Employee Relations Social Media

HUMAN RESOURCES OFFICE ADMINISTRATION EMPLOYEE RELATIONS PAYROLL & BENEFITS

PROFESSIONAL SUMMARY

Collaborative, detail-oriented and analytical Human Resources professional with an impressive employment history of managing multiple complex priorities, assisting with research projects, and maintaining confidentiality regarding employee matters. Proven ability to assist with HR related inquires, coordinate the recruitment process and manage time effectively to ensure all deadlines are met.

Areas of Expertise

Onboarding HRIS System Training Recruiting Interpersonal Communication Project Coordination Process Improvement Data Reporting Timekeeping Personnel Databases Agreements & Contracts Confidentiality

EDUCATION

American Payroll Association, Certified Payroll Professional

California State University, Fullerton, Bachelor of Arts: Business Administration, Human Resources

EMPLOYMENT HISTORY

ADP June 2017 – Present

Payroll Implementation Specialist III May 2018 – Present

Promoted from Implementation Specialist II; ADP's top implementation specialist with a 100% for overall survey responses satisfaction

Manages the day-to-day payroll maintenance, including accurate and timely processing of payroll entries, garnishments, direct deposit information, and employee set-ups

Performs analysis of completed payroll and troubleshoots data inconsistencies; identifies trends and potential issues and recommends solutions

Trains new clients in Major Accounts business unit on functionality and compliance of the WorkForce Now payroll solution; Collaborates with multiple departments to feasibly execute client’s goal

Extracts and implements client Masterfile data and year-to-date balances for seamless payroll transition for 20-30 accounts at a time

Key Accomplishments:

Received 10’s on 100% of survey results returned from clients after implementation was completed; Awarded platinum, topping the charts award in the entire implementation department 2020

Implemented over 45 employees and over 500,000+ employees with accuracy from deductions to w-4 withholding. Set up many HR related items such as GTL, ER Paid Benefits, imputed income, etc.

Intern, Client Service June 2017 – May 2018

Organized management presentations and outlines and became proficient in excel, eAccess, 5Tab, ADP WorkForce Now and Siebel programs

Helped with client escalations and analyzed at risk client data to determine reason for ADP departure to resolve issue and with a focus on client loss prevention

Built and nurtured strong personal relationships with clients; Processed individual needs of the clients; Liaised between clients and account managers and appropriate personnel

Key Accomplishment:

Lead CA Pay Statement Compliance Audit for the Majors Division of ADP, until promoted to Payroll Implementation Specialist

Additional Work Experience:

Store Associate In-N-Out Burger Fullerton, CA January 2015 – May 2017

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel (vlookups/formulas), PowerPoint, Outlook, Teams) ADP WorkForce Now platform, Slack, Skype, WebEx, eStart, ADP Mainframe/CCI/5 Tab, Social Media Platforms (Instagram, Facebook, LinkedIn, Twitter)

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