PH)

21-23/F Bonifacio One Technology Tower, Rizal Drive corner 31st Street, Bonifacio Global City, Taguig City, Metro Manila

Tel. No: +63-915*******

Ms. Teresa Weigle / Ann Rotter Assistant to GM / General Manager (Canyon Plaza Resort)

406 Canyon Plaza Lane, Grand Canyon AZ 86023

Tel. No. 928-***-**** Fax. No. 928-***-****

Email Address: adip5t@r.postjobfree.com

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