ALEXANDRIA GUZIK

Denver, CO w 303-***-**** w adip45@r.postjobfree.com w alexandriajean.com

OBJECTIVE

A strategic product development role with a vertical platform company that drives increased member adoption and lifetime value creation. Apply creative talents to facilitate and design market leading customer experiences. Strong work ethic. Positive attitude. Excellent communication skills. Attention to detail. Enjoys meeting and exceeding expectations. EXPERIENCE

Mar. 2018 – Present HOME ADVISOR Golden, CO

Customer Admissions Representative

§ Manage and review new accounts for a digital marketplace which connects homeowners with prescreened, local service professionals to carry out home improvements, maintenance, and remodeling. Productivity 110%.

§ Receive approximately 50+ new contractor accounts per day. Utilize Thomson Reuters Legal CLEAR Investigation Software to review licensing, work history, criminal, and financial records of the prospective contractor. Customer Success Engagement Specialist

§ Lead the on boarding of new contractors to our platform through a series of collaborations to design success strategies and drive product adoption.

§ Engaging in inbound customer contact to lengthen customer stay and increase lifetime value of the customer through return on investment modeling and regaining customer trust with the service. Project Advisor

§ Assisted customers with cost-effective options while locating licensed/bonded contractors to perform home repairs.

§ Monitored home improvement, maintenance, and remodeling projects performed by the local service professionals.

§ Provided customer leads to contractors; reviewed customer requests, matched the best professional for each need.

§ Ensured homeowners were completely satisfied with work performed by contractor/service professionals. June 2017 – Dec. 2017 DILLARD’S Lone Tree / Bloomfield, CO Assistant Sales Manager - Footwear Department(s) Aug 2017 – Dec 2017

§ Hired and trained new associates on floor sales, mark-down procedures and customer service to increase store revenue.

§ Examined the store’s sales performance using computer data systems. Retail Management Intern

§ Assisted multiple management team(s) with: employer expectations, employee responsibilities, scheduling, revenue demand, seasonal store events, retrieval of POS sales data, cultivation of various training styles.

§ Developed Excel pivot table spreadsheet(s) to represent departmental data for easy store-to-store sales comparisons. ACTIVITIES W HONORS W SERVICE

Mar. 2017 COLORADO TECHNOLOGY ASSOCIATION (NON-PROFIT) Denver, CO

§ Served as a volunteer resource during the largest fundraising event of the year for the Colorado technology industry.

§ Assisted with premier corporate event registration of more than 1,200 technology executives. Aug. 2016 – Dec. 2016 CYCLEDELICS PARTNERSHIP WITH PEARL IZUMI Louisville, CO

§ Conducted data analysis and market research for Pearl Izumi to develop a cycling product line targeting active women.

§ Administered an online survey to gather data to analyze the market. Aug. 2012 – Dec. 2012 SILVER PRESIDENTIAL VOLUNTEER SERVICE AWARD Aurora, CO

§ Significant volunteer service hours in the community culminated into eligibility. EDUCATION AND TECHNICAL SKILLS

Colorado State University, August 2017 Fort Collins, CO Bachelor of Science, Apparel and Merchandising, Concentration: Merchandising University of Denver, August 2020 Denver, CO

User Experience (UX) – User Interface (UI) Design Certification Technical Skills: Adobe Suite, Prototyping, HTML, CSS, JavaScript, InVision