Resume

Sales Manager

Location:

Manila, NCR, Philippines

Posted:

December 16, 2020

Contact this candidate

Resume:

Dear Human Resources/Recruitment team,

This letter is to express my interest in discussing possible opportunities and applying to any managerial or supervisory position/level in your organization wherein my knowledge, expertise, skills and experience in both Sales and Finance Operations will be an advantage to you. I believe that my strong communication skills, decision making skills, strategic planning and problem-solving skills will make me a very competitive candidate for such position.

I have 19 years of experience in Sales Operations, End -to-End Sales, New Business Opportunities, Business Development, Escalation Management, Account Management, B2B and B2C Account Receivables, Knowledgeable in the FDCPA Mini Miranda, Retention, Customer Experience, Consultative and Solution Selling Skills, Software Saas Sales, Advertising Sales - Print and Online Digital Sales, SEO Search Engine Optimization, with BPO experience.

I have 12 years of experience as a Team Lead managing various teams with specific functions in regions including the Americas, EMEA and Asia Pacific regions for New Business Opportunities, Account Management and Account Receivables functions. Consistent performer achieving and exceeding both personal and team targets consecutively.

Key strengths and skills include strong leadership skill, People Management, ability to multitask, goal and results oriented, assertive and a self-motivated, strategic planning, organize and execute projects, plans and campaigns, ability to develop solutions and implement business processes.

I believe that my knowledge, cross functional skills, people management skills and leadership skills will make me a valuable asset to your team that will benefit your organization.

My education and work experience will enable me to rapidly adapt to any position within your organization.

I have heavily contributed in developing business operations, generating revenue, acquiring new business opportunities and retain key stakeholders; bringing success in achieving business requirements and goals of my previous employers.

Should I be given this opportunity to work for your organization, I am confident in exceeding your expectations.

I would like to personally discuss how my qualifications and experience can be of help to you.

If you have any questions, please feel free to contact me at +639********* or by e-mail at adip51@r.postjobfree.com

Thank you.

Mr. Juan Carlos S. Gutierrez

JUAN CARLOS S. GUTIERREZ 795 E Pavia Street, Tondo Manila 1012

mobile: (63-917*******

email: adip51@r.postjobfree.com

A BSBA Marketing graduate with professional Team Lead experience

Result-driven Team Leader with proven business development and management experience.

Accomplished in Key Customer Management and Account Receivables determining most optimal

operational practices, achieving all objectives and ensuring smooth operations

EXPERTISE

Business Development SEO and Online advertising Leadership

Sales and Marketing B2B/B2C Account Receivables Negotiation

Digital Advertising & Marketing Account Management Team work

New Business Opportunities Customer Experience Critical thinking

Telco Industry BPO Industry Strategic Sales

Salesforce CRM Microsoft Windows Oracle

PROFESSIONAL EXPERIENCE

General Manager

iMarine Software Ltd.

January 2020 to present

Main duties and responsibilities: Oversee the Manila operations including Support, Implementations, Billing & Collections and Human Resources departments.

Sales Manager – Business Development

Yolo Technology – August 2019 to November 2019

Main duties and responsibilities:

New Business Acquisition through client appointments, events and other social gatherings

Account Management

Corporate Sales Manager

Venteny Inc. – May 27, 2019 to July 03, 2019

Main duties and responsibilities:

• Oversees both Corporate Sales and Merchant Acquisition teams

• Manages daily sales operations and processes

• Acquires new business through appointments and client presentations

Team Lead – New Business - APAC Region

ShipServ CI Philippines Inc. - May 5, 2014 to December 15, 2018

Main duties and responsibilities:

Currently managing 4 account managers task to generate new sales.

Monitors attendance, production and performance of each account executive and ensures that policies and procedures are adhered.

Secures daily, weekly, monthly and quarterly reports and that KPI’s and targets are met accordingly.

Monitor and provide sufficient and relevant statistical reports of the growth and development of accounts.

Team Supervisor - Credit & Collections and Account Management

ShipServ Limited/Magsaysay Maritime Corporation -November 22, 2010 to May 5, 2014

19th Floor, Times Plaza bldg., UN Avenue corner Taft Avenue, Manila

Duties and Responsibilities – Collections/ Accounts Receivable

Conducts B2B collection

Manages Receivables

Billing & Collections operations

Monitoring aging of accounts

Monitors attendance, production and performance of each collection officer and ensures that policies Oversees the day-to-day and procedures are adhered.

Has direct involvement and collaboration with the correlation of respective teams and departments including Support & Customer Service, Sales and Marketing and IT to ensure that internal and external processes of the operations are in sync.

