MICHAEL ZELASKI

** ******** ******, *******, ** *4075 * 716-***-**** * adiono@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-oriented, management professional, with 26+ years of progressive leadership and customer service experience guiding high-potential store managers to be outstanding leaders demonstrating the skills and attitudes critical to financial and operational success.

PROFESSIONAL EXPERIENCE

OSMOSE UTILITY SERVICES, Buffalo, NY

Safety Inspector Foreman, August 2020 – present

●Inspect streetlights and manholes for stray voltage test and report results and guard if needed

●Assist customers during severe storms

WENDY’S

(GREAT LAKES RESTAURANTS/MUY! HAMBURGER PARTNERS), SAN ANTONIO, TX

District Manager, June 1994 – August 2020

●Managed 6-10 stores in NY and PA with collective annual sales of up to $16 million and had as many as 350 employees working under my leadership.

●Hired, trained and mentored store managers

●Initiated programs that standardized employee training, improving customer service satisfaction by 12%

●Conducted daily/weekly/monthly pre-shift and departmental meetings to ensure organizational efficiency

●Scheduled and directed staff in work assignments to maximize productivity

●Investigated and resolved employee theft, sexual harassment and management issues

●Monitored store locations and took appropriate actions to ensure food quality and service standards were consistently met

●Minimized loss and misuse of equipment through proper store supervision and staff training.

●Oversaw the direction of employees to ensure compliance with food safety procedures.

●Developed maintenance plans and negotiated service contracts

●Developed and implemented a fund raising campaign for Hunter’s Hope Foundation that has raised over $900,000 for the organization

EDUCATION

GANNON UNIVERSITY, ERIE, PA

Bachelor of Art in Marketing and Management, May 1994

ADDITIONAL SKILLS

●Hiring and Training Store Managers

●Operations Management

●HR Management

●Inventory Control

●Employee Development

●Planning and Budgeting

●Labor Control and Scheduling

●Customer Retention

●Complex Problem Solving

●Change Management

●Regulatory Compliance

●Proficient in Microsoft Office and Adobe Illustrator

MILITARY SERVICE

United States Army Reserve, 1988-1994

ACTIVITIES

Hamburg Men’s Golf Club board member and president from 2005-2017. Family activities, camping, fantasy baseball and football, reading.

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