Sales Manager

Professional Summary

Sales Manager with over ** years of experience sales management, building sales teams, couching, mentoring, business development, lead generation, customer relationship management, and sales strategies. Results-driven leader with a track record of achieving explosive growth in B2B sales to drive year-over-year (YOY) business development. Astute salesperson adept at fostering lasting business relationships that boost top-line profitability.

Areas of Expertise

Sales Managment

Training & Recruiting

Team Building

Business Development

Negotiation Tactics

Operations Training

Employee Development

Customer Service

Lead Generation

Client Management

Tactical Execution

Sales Strategies

Select Achievements

Consistently built and managed sales teams that directly led to increased sales and enhanced customer service by utilizing operations training methods and business development strategies.

Mentored employees, providing consistent feedback to all salespeople based on performance; managed concerns and compliance in order to optimize organizational outcomes.

Conducted competitor assessment to inform strategic business planning, hosting sales meetings to evaluate current sales practices and determine new ways to augment sales.

Professional Experience & Accomplishments

iPromo – Chicago, IL 2017 – 2020

Sales Director

Managed 26 direct reports after developing successful sales, operations, and customer service teams.

Trained sales teams to ensure attainment of monthly sales goals; increased sales by $1.1M in 2017, and set the team on track to boost revenue by $2.5M in 2018.

oImplemented new sales and operations training tactics to ensure the company maintained revenue growth and reached monthly quotas.

Introduced new promotional products to build and cultivate key accounts with vendors while fostering business relationships and developing customer rapport.

Developed an improved turnover rate and vastly changed the company’s culture to promote better communication skills; coordinated cross-functionally with multiple teams and employees.

Miracle Software Systems – Chicago, IL 2015 – 2017

Vice President of Sales Midwest

Directed 11 Business Development Managers and 22 support specialists, executing final decisions on hiring employees and training the growing sales teams.

Spearheaded company growth by 11% in 2016 while safeguarding customer satisfaction and retention.

Pioneered business development strategies while pursuing new accounts and opportunities by using IBM and SAP technologies to expand the client database.

oNetworked with companies in the Chicago area while meeting with new and existing customers.

Oversaw client relationship management to enrich the customer experience; ensured customer service center was responsive at various sites while making software sales.

Datamyne.com – Chicago, IL 2012 – 2015

Regional Sales Manager Midwest

Managed six direct reports, instilling sales best practices for nurturing client accounts and developing new business strategies.

Directed all aspects of the sales process including client assessment, problem solving, pilot and planning programs, and solution roll-out programs designed for clients.

Collaborated with the IT team to develop and customize client solutions, leveraging a 360-degree view of products to lead solution management and safeguard customer satisfaction .

Provided clients with import and export trade solutions from various trade tools and services; offered risk management services to boost revenue and increase value-add for clients.

Alarm Press – Chicago, IL 2009 – 2012

Sales Manager

Developed and managed new and pre-existing sales advertisements by researching and implementing the layout of Design Bureau and Alarm Press magazines.

Created and directed 11 direct reports on the sales team, which helped increase ad sales from $17K to $168K per month and improved customer satisfaction ratings.

oLed and assigned sales calls to team members, establishing sales and customer retention goals.

oHired and trained all sales, marketing, and research staff, construcing top-performing teams.

Utilized Lean and Agile project management skills to oversee the progress of the sales team and ensure that representatives met cold-calling quotas and successfully closed sales.

Re-engineered the company’s sales strategy to incorporate salespeople into the service follow-up process, ultimately creating new strategies for each individual within the sales team.

Resolved customer complaints by exchanging merchandise, refunding payments, and adjusting bills.

Fantasy Diamond – Chicago, IL 2005 – 2009

Sales Manager

Developed and maintained responsibility for over 300 clients in two major nationwide regions, establishing a track record of multiple new account openings each week.

Managed, built, and trained nine direct reports on the sales team to help boost sales by 15-24% annually, leading the team to identify prospective customers through lead-generation methods.

Participated in various incentive programs designed to support achievement of production goals.

Created a tool to track and monitor personal sales opportunities, deals in progress, and completed contracts, which streamlined pipeline management and elevated close rate.

Established a critical alliance with five major integration partners within a two-month period.

Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations, and territory establishment.

Education Bachelor of Science (BS), Business Management

Ohio State University

Technical Skills Salesforce CRM • IBM & SAP Cloud Platforms • IBM Watson

AI platforms • Microsoft Office programs • QuickBooks

Languages English • Russian

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