Office Assistant
Resume:
Sarah Gilson
Self-starter who enjoys a challenge.
Austin, TX 78759
adiokk@r.postjobfree.com
An excited and driven young professional looking to build upon my experienced career in the music industry. Motivated, organized, multi-tasker with a drive to succeed and a passion for learning new skills.
Authorized to work in the US for any employer
Work Experience
Seasonal Sales Associate
Madewell - Austin, TX
November 2020 to Present
• Greet customers, attended to customer needs and placed special orders.
• Described merchandise and explain use and care of merchandise.
• Recommended, selected, located and obtained merchandise based on customer needs.
• Computed sales prices, total purchases; received and processed cash and credit payment.
• Demonstrated knowledge of merchandise and answered questions.
• Maintained knowledge of current sales, sales promotions, payment and exchanges policies. Event Programmer
Live Nation - Austin, TX
May 2019 to Present
• Positioned between the client operations and marketing teams to better streamline the event
(festival) ticketing process for the North American market.
• Continually developed best-practices, and worked to identify gaps in the functionality of the systems used in the process of building events and putting tickets on-sale.
• Organized and inputted accurate data into multiple systems to ensure an errorless on-sale process.
• Trained new internal team members on how to operate the ticketing systems.
• Implemented and maintained national ticketing initiatives.
• Monitored event builds and provided daily support to clients and our client operations managers. Communicated client needs to product and marketing teams. Freelance Photographer
SRG Photography - Austin, TX
August 2018 to Present
• Photographed high-quality images for both print and internet distribution.
• Applied digital styling techniques to enhance photos.
• Developed ads targeting specific users for key promotions.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Created and maintained detailed, organized and timely records of transactions to support legal compliance.
Box Office Attendant/Manager
C3 Presents - Austin, TX
August 2015 to March 2020
• Operated ticketing databases while maintaining quality customer service onsite and assisted with security and safety.
• Worked as a part-time box office manager, handling specialized requests (issued receipts and processed refunds, credits, or exchanges), communicated effectively with troubled, sometimes agitated guests, and maintained financial accuracy throughout the event. Content Quality Associate
Favor Delivery - Austin, TX
January 2019 to May 2019
• Inputted menu data into CSV files and utilize company specific organizational programs and tools to ensure a perfect transition onto the food delivery app
• Maintained high quality, mutually beneficial relationships with regional restaurants through phone and email communications.
Front Desk Associate
Gold's Gym - Austin, TX
April 2018 to October 2018
• Greeted hundreds of daily customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained organized, presentable merchandise to drive continuous sales. Administrative Assistant
Powell, Ebert, & Smolik, PC - Austin, TX
January 2017 to December 2017
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Maintained complex digital filing system for financial information. Festival Ticketing Intern
C3 Presents - Austin, TX
August 2016 to December 2016
• Assisted the festival ticketing team with creating, fulfilling, and organizing tickets and orders, both internally and externally.
• Effectively and efficiently use various order processing systems that were utilized by the company, which helped me complete my tasks and duties, as well as solve issues when they arose.
• Worked in the box office and ticketing trailer onsite at two festivals, Austin City Limits and Voodoo Music + Arts Experience, training onsite box office attendants on system use, functions, and common problem resolutions.
• Learned effective communication and immediate problem-solving techniques for larger scale issues with clients and operations behind the scenes of a festival.
• Resolved general guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Bachelor of Business Administration in International Business St. Edward's University Austin - Austin, TX
Skills
• Photography
• Databases
• Microsoft Office
• Microsoft Outlook
• Google Cloud Platform
• Google Docs
• Professional Presentations
• Interpersonal Communication
• Customer Service
• Customer Support
• Client Relations
• Client Management
• Client Services
• Data Entry
• Ticketing
• Event Coordination
• Process Improvement
• Process Development
• Multi-line Phone Systems
• Administrative Experience
• Administrative Support
• Administrative Skills
• Attention to Detail
• Sales Experience
• Box Office
• Cash Handling
• Training & Development
• HTML5 (Less than 1 year)
• CSS (Less than 1 year)
• Technology
Links
https://www.linkedin.com/in/sarah-gilson-seu/
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