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Service Representative Technician

Location:
Port St. Lucie, FL
Posted:
December 14, 2020

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Resume:

SUMMARY

A recent graduate of Mechanical Engineering who brings to an organization 22 years of experience in leadership, technical knowledge, and problem-solving skills. Highly motivated and mission focused individual who has the ability to lead or follow to ensure success of the project. Military veteran and honorably discharged. Able to obtain secret clearance.

EDUCATION

Florida Atlantic University, Boca Raton, FL

Bachelor of Science in Mechanical Engineering

US Army – Advanced Individual Training (AIT) School, Ft. Gordon, GA

Graduate, Avionics /Countermeasures Repair School

WORK EXPERIENCE

Supervisor

Project leader

Production Control

Technical writer

Proprietary Software Trainer

Field Service Technician

Part Designing and Fabricating

TECHNICAL SKILLS

Software experience: Microsoft Office, MATLAB, SolidWorks, ANSYS, Python

Mechanical and electrical assembly, repair, and service experience: Helicopter avionics and countermeasures, night vision goggles, survival radios, personal computers, 3D printers, Arduino projects.

Experience with designing and fabricating parts using metals, plastics, and wood in a workshop environment.

RELAVENT WORK HISTORY

Flight Dispatcher and Coordinator

DynCorp Intl, US Emb. Afghanistan 2013 - 2014

Supervised and directed 4 US and 5 Afghan data entry personnel to coordinate critical missions using 12 aircraft assets (fixed and rotor) to 23 forward operating bases (FOB).

Responsible for creating original quality assurance audits of passenger flight data and air assets to US government representatives to summarize mission essential locations and potential drawdown possibilities

Supported drawdown of US troops and contractors in Afghanistan from 23 forward operating bases to 6, this saved the US government 100’s of millions of dollars in expenses of keeping irrelevant locations open

Applications Support Technician

DynCorp Intl. US Embassy Iraq, Afghanistan, Kuwait and Jordan 2011 -2013

Project lead in coordinating and implementing flight operations software to US embassies and international airports in Iraq, Kuwait, Afghanistan, and Jordan; expanding the footprint of US Department of State “AirWing” capabilities worldwide by 50%

Created standard operating procedures for airport check-in processes including baggage handling, security protocols, and equipment usage

Developed training manuals for distribution and training of over 150 new hires using flight operations software application

Enterprise Applications Trainer

DynCorp Intl, Melbourne, FL 2006-2011

Organized site audits and trained over 400 DynCorp employees and US government representatives in 5 countries and 60 operating bases using aviation maintenance and logistics software. This ensured US State Department requirement for asset management and aircraft maintenance requirements met contractual obligations. This saved the US taxpayer millions of dollars from past unaccountable missing assets and grounded aircraft

Supported the development of proprietary aviation software by ensuring functionality followed the US Army TAMMS-A aircraft maintenance manuals. Considered a subject matter expert to software developers

Provided beta testing of new functionality in software to ensure error free coding prior to release

Production Control Supervisor

US Army. International and Colorado Springs, Colorado 2003 -2006

Supervisor with quality assurance responsibility to avionics workshop personnel ensuring repaired parts were completed on time and passed quality control department standards. Improved service turn-around time by 34%

Responsible for control of 30 million dollars’ worth of aviation assets and performed routine inventory audits within the organization and with external auditors

Served as liaison to US Army Civilian representatives to ensure vehicle and equipment readiness of 100%

Avionics Systems Repairer

US Army, Ft. Wainwright, Alaska 1997 – 2003

Performed preventive maintenance and repair on a multitude of interrelated Avionics Systems to include: Airborne Communications, Navigation and Aircraft Survivability Equipment, Night Vision Goggles, and IFF

Responsible for tracking, scheduling, and transporting 265-line items of calibratable test equipment to the calibration’s depot on post. Past due calibratable item status declined by 90% during two years of duty

Worked with US Army Equipment Specialists on requested design modifications of avionics test systems functionality and other support equipment. Provided drawings and documentations for system upgrades

Field Service Technician

TRM Copy Centers. Ft. Lauderdale, Florida 1992 - 1994

Serviced over 300 accounts in South Florida by providing onsite scheduled service and maintenance of public use commercial printers. Decreased service downtime of printers by 60% in one year for all locations. Received award

Provided design change recommendations to engineers to alleviate minor functionality issues

ACTIVITIES

(ASME) American Society of Mechanical Engineers, Member

Technology and Aerospace Club FAU, Member



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