With understanding of the Fair Debt Collection Practices Act (FDCPA) and U.S. Federal Law on collections

Administration on the delivery and receipt of invoices to the customers by the Collector

Checking of Sales Invoices, Official Receipts, and Statement of Accounts

Conducts Collections specifically for unpaid/unsettled payments including late and under payments from clients/customers regardless of their delinquency.

Secures daily, weekly, monthly and quarterly collection - paid revenue reports

Monitors all collection transactions and activities including invoicing, account/billing reconciliation, payment, after sales, skip tracing and delinquent accounts.

Continuously manages billing and collection and tasked to do renewals, retention and upgrades of existing accounts.

Manages Retention and tasked to do account/bill reconciliation and save effort.

Monitoring of resolution of account reconciliation issues

Manages escalation and addresses all related collection/sales concerns and issues of both new and existing customers ensuring that issues are professionally resolved.

Acts as first-hand customer support with all related sales/collection issues.

Ensures that monthly and quarterly targets are achieved at 100% while minimizing churn throughout the fiscal year.

Processes online payments and monitors wire transfer payments.

Processes the re-activation and suspension of accounts.

Manage the renewal, after sales support, retention of key accounts throughout its subscription.

Monitors and provides sufficient and relevant statistical reports of the growth and development of accounts.

Ensures that all existing customers are managed accordingly from new sale to renewal subscription and performs customer migration.

Ensures that accounts do not fall under delinquency and that all outstanding accounts are paid on time.

Generates an average of 80 to 100 percent paid accounts per month.

Oversees the operation of the sales team and ensures that company policies and procedures are implemented and adhered.

In charge of forecasting collection and sales reports, call statistic/productivity reports, agent monitoring reports (KPI) and (SLA) as well as target ramp up forecasting reports to ensure accuracy and efficiency of each team member.

Plans and conducts collection meetings to ensure that the team is updated on a daily/weekly basis of any changes in the department and gather solutions to aid in developing certain collection processes and procedures of the overall Finance operation.

Duties and Responsibilities - Account Management

Oversees the day-to-day sales operations

Monitors attendance, production and performance of each sales officer and ensures that policies and procedures are adhered

Conducts coaching, training, mentoring of new hired officers upon onboarding the team.

Creates sales campaigns email correspondences

Explores and negotiates business opportunities with prospective partners

Ensures that monthly and quarterly targets are achieved at 100%

End to End Sales Process

Ensures that contracts, invoices and related documents are secured and submitted accordingly.

Serves as Point of Contact for all escalation issues and concerns

Identifies and resolve business and technical issues to stray from monetization of new and existing customers

Builds and nurtures network of relevant contacts, especially within the assigned regions

Develops, reviews, modifies and recommends for approval commercial contracts, business cases and high-level operational decisions

Leads, mobilizes and guides cross-divisional and multi-functional teams

In charge of forecasting sales reports, call statistic/productivity reports, agent monitoring reports (KPI) and target ramp up on a daily, weekly and monthly basis

changes in the department and gather solutions to aid in developing certain sales processes of the overall sales operation.

To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.

To perform own and oversee the Reps’ effective follow-up via telephone calls and e-mail with all prospects and clients at every stage of the sales process.

Team Supervisor - Account Management Group and EMEA Team

ShipServ Limited/Magsaysay Maritime Corporation

19th Floor, Times Plaza bldg., UN Avenue corner Taft Avenue, Manila

August 18, 2009 to November 21, 2010

Duties and Responsibilities

Manages two different teams consisting of 25 sales representatives (EMEA team) tasked to generate new sales and 4 account managers (Account Management) tasked to do renewals and account reconciliation/collections.

Has direct involvement and collaboration with the correlation of respective teams and departments including Support & Customer Service, Finance – Billing & Collections, Marketing and IT to ensure that internal and external processes of the operations are in tune.

Oversees the day-to-day operation of the team and ensures that company policies and procedures are implemented and adhered.

In charge of forecasting sales reports, call statistic/productivity reports, agent monitoring reports (KPI) and target ramp up on a daily, weekly and monthly basis to ensure accuracy and efficiency of each team member.

Conducts product and operations training, coaching, mentoring, motivation, evaluation and assessing each member of the team against KPIs set to achieve their own personal goals which will highly contribute in achieving the overall target.

Involved in the assessment and hiring of sales representatives.

Monitors and assist team members with telephone calls and e-mail escalations with all prospects and clients at every stage of the sales process.

