Service Representative Customer

SUMMARY

SKILLS

EXPERIENCE

Marcia Weltman

704-***-**** *********@*****.*** Monroe, NC 28110

Positive, personable, seasoned Customer Service Representative with 17 years of customer-facing experience in manufacturing field. Highly adaptable to address diverse customer needs. Proven history of building trust and loyalty with customers. Strong ability to listen and determine what the customer needs and wants.

Customer relations

Data entry

Email

Problem solving skills

Inventory

Strong people skills

Manufacturing regulations knowledge

Sales

SAP

Shipping LTL, Ground and International

knowledge

Pleasant phone voice

Billing

Scheduling

Office equipment proficiency

Promotional & clerical support

Expertise with SAP, Remote Desktop and

Apple products.

Customer Service Representative, QSPAC INDUSTRIES, INC, September 2009-Current Monroe, NC

Managed Distributor Accounts.

Processed 30-40 customer orders a day with accuracy in a timely manner through Remote Desktop and SAP.

Provided support to our customers, vendors and sales force through clear communication via email, faxes and phone communication.

Prepared billing paperwork to send to our corporate office so that our accounting department could invoice our customers accurately.

Utilized Remote Desktop and SAP to process orders, provide accurate account information and status to our customers.

Provided accurate and timely shipping information to our customers. Committed to providing long term and meaningful relationships with our customers. Covered and handled the Customer Service Manager role while CSM was on medical leave, vacation or away on business trips.

Handled customer problems and complaints in a professional manner. Listened intently and provided solutions that were both productive and executed in a timely EDUCATION AND TRAINING

CERTIFICATIONS

manner.

Trained 8 new employees in procedures, SAP and customer relations to assist in the Customer Service Department.

Generated Return Material Authorizations for credits. Assisted with quarterly inventory and manual data entry. Alerted customers to any change in order & account status. Escalated customer concerns and inventory requirements to supervisors. Scheduled Container and Transfer arrivals.

Processed the necessary documents for all foreign shipments. Scheduled Truck lines for LTL shipments

Assessed the customers needs and guided them in what they should purchase. Provided any necessary documentation the customer might request for their ISO certification. Central Piedmont Community College

Completed Certificate level program in Gerontology through CPCC

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