Training and Knowledge Manager
Resume:
Robert James Repasi
Baltimore MD 21218
***********@*****.***
Summary
I have over 13 years experience in developing, managing and executing training programs. During my time in the Air Force I delivered one on one/group instruction, tracked the progress of trainees, and created new and unique training exercises for critical positions. I personally trained over 