Plans and conducts sales meetings to ensure that the team is updated on a daily/weekly basis of any changes in the department and gather solutions to aid in developing certain sales processes of the overall sales operation.

Monitors and provides sufficient and relevant statistical reports of the growth and development of accounts.

To plan for the success of the sales process by guiding representative research of prospects and assessment of appropriate procedures for communication and proposals.

Manage the renewal, after sales support, retention and sales upgrades of both new and existing clients within the sales process and operation.

Monitoring of resolution of account reconciliation issues.

Manages escalation and addresses all related account and product/billing and collections/sales concerns and issues of both new and existing customers ensuring that issues are professionally addressed and resolved.

Acts as point person, first hand customer support with all related sales/collection issues

Ensures that all existing customers are managed accordingly from new sale to renewal period and performs customer migration.

Generates an average of 80 to 100 percent paid accounts per month.

Makes outbound telesales call for both accounts due for renewal and fresh leads to contribute in achieving team target revenue.

Monitors attendance, production and performance of each agent and ensures that policies and procedures are adhered.

To gather and elicit detailed information of the sales order information from the clients to facilitate accurate and timely processing. To prepare the information of the clients and enter it accurately into Salesforce CRM, maintaining correct and complete records.

Addresses all concerns of customers and ensures that every concern is satisfied to keep new and existing customers.

In charge of verification of a prospecting sale, qualifying the sales (QA) and processing of online credit card payment of the accounts before considering it a valid sale.

To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.

Account Manager - Global Accounts

ShipServ Limited/Magsaysay Maritime Corporation - October 13, 2008 up to August 18, 2009

19th Floor, Times Plaza Bldg. UN Avenue cor. Taft Avenue, Manila

Duties and Responsibilities

Responsible for the sales of key accounts

Responsible for Banner Advertisement Sales and Creation of both New Build and existing accounts

Specializes in Banner advertisements, SEO, Pay Per Enquiry/Clicks and Outbound Integration and Procurement Systems/Software sales.

Manage corporate deal sales

Team Lead – Americas Region

ShipServ Limited/Magsaysay Maritime Corporation - June 22, 2007 up to July 04, 2008

19th Floor, Times Plaza Bldg. UN Avenue cor. Taft Avenue, Manila

Responsible for a team of Sales Counselors, based upon new sales of ShipServ Pages listings and Tradenet platform memberships

Renewal and upgrade transactions of current clients

Increased business with prospects and existing clients to meet budgeted sales revenue targets;

To ensure delivery of unrivalled quality service to prospects and clients.

To perform a variety of administrative tasks supporting the overall mission of quality performance and service. Directly reports to ShipServ Pages Telesales Team Manager.

Manages 12 sales representatives

Oversees the day-to-day operation of the team and ensures that company policies and procedures are implemented and adhered.

Conducts product and operations training, coaching, mentoring, motivation, guiding, evaluation and assessing each member of the team against KPIs set to achieve their own personal goals which will highly contribute in achieving the overall target.

Monitors attendance, production and performance of each agent and ensures that policies and procedures are adhered.

Involved in the hiring, assessment and firing of sales representatives.

To plan for the success of the sales process by guiding representative research of prospects and assessment of appropriate procedures for communication and proposals.

Monitors and assist team members with telephone calls and e-mail with all prospects and clients at every stage of the sales process.

To gather and elicit detailed information of the sales order information from the clients to facilitate accurate and timely processing. To prepare the information of the clients and enter it accurately into the SalesForce tool, maintaining correct and complete records.

To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.

Addresses all concerns of customers and ensures that every concern is satisfied to keep new and existing customers.

In charge of verification of a prospecting sale, Quality Assurance and credit card payment of the accounts before considering it a valid sale.

Oversees the operation of the Americas team and ensures that company policies and procedures are implemented and adhered.

In charge of forecasting sales reports, call statistic/productivity reports, agent monitoring reports (KPI) and target ramp up forecasting reports to ensure accuracy and efficiency of each team member.

To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.

To perform own and oversee the Reps’ effective follow-up via telephone calls and e-mail with all prospects and clients at every stage of the sales process.

Sales Consultant - Sales & Business Development

ShipServ Limited - August 28, 2006 up to June 21, 2007

19th Floor, Times Plaza Bldg. UN Avenue cor. Taft Avenue, Manila

Duties and Responsibilities

A self-motivated and a consistent performer responsible for contributing 29 percent of accumulated sales revenue for third quarter of 2007 for the Telesales department. Has delivered, met and exceeded the expectations of management through achievements, sales skills and performance that has contributed and benefited the company.

