Store Manager Sales
Resume:
JT
JOANN TAYLOR-CLARK
adiolz@r.postjobfree.com C: 469-***-**** McKinney, Texas 75070
Diligent focused Store Manager with over 26 years of experience skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Microsoft Office (Word, PowerPoint, Excel), Kronos
Store opening and closing procedures
Operational budgeting
Accounts payables
Accurate cash handling
Benefits
Recruiting
Staff training and development
Business strategies
Human Resource
Excellent customer service
Retail inventory management
Event planning
Inventory control
Kronos
Team development
Marketing
Meetings
Merchandising
Access
Excel
Multi unit management
PowerPoint
Word
Networking
MS Office proficient
Order entry
Administrative support
Payroll
Profit and loss
Team-oriented
Recruitment
Sales
University CO-OP, University of Texas
Plano, TX
Store Manager
09/2016 - 05/2020
Developed business strategies.
Expand store traffic.
Optimize profitability.
Meeting and exceeding sales goals by training, and motivating sales staff. Ensured high levels of customer satisifaction through excellent customer service.
Maintained outstanding store conditions by visual merchandising. Planning and budgeting payroll.
Managed and mentored 20 full-time and part-time associates. Responsible for inventory control, and team development. Analyzed sales data including profit and loss statements. Key Contributions:.
Expanded store traffic by 70% through marketing, networking, and event Summary
Skills
Experience
planning.
Exceeded sales plan goal of $1.2MM and delivered $1.4MM for 2018. Exceeded sales plan goal of $1.5MM and delivered $1.613 for 2019. Exceeded shrink goal 1.2 and actual results.59.
Promoted 7 associates to management positions.
Recognized as manager of the year for 2018, 2019.
Leveraged ERP software to coordinate and enhance inventory delivery. Reorganized sales floor to optimize customer flow and improve product visibility.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Assessed, optimized and elevated operations to target current and expected demands.
Trained employees on store security, monetary procedures and customer service expectations.
Worked closely with District Manager to formulate and build store brand and strategy.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals. The Children's Place Frisco, TX
Store Manager
07/2015 - 09/2017
Manage and process bi-weekly payroll for 25 hourly employees. Handle employee terminations, grievances, and other difficult situations in a sensitive, fair, and respectful manner.
Work closely with district and regional managers.
Conduct orientations and team meetings to foster positive aĴitudes toward organizational objectives.
Identify staff vacancies, recruit and interview selected applicants. Respond to customer comments and complaints.
Key Contributions:.
Introduced the concept of daily quick connect meetings which brought about both employee and customer recognition with great efficacy. Successfully increased the company's sales activities spanning per week sales at $65,000.
Leveraged ERP software to coordinate and enhance inventory delivery. Reorganized sales floor to optimize customer flow and improve product visibility.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Assessed, optimized and elevated operations to target current and expected demands.
Trained employees on store security, monetary procedures and customer service expectations.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
1426 Civic Place Southlake, TX
Store Manager
02/2014 - 07/2016
Oversaw the daily sales, merchandising, and customer service operations of a high performance, high volume store.
In charge of training and development of new talent. Manage and process bi-weekly payroll for 25 hourly employees. Handle employee terminations, grievances, and other difficult situations in a sensitive, fair, and respectful manner.
Work closely with district and regional managers.
Conduct orientations and team meetings to foster positive aĴitudes toward organizational objectives.
Identify staff vacancies, recruit and interview selected applicants. Respond to customer comments and complaints.
Established an open channel of communication enabling employees quick and easy access to information such as benefits, training and development and opportunities for career advancement.
Successfully increased the company's sales activities spanning per week sales at $55,000.
Leveraged ERP software to coordinate and enhance inventory delivery. Reorganized sales floor to optimize customer flow and improve product visibility.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Assessed, optimized and elevated operations to target current and expected demands.
Polo Ralph Lauren TX
Store Manager
07/2012 - 07/2013
Manage and process bi-weekly payroll for 25 hourly employees. Handle employee terminations, grievances, and other difficult situations in a sensitive, fair, and respectful manner.
Work closely with district and regional managers.
Conduct orientations and team meetings to foster positive aĴitudes toward organizational objectives.
Identify staff vacancies, recruit and interview selected applicants. Respond to customer comments and complaints.
Merchandising, training and development.
Oversaw recruitment for new employees.
Analyzed sales data including profit and loss statements. Planned and implemented all company floor sets.
Achieved highest performance store with sales exceeding $18 million in district.
Maintained lowest shrink rate of .45%.
Consistently exceeded monthly sales goals.
Leveraged ERP software to coordinate and enhance inventory delivery. Reorganized sales floor to optimize customer flow and improve product visibility.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Assessed, optimized and elevated operations to target current and expected demands.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Strengthened work flow productivity by hiring, managing and developing top talent.
DD's Discount Irving, TX
Store Manager
08/2007 - 05/2013
Oversee daily operations.
Control store-operating costs.
Hire new talent and oversee training, and development. Merchandise weekly markdowns and maintain a safe, secure environment for customer and employee.
Manage a staff of 50
Conducted order entry, invoice processing, accounts receivable, accounts payables.
Training store manager for all new incoming store managers. Managed two other stores.
Achieve low shrink goal of .23%.
Exceeded sales plan for the year of 2012.
Goal was $4 million and actual was $5.7 million.
Promoted several area supervisors into assistant and store managers. Leveraged ERP software to coordinate and enhance inventory delivery. Reorganized sales floor to optimize customer flow and improve product visibility.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Assessed, optimized and elevated operations to target current and expected demands.
Trained employees on store security, monetary procedures and customer service expectations.
Worked closely with District Manager to formulate and build store brand and strategy.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Maintained current accounts and deposited funds to keep on-site cash low.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Achieved sales quota of $5.7 by incorporating social media and brand marketing.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Hired, trained, evaluated performance and enforced disciplinary actions for 50 associates.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers. Store training manager for the district.
Translated marketing information into strategic plans for establishment. Fostered healthy team environments to promote collaboration and boost productivity.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Implemented succession planning by training and developing 10 associates into leadership positions.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Contributed to merchandising ideas at team sales meetings to increase sales.
Corrected operational discrepancies by developing and executing process improvements.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw POS operations and cash management to reduce errors. Managed inventory tracking and physical inventory counts to minimize loss.
Kids Supercenter TX
Store Manager
01/2005 - 01/2008
Network with vendors.
Recruit merchandise and create relationships with bulk buyers. Trained and developed employees.
Control store-operating costs.
Merchandise and oversee markdowns, stock levels, and shrinkage. Training store manager for all new incoming store managers. Managed two other stores.
Key Contributions:.
Implement plans to minimize store costs by 15% which increased profits. Minimize shrink by mitigating theft and fraud.
Finished the year of 2007 with a shrink of .25% and goal was .42%. Trained employees on store security, monetary procedures and customer service expectations.
Reorganized sales floor to optimize customer flow and improve product visibility.
Maintained current accounts and deposited funds to keep on-site cash low.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Hired, trained, evaluated performance and enforced disciplinary actions for 6 associates.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
University of Texas El Paso, TX
Bachelor of Science
Education and Training
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