Suvendu Ray

Jachucklane,buxibazar,

cuttack,Orissa-753001,

Mobile No#: 958-***-****,943-***-****

Email ID:adiomn@r.postjobfree.com

Career Objective: Seeking an opportunity where I would like to utilize my skill and experience in the most efficient manner. I would like to learn new methods and technologies to equip myself with the latest business strategies and technology and implement it to the betterment of the organization & help meet the organizational goals.

Core Competencies:

•Experience in managing Case filling in lower courts as well as in High Courts.

•Excellent communication and interpersonal skills.

•Ability and experience in communicating with Client & Asssociates partners to understand analyze and implement changes in the legal documents.

•Have the experience in working in multiple business like US insurance claims processing,adjustment & payments.

•Have experience in Wipro BPO sector maintaining Claim files.

•Experience in working in outbound and inbound calling process and also in a data environment.

•Ability to understand business risk, establish controls that can help mitigate risk.

•Experience in measuring quality and establishing set procedures to enhance quality through effective coaching and also establishing set guidelines in measuring quality to foster improved quality.

•Have knowledge in Microsoft Word and Excell.

Work Experience:

•Then joined WIPRO from aug 2008 as customercare executive. I worked as a senior executive helping freshers in there work till feb 2010.

•Then I worked with A S INFOTECH, as a process manager from April 2010 to March 2013.

•Working as an insurance agent for LIC & NATIONAL INSURANCE.

Core Deliverables:

•A thorough understanding of the Case filling at different Courts .

•Understanding of the local rules and dynamics and how it impacts the regular operation of lower courts as well as High Courts.

•Presenting performance achievement on a monthly basis to BA and Top Management.

•Ensuring accurate billing as per transactions processed.

•Measure and prepare case study of any Business losses/customer or potential business loss.

•Measuring performance of team members on a monthly basis and thereby maintain performance data for yearly review.

•Regular leasing with business area to have a clear direction in terms of any business changes and with sister site to ensure regular flow of work is in line with the business requirements.

•Ensure all audit requirements like system access, data retention, sample monitors are under control at all time.

•Maintenance of personal files of staff reporting into my manager.

•Highlight human resource requirement as per the business volumes, calibrate plan to establish delivery of training without impacting business requirement.

•Plan capacity daily and ensure business is met and foresee weekly and monthly capacity plan to ensure there are no capacity issues to meet business needs.

•Plan cross training and training to have adequate resources during spike in volumes.

•Monitor and manage migration of business between sister site and business area.

•Have a clear understanding of the US insurance processing procedure and business cycle.

•Coach and motivate team members to help meet achieve competitive sales targets.

•Ensure the sales calls are compliant and meet quality standards.

•Understand secured payments of insurance claims

Achievements:

•Cost saving ideas generated by me and team area and have been implemented which improved processing efficiency.

•Team performance achieved better efficiency under my supervision.

•Business losses reduced and quality of performance showed improvement.

•Sales targets achieved were competitive and was given quick opportunity to manage high sales teams and wider business areas.

Academic Qualification:

*Taken Admission in LL.B Course at S.B.G.Law College,Cuttack under Utkal University 2016/2019 batch.

•Completed Graduation in arts from Jagannath University with 51% marks in 2012.

•Completed 12th from Jagannath University with 48% marks in 2002.

•ICSE completed from New Stewart School with 42% marks in 1999

Personal Interests:

•Take active participation and organize CSR activities.

•Organize team building activities to boost up team bonding.

•Play outdoor games like cricket and football.

•Undertaking learning to improve my knowledge in the field of business strategy and business development.

•Have been an active sports man during my school and college days, represented my school in inter school tournaments and also participated in district level athletic competition.

Personal Check List:

•Father’s Name: Mr. Sushil Kumar Ray

•DOB: 5th DEC 1981

•Languages Known: English,Odia, Hindi and Bengali.

•Nationality: Indian

•Mother Tounge:Beangali.

The above mentioned details are true to my knowledge.

Signature:

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