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Sales Manager

Location:
Downingtown, PA
Posted:
December 14, 2020

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Resume:

Jim Kerr... CATALYZING RAPID, SUSTAINABLE GROWTH AND PROFITABILITY

954-***-**** • www.linkedin.com/in/kerrjim • adiopk@r.postjobfree.com Transformational Executive Leader and Growth Strategist who thrives on change and leverages sales, business development, supply chain, and operations expertise to unlock opportunities, drive market strength and spur multimillion-dollar growth within stagnant, fast-growth, and turnaround environments. Combines leadership, innovation, and process excellence to transform and grow businesses across industry lines, including wholesale distribution, services, packaging, and across segments, among others. Respected as a pacesetter who designs customer-centric services, solutions, and processes that impact top- and bottom-line performance. Possesses a natural talent for engaging all levels around the vision, mission, strategy, and outcomes. Builds trust not only from internal stakeholders, but customers, strategic partners, and the entire supply chain. Employs a “one voice” leadership style that coalesces teams and instills a performance mindset, while mentoring individuals for continued success. Value Contribution Snapshot

§ Revenue Growth: Turned around underperforming New York/Northeast Region at Berlin Packaging, increasing revenue from $80M to $96M and improving gross margin 1.5% in two years through organic growth. Reset the culture through coaching, repeatable sales processes, accountability, and analytics.

§ Performance Metrics: Strengthened reporting integrity at DHL as part of global initiative to align US metrics with the global structure. Led team in the development of a sales dashboard that drove coaching through data and served as a catalyst to improving sales 13% year over year. Currently, the dashboard has been rolled out globally.

§ Margin Improvement: Achieved CAGR of 10.14% in revenue, 12.6% growth in gross margin, and 18.44% increase in EBITDA at Berlin Packaging by improving fixed and variable expense management, processes, and throughput.

§ New Business Development: Developed and instituted sales processes at Berlin Packaging, which were adopted corporatewide, and drove growth in acquisition and new accounts. Grew regional new customer acquisition opportunities 163% over previous year, new customer revenue 42% year over year, and facilitated 72% improvement in revenue.

§ Global Leadership: Served as international leader at DHL, a global matrix organization, leading data hub selection/centralization, reducing customer service response time by 30% on callbacks, and improving customer win- back campaign success by 35%.

Executive Strengths that Drive Business Success

§ Strategic and Tactical Business Planning

§ Project and Program Management

§ Global Logistics and Supply Chain

§ Revenue and Profit Growth

§ P&L

§ Analytics

§ KPIs

§ Sales and Operations Management

§ Change Management

§ Process Improvement

§ Product Planning

§ Distribution

§ Inventory Management

§ Facilities Management

§ Regulatory Compliance

§ M&A Integration

§ CRM

§ Salesforce

§ Systems Implementation

§ Lean Manufacturing

§ Cost Containment

§ Conflict Management

§ Cross-functional Global Team Building,

Leadership, Mentoring, and Coaching

A Career of Transforming Organizations for Top- and Bottom-Line Performance SAXCO INTERNATIONAL, LLC, King of Prussia, PA 2019 – Oct 2020 SENIOR VICE PRESIDENT GENERAL MANAGER, EASTERN US AND CANADA Recruited by Atlas Holdings, a PE firm specializing in severely distressed turnarounds to revitalize the largest glass distributor in the wine, beer, spirits, and food industries in North America. Tasked with reestablishing Saxco’s presence within the Eastern US and Canada, which had suffered in the wake of continual C-level turnover, supplier/product shortage, and CRM issues. Built and oversaw 20-person staff to support growth through value-added sales and operational improvements.

§ Doubled sales funnel to $74M within six months by introducing metrics-driven structured sales approach and executing targeted campaigns that leveraged corporate strengths to align with qualified marketing leads.

§ Achieved 100% efficiency improvements in throughput by identifying and resolving several Lead to Order metrics that were repressing growth, including prospecting, sourcing, and pricing. Jim Kerr Page 2

§ Improved overall margin in a down year by 175 BPS through improved buying, supply chain, and logistics enhancement.

§ Drove value-added sales culture and EBITDA growth through the launch of 12 CI/Lean projects that focused on operational capability and process improvement. By end of 2019, nine had been completed and were in control phase.

§ Served as Executive sponsor for three initiatives (CRM, Segmentation, and Brick – ECOM) and sat at committee level on four others.

§ Strengthened sales force with the development and execution $2M sales rep development program, which focused on trait-based hiring.

TRANSCENDIA, Franklin Park, IL 2017 – 2018

SENIOR VICE PRESIDENT, SALES AND MARKETING

Following Goldman Sachs’ acquisition of Transcendia, as a distressed turnaround, recruited to bring a change to the culture and resolve a dilapidated sales process and underperforming team for this leader in custom engineered materials for critical product components. Reported to executive team regarding overall results, including revenue, EBITDA, and margin management. Supervised eight general managers with over 45 sales representatives overseeing more than 8,500 accounts in eight vertical markets in the US and Europe.

§ Improved short-term closure pipeline 13%, representing $8M, in one month by segmenting Salesforce.com accounts/opportunities to clearly define acquisition targets.

§ Drove over $1.5M in opportunity revenue and $100K in revenue within four months by developing an eight-person inside sales team to address segmented, tiered accounts.