Main duty is to sell and market the core products of the company which is both advertising and marketing related tools which comes in the form of online advertisements pages listings, (Standard, Enhanced and Premium, Online Catalogues and web banners) and procurement/marketing software intended for the global maritime industry.

A pioneer for the Telesales department

Performs actual callouts and send out marketing emails to conduct consultative selling to global shipping companies and tries to convert each call into an actual sale.

Updates and record all call transaction with clients

Monitors and uploads these transactions in Salesforce CRM.

To plan for the success of sales process by conducting research of prospects and assessing appropriate procedures for communication and proposals.

To make regular outbound telesales, telesales prospecting calls, and to send marketing materials to prospects and clients to achieve targeted revenue budget, while effectively presenting corporate information and features and benefits of products/services during customer contacts.

Effectively follow-up via telephone calls and e-mail with all prospects and clients at every stage of the sales process.

To gather and elicit detailed information of the sales order information from the clients to facilitate accurate and timely processing.

To prepare the information of the clients and enter it accurately into the Salesforce CRM tool, maintaining correct and complete records.

To ensure continuous growth of the company’s database.

To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.

Collection Officer (CO1)

ENCORE RECEIVABLE MANAGEMENT INC. - March 30, 2005 up to August 28, 2006

A subsidiary of CONVERGYS SERVICES CORP.

24th flr. Robinson’s Equitable Tower, #4 ADB Ave. cor. Poveda St. Ortigas Ave. Pasig City

Main duty is to collect outstanding balances from existing credit card accounts of SAM’S, WALMART, JC PENNY and EXXON MOBIL and bring these accounts to their current standing. ENCORE acts as a third party collection agency for GE Money bank, the financer of the said accounts.

Responsible in achieving 70 to 85 percent of monthly collection targets.

Acts as floor walker and assists the supervisor in his absence/presence.

Senior agent (collection officer) Wave 1

Assists in verification, quality assurance and support call pitches for other agents and other supervisory tasks.

With understanding of the Fair Debt Collection Practices Act (FDCPA) and U.S. Federal Laws on collection

With excellent analytical and negotiation skills

Manages delinquent accounts 120 days past due over

Conducts skip tracing for the said accounts.

Collection Specialist (CS 1)

NextMobile / NEXTEL COMMUNICATION PHILS. INC. Manila - January 28, 2003 up to March 30, 2005

Manages and is in charge of delinquent accounts. Main responsibility is to collect the arrears and at the same time, to reconcile these accounts in order to push them into their current standing and out of delinquency.

In charge of managing the team in the absence of the Supervisor.

Top collector from February 2002 to December 2003

In charge of Top 2000 accounts (Corporate Team) and Individual accounts, B2B and B2C collections.

In charge of delinquent and accounts 120 days past due and above and conducts skip tracing efforts.

Monitors all collection transaction per account (payments, billing, after sales, account reconciliation and skip tracing effort)

Processes the re-activation and suspension of accounts as well as the mobile lines.

Performs actual callout to collect from the given allocated accounts.

Conducts client call for Bill Reconciliation and Save Effort purposes.

Feature Correspondent

AIR-SEA GUIDE PHILS. (Paranaque City) - August 26, 2002 up to January 2003

Feature Correspondent

Main duty is to sell advertising listings and scouting of clients and places to be featured in the information guide book. Target market includes Marine industry, Travel agencies, Logistics companies, Hotels and Resorts.

Marketing Coordinator

ZEALCORE HOLDINGS INC., (MzeCom) - September 27, 2001 – March 27, 2002

Zealcore Bus. Ctr., Sta. Agueda Ave., Pascor Drive, Sto.

Nino, Paranaque City 1700 Phils.

In charge of Software, Web applications and Web solutions account. The primary objective is to scout and encourage clients from the smallest of business to huge multinational corporations who are in need of websites and internet services.

Telemarketer

GLOBAL SALES LINK CORP. - September 27, 2000 – February 27, 2001

8/F Solidbank Bldg. Paseo de Roxas, Makati City

Primary duty and objective are to be able to sell insurances and encourage investors worldwide, both consumers and corporate accounts to invest with the company. Manages leads provided by the company and to qualify or verify the accounts.

EDUCATION

College Bachelor of Science in Business Administration

Major in Marketing

Colegio de San Juan de Letran, Manila

1993-2000

CHARACTER REFERENCE

Mr. Freddy Ingemann

CEO & Founder

Moscord Pte Ltd.

(m) +091********

(e) adip51@r.postjobfree.com

Mr. Neil Villegas