Sales Customer Service

Maureen M. Samuelson

Woodinville, Washington ****2 • 206-***-****

adion6@r.postjobfree.com

Customer Service Administration Sales

Assisted high volume agent for 13 years ambitious sales objectives in Real Estate transactions

Team player, able to penetrate and secure new accounts within competitive markets

Growth-focused in maintaining accounts to ensure loyalty and increase year-over-year

Over 6 years of experience in event planning, fundraising, and publicity

— Areas of Key Emphasis —

•High Level Customer Service

•Technical Background

•Office CRM

•Account Management

•Problem Solving

•Supervision

•Client Retention

•Team Player

•Financial Experience

Professional Experience

Broker/Customer Service Administrator John L. Scott Real Estate, Bellevue, WA 2006–Present

Assist sellers in how to best promote their properties to attract advantageous offers. Advertise properties by applying a variety of marketing techniques. Effectively evaluate clients’ desires and economic capabilities to discover appropriate suggestions. Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding.

Key Accomplishments:

Aggressively tightened sales targets to successfully secure business in either a healthy or downturned market.

Acting as a client’s advocate in their transactions, working with them to achieve the goals they have in buying and selling their homes.

Provide transaction coordination with lenders, title and escrow and JLS office personnel in each transaction.

Maintained all accounting records for business and taxes preparation.

Production Support Unit Manager SAFECO Insurance Co., Seattle, WA. 1981-1989 & 2000-2001

Successfully oversaw and supervised the Life System Operations Unit consisting of three Programmer Analyst and seven clerical employees responsible for troubleshooting, installation, and the balancing/control functions of the organization’s daily systems production processing. Served as main point of contact for the End User Departments. Executed various HR functions such as hiring, training, development, salary administration, and performance evaluations. This was one of several positions that I held during my employment at SAFECO during the 16 years I worked there.

Key Accomplishments:

Acknowledged for the ability to turn units below standard service performance levels and turnover rate to above standard levels.

Showcased effective communication skills and ability to effectively establish rapport with all levels of the organization.

Proved ability to work exceptionally well under pressure and manage competing priorities.

Education and Credentials

Management, Goals, and Objectives SAFECO Insurance Co. 1981

Real Estate Broker License 2005

Senior Real Estate Specialist 2012

Accredited Staging Professional 2010

Master Certified Negotiator Expert 2017

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