Business Analytics
Resume:
QUENTIN SLEDGE
Business Analyst
Tuscumbia, AL **674
adiopq@r.postjobfree.com
Results-focused Analyst offering 12 years of experience leading talented sales personnel and conducting analysis using Salesforce. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications. Proactive Business Analyst with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable analyst with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
#readytowork
Authorized to work in the US for any employer
Retail Sales Associate
Victra - Verizon Wireless Premium Retailer - Lawrenceburg, TN February 2019 to June 2019
I was responsible for equipping the customer with the right mobile solution for their everyday needs. I also was a key holder and conducted activities such as inventory, cleaning, and restocking merchandise. Assistant Manager/ Business Analyst
Jack's Restaurant - Muscle Shoals, AL
May 2018 to February 2019
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Trained team members in successful strategies to meet operational and sales targets.
• Helped with planning schedules and delegating assignments to meet coverage and service demands. Q
WORK EXPERIENCE
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Analyzed processes and systems to maximize efficiency on a daily basis.
• Performed SWOT analysis to ensure that weaknesses and strengths were being addressed in a timely manner.
• Analyzed trends in the market to better place the company in a position to be successful.
• Utilized SAP system to monitor waste, food costs analysis, and financial patterns for restaurant as Assistant Manager as well.
Supervisor/ Team Leader/ Business Analyst
North American Lighting - Muscle Shoals, AL
April 2012 to May 2018
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
• Cross-trained and provided back up for customer service managers.
• Directed personnel training and mentor team members to promote productivity, accuracy and commitment to friendly service.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Used the Input-Process-Output method of SAP to maximize efficiency by working with the PP, QM, MM, SD, PM, and MES modules closely.
• I was also in charge of troubleshooting system issues and analyzing processes to ensure efficiency.
• Developed quality control and test plans to ensure that the system maintained its integrity on a daily basis. Kept up with results in SAP.
• Entering inventory and material costs on a daily basis with SAP ERP system.
• Monitored financial trends of customers and quality of products being produced daily through SAP system.
• Performed SWOT analysis to ensure weaknesses in processes and machinery were being addressed. Blackberry Ambassador
BlackBerry USA - Birmingham, AL
June 2009 to June 2011
I was involved in the implementation of software and the development of automation for Blackberrys before the release to the public. These automative functions included Blackberry Dynamics, which developed apps for all major platforms. The advantages included secure communications, inter app data exchange, presence, and single sign-on authentication. Manager/ Business Analyst/ Marketing Manager
McDonald's Restaurant - Muscle Shoals, AL
May 1999 to May 2009
• Coordinated efforts of 15 team members engaged in sales project for solution development to hurdles to increase assembly and delivery.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Collaborated with colleagues to discuss market information and strategies.
• Conducted market research to learn of current trends and to perform sales activities accordingly. Utilized SAP to enter results and trends.
• Contributed to the department's sales initiative, which enhanced the company's revenue by 10% in the years of 2002-2004. Utilized SAP to track customer tendencies over a 3 year span. This allowed me to make the necessary adjustments to put the company in a profitable position.
• Optimized cost prediction and margin attainment through the use of SAP system. This caused a lower food cost thus turning our low cost into high sales profit. MBA in Business Administration/Marketing
Ashworth College - Norcross, GA
Present
Business development
Data collection
Interviewing
Collection
Operations management
Six-sigma (5 years)
Budgeting
Operations
Strategic planning
Business analysis
Marketing
Recruiting
Excel
Business Intelligence
SQL
MS Office
Powerpoint
SAP
Microsoft Office
testing
HTML
access
EDUCATION
SKILLS
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Continuous Improvement (6 years)
Information Analysis (10+ years)
Cash Handling
Customer Service
Microsoft Word
Sales
Marketing (5 years)
Kronos (4 years)
Management
Manufacturing Experience (6 years)
Lean Manufacturing (6 years)
Financial Management (10+ years)
Management Experience (10+ years)
Sales Experience
B2B Sales
Negotiation
Injection Mold Experience (6 years)
Inventory
Retail
Adobe Photoshop (5 years)
Adobe Creative Suite (5 years)
Market Research (10+ years)
Agile
ERP Systems
Oracle
ServSafe
February 2018 to February 2023
Kanban Certification
June 2012 to Present
I am certified in the use of Kanbans and establishing proper production levels. Life and Health Insurance
January 2018 to January 2021
Accounting Skills: Bookkeeping — Proficient
April 2019
Calculating and determining the accuracy of financial data. Full results: https://share.indeedassessments.com/share_to_profile/ 39f073cb9b724c7bf45d1b14c1470bb2eed53dc074545cb7
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
Scheduling — Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. Full results: https://share.indeedassessments.com/share_to_profile/ e8f43dba65212e38e11e57e8a6007b96eed53dc074545cb7
CRM Skills with Salesforce — Familiar
April 2019
Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/share_to_profile/ a3f74dbde75975177290547cfa68d920eed53dc074545cb7
Management & Leadership Skills: Impact & Influence — Completed May 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_to_profile/ 66e2bdbf44b71f977e4daf25b7a7875ceed53dc074545cb7
Spreadsheets with Microsoft Excel — Completed
March 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/share_to_profile/ e9c73eceebdf0a7b467a233220cebd9aeed53dc074545cb7
Management & Leadership Skills: Planning & Execution — Completed April 2019
Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/share_to_profile/6f305a843d127f60432f40247456f6d6 Sales Skills: Influence & Negotiation — Proficient May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ 50fc49de3a59c1f89e577755baa6876ceed53dc074545cb7
Marketing — Completed
July 2019
Measures a candidate's ability to understand your target audience and how to best communicate with them. Full results: https://share.indeedassessments.com/share_to_profile/ 3fb056cd64c38f776345dfc52d3cf6d0eed53dc074545cb7
Logic & Critical Thinking — Highly Proficient
July 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/share_to_profile/ d41dd26d103206c4b2cb2721b9eb1eadeed53dc074545cb7
Social Media — Highly Proficient
June 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: https://share.indeedassessments.com/share_to_profile/ 1fb541441af1a1790b0f1ef0e6b35825eed53dc074545cb7
Management & Leadership Skills: Impact & Influence — Completed August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_to_profile/ c4ff83387f90ae2f32e8a138bcd88074eed53dc074545cb7
Personality: Customer Service Fit — Highly Proficient September 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ b554f9b5e39ac66bd09f06b297447aa7eed53dc074545cb7
Reliability — Completed
June 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ d82bcb6700d992477a134b676bf34066eed53dc074545cb7
Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ 8cd7009ddf04f13d884b79295cda12c9eed53dc074545cb7
Management & Leadership Skills: Impact & Influence — Completed April 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_to_profile/ adcc7b10d4c16fa41dfca9a239d971c9eed53dc074545cb7
Supervisory Skills: Interpersonal Skills — Expert
March 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: https://share.indeedassessments.com/share_to_profile/ cd855d41f1cf2e2744bec29a3df592b9eed53dc074545cb7
Personality: Sales Fit — Highly Proficient
October 2019
Assesses personality traits that are important for sales roles. Full results: https://share.indeedassessments.com/share_to_profile/ e6999dc7ee6beb22951e6695621ad386eed53dc074545cb7
Management & Leadership Skills: Planning & Execution — Familiar October 2019
Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/share_to_profile/ b8c6b39af4aa18156ce427f3bb37170beed53dc074545cb7
Sales: Influence & Negotiation — Proficient
November 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_to_profile/ 11105fe2ae032e30470a126152e0981feed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
SKILLS
• Staff management Issue • Business development • Operations management Resolution Budgeting Business Administration
• Data Collection and Analysis • Business Analysis Sales and • Strategic planning Recruiting and interviewing Marketing
• SWOT Analysis • Six-Sigma
ADDITIONAL INFORMATION
Contact this candidate