SANDY WONG

SOFTWARE IMPLEMENTATION SPECIALIST

Optimize production to meet & surpass client expectations & achieve Company Goals 847-***-**** adip25@r.postjobfree.com linkedin.com/in/wongsandyk Wheeling, IL Goal-driven and growth-oriented professional, offering extensive experience in the tech industry overseeing and implementing software installation and training to customers. Recognized for keen attention to detail, creativity, quality, problem-solving and accuracy in evaluating requirements, estimating specifics and equipped with a passion for technology, articulate communication and interpersonal skills in building positive work relationships with clients and professionals of all levels. Areas of expertise include: PROFESSIONAL EXPERIENCE

Fujifilm North America Corporation, Hanover Park, IL 2014 — 2020 Professional Services Advisor

Supervised all aspects of technical support services for Fujifilm XMF Workflow Solutions across the US from server installations all through client’s LAN configurations, client’s production streamlining, color management, software training and mentoring.

• Collaborated with client’s internal departments, teams, and staff, managing and ensuring smooth workflow.

• Facilitated meetings with stake-holders to identify client expectations and requirements and advise necessary solutions.

• Generated and submitted detailed reports, technical bulletins, and training guides to aid operators.

• Defined and strategized implementation plans based on client’s priorities and objectives to avoid potential conflicts.

• Communicated project status to requestors, customers and senior management, affirming service delivered on time.

• Contributed technical assistance to sales associates and vendors helping close deals.

• Participated in the escalation process and problem-solving for technical issues that arise.

• Ensured the operation and functionality of installed software applications and network peripherals. Eastman Kodak Company, Rochester, NY 2004 — 2014

Applications Support Specialist

Maintained hands-on engagement in the installation of Kodak software at customer locations across the United States and Internationally, providing vision, on-site and remote technical assistance with end-user training of Kodak software.

• Installed servers and client workstations, configured LAN and resolved network issues.

• Devised an installation plan and anticipated potential software conflicts and defined proactive work-around strategy if required.

• Traveled on a moments notice offering break/fix technical support at hard-down customer locations.

• Assisted in scheduling, planning, and coordinating of equipment, and ensuring that the field team met scheduled goals.

• Communicated with product specialist groups, appropriately escalating incidents and following up resolutions for the customer.

• Performed customer support related tasks and special projects as assigned by management.

• Helped in installation, set-up and teardown for The GraphExpo yearly trade-shows at McCormick Place in Chicago, ensuring product demonstrations run smoothly.

• Earned the company’s first Champion of Customer Satisfaction recognition in 2013 for high-quality service and support.

Application & Software Support

Training & Coaching

Remote Diagnostics

Project Management

Customer Relations

Server Administration

Network Configurations

iOS Development

Documentation

Regression Testing

Website Maintenance

Premedia and Digital Prepress

ADDITIONAL RELEVANT EXPERIENCE

Creo Inc., Burnaby, BC

Product Specialist - Research and Development Team Served as Subject Matter Expert (SME) and escalation path for Creo Pandora software, including 3rd level support for Creo Prinergy Powerpack workflow and packaging printing. Delivered product demonstrations, training, mentoring and preparing documentation for remote and field engineers. Collaborated with the business and engineering teams on software development and life-cycle of Creo Pandora and Powerpack workflow. Demonstrated and presented Pandora software during Graph Expo Print convention at McCormick Place. Creo/CreoScitex, Burnaby, BC

Applications Support Specialist - Technical Response Team Provided remote technical support for software applications and server administration to Creo external and internal customers. Diagnosed systems using remote desktop connections to provide immediate support. Followup with clients on software progress and performed required upgrades when necessary. Replicated and resolved incidents and took initiative and ownership to resolve the issue. Created and submitted detailed call logs documenting customer interactions into CRM management system.

EDUCATION

Certificate; Anthropology and History, Douglas College, New Westminster, BC Canada Certificate; Multimedia, British Columbia Institute of Technology, Burnaby, BC Canada Certificate; Classical and Computer Animation, Vancouver Institute of Media Arts, Vancouver, BC Canada Certificate; Graphic Design Foundation, Capilano University, North Vancouver, BC Canada Certificate; Graphic Communications / Printing Production, Vancouver Vocational Institute, Vancouver, BC Canada PROFESSIONAL DEVELOPMENT

G7 Expert Certification (2019), Idealliance

The Complete iOS Development Bootcamp, The App Brewery The Complete Web Development Bootcamp, The App Brewery Practical PHP, Udemy

iOS Programming for iPhone Applications Using ObjectiveC, Hands On Technology Transfer, Inc Web Programming and Computer Science Studies, Triton College, Chicago, IL Web Programming and Computer Science Studies, Oakton College, Chicago, IL TECHNICAL SKILLS

Xcode / Swift PHP / MySQL Git GitHub HTML / CSS Javascript Adobe Creative Cloud Microsoft Office Suite Mac and Windows Operating Systems