§ Spent less than $10K annually and led Customer Service, with 30 CSRs internationally supporting 500+ accounts, by reorganizing customer service group and adding the inside sales team. BERLIN PACKAGING LLC, New York, NY 2013 – 2017

REGIONAL VICE PRESIDENT GENERAL MANAGER, NORTHEAST US AND CANADA, 2016 – 2017 The Company provides an array of products and solutions to streamline packaging supply chains and grow customer profits. Following earlier successes within the Northeast region, approached by CEO to create structure and regional strategies that aligned with the newly flourishing supplier base, including Bruni Glass Packaging in Montreal. Managed six branches and three specialty divisions, which had all also been impacted by the aforementioned acquisitions. Maintained full accountability for $260M P&L, 8,000+ customers, and 300+ suppliers in 15+ countries. Led 53+ sales reps, managers, and directors across nine branches, and one marketing manager and 15 operations directors/managers at four facilities, with 200+ temp personnel.

§ Reduced OPEX 29% in 2016 by strengthening operational infrastructure, people, processes, and profit.

§ Improved order to cash by 32% from 2015 to 2017, in part by strengthening inventory management collections processes and cash flow.

§ Guided integration of Bruni Glass’s Italian commercial operations.

§ Oversaw transition into new 900,000-sq-ft facility – 500,000-sq-ft kitting and manufacturing operation for UN-regulated shipments, hazardous materials, and inventory control and 400,000-sq-ft for general inventory.

§ Defined specific LTO process to drive process improvement through data and KPIs.

§ RVP/GM Chairman’s Club (2015 and 2016).

VICE PRESIDENT, NEW YORK AND NEW ENGLAND, 2013 – 2016 Recruited to galvanize the New York branch, which had been impacted by four acquisitions that negatively impacted organizational culture and sales performance. Focused on realigning sales with corporate strategy as well as procurement, resolving a fractured supply base, strengthening KPIs and analytics, and instituting repeatable SOPs. Accountable for $102M P&L and $11.5M EBITDA, two warehousing facilities, and transportation, procurement, and supply chain for the Northeast US. Managed 200+ suppliers.

§ Facilitated 32% growth over three years.

§ Developed six out of top 10 total ‘Hunters,’ out of 150 reps in 2016.

§ Enhanced margin on 40% of total accounts in 2016 averaging 110 bps per account.

§ Improved EBITDA $285K in 2015 through strategic partnership with logistics partner of complex supply chain.

§ Nine of 13 reps achieved President’s Club status in 2016.

§ Achieved VP Chairman’s Club status, two years running. DEUTSCHE POST DHL GROUP, Bonn, Germany 2005 – 2013 SENIOR DIRECTOR, SALES AND BUSINESS DEVELOPMENT, 2012 – 2013 Jim Kerr Page 2

Progressed through the DHL organization, the world’s leading logistics company, with ~550,000 employees in 220 countries, from turning around underperforming DHL Express region to managing direct team of 12, including directors of sales for each channel (retail and resellers), overseeing $70M revenue stream, 2,800+ retail outlets, and team of 150 resellers across the US. Out of the Ft. Lauderdale office, directed US sales leadership and managed commercial/business reporting, predictive/data analytics, trade lane growth, and Lean initiatives within sales organization. Served as First Choice champion and SME consultant on various initiatives.

§ Achieved 38% improvement in internal satisfaction survey year over year by creating a more engaged sales force. Transitioned sales culture to identify new revenue streams and instituted a reporting dashboard environment, which allowed visibility to acquisition pipeline, predictive analytics, and compensation and reward forecasting.

§ Achieved 96% YOY revenue growth for reseller channel and 36% YOY revenue growth in 2012.

§ Improved cash flow through six process improvement workshops, reducing AR DSO by 30% and fraud/bad debt by 84%.

§ Created and led grassroots leadership coaching/mentoring program (tactical-based coaching), spanning over 300 hours across matrix organization.

§ Progressed through several strategic and tactical sales roles as the organization underwent operational changes, domestically and internationally. Roles included Senior Director, US Sales Support, 2009 – 2012; Program Manager, Global Accounts, 2009; Global Account Manager, Greater Chicago Area, 2008 – 2009; Senior Manager, Corporate Troubleshooting, 2008; Regional Director, National Accounts, Greater Chicago Area, 2007 – 2008; and Senior Account Executive, Dallas Metroplex, 2005 – 2007.

Earlier career progression: OEM Sales Representative, Oslin Nation Co. – Dallas, TX; Sales Executive, Airborne Express – Dallas, TX; Sales Executive, Innuity – Dallas, TX; and Science Teacher/Athletic Coach, Fort Worth Independent School District – Fort Worth, TX

Education

MBA, University of Dallas, Dallas, TX

BS, Biology and Environmental Science, University of Pittsburgh, Pittsburgh, PA Certifications and Professional Development

Aresty Institute of Executive Education, University of Pennsylvania, The Wharton School Professional Coaching Certification, International Coach Federation First Choice (Lean Six Sigma) Process Owner and Champion, DHL University AlixPartners, Nine-Month Leadership RFID/NFC/802.11 Concepts, CompTIA Blockchain Fundamentals, edX Miller Heiman Strategic Selling Karrass Effective Negotiating Professional Affiliations

Cosmetic Industry Buyers and Suppliers American Distilling Institute Institute of Packaging Professionals Craft Brewer’s Association Council of Supply Chain Management Professionals Wine & Spirits Wholesale Association APICS, New York, Pennsylvania, Illinois and New Jersey Chapters National Association of Container Distributors



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