Donor Floor Technician

Melissa Bierman

Pleasant Hill, IA *****

**************@*****.***

515-***-****

Work Experience

Customer Service Agent - Call Center

Intoxalock - Urbandale, IA

September 2019 to November 2020

• Handle variety of inbound calls

• Document all call interactions

• Follow communication procedures guidelines and policies

• Follow procedures per state regulations

• Educate customer on state regulations pertaining to their interlock device

• Resolve customer complaints and provide appropriate solutions and alternatives

• Setup appointments for customer

• Request important and confidential documents from state courts and or DOT for customer Phlebotomist / DFT / Trainer

Octapharama Plasma - Des Moines, IA

August 2013 to April 2019

• Perform venipuncture

• Comply with current SOP cGMP

• Setup and disconnect plasma NEXYS plasmapheresis machines

• Responsible for 5 donors per section of donation process

• Monitor donors during donation process and respond to any reactions

• Monitor plasmapheresis machines for any machine messages

• Documentation of all machine messages and donor reactions

• Ability to connect with my donors

• Compensate donor payments using Cash Card

• Train new employees for Donor Floor Tech (3 modules)

• Medical screen donors

• Strong customer service skills

Cashier/Store Clerk

Salvation Army Family Store & Donation Center - Des Moines, IA January 2011 to November 2011

• Cashier

• End of day cash report, balance drawer, and bank deposit

• Display new merchandise within store

Assembly Line Worker

DeeZee Manufacturing - Des Moines, IA

May 2010 to November 2010

Assemble assorted running boards

Nanny Babysitter

Amy Leeper Courtney - Des Moines, IA

September 2005 to September 2006

• Responsible for the care of 4 year old and 5 month old

• Transport to preschool

• Prepare meals

• General household duties

Administrative Assistant / International Department UPS - Des Moines, IA

May 1997 to May 2002

• Clear packages for customs

• Data entry of all invoices

• Imaging all invoices

• Faxing

• Sort and load packages

Education

College in Intro Human Services

Des Moines Area Community College - Ankeny, IA

January 1991 to June 1994

High school diploma or GED

Des Moines Area Community College - Ankeny, IA

October 1991

Skills

• Dependability

• Teamwork

• Open mindedness

• Problem solving

• Empathy

• Active listening

• Willingness to learn

Contact this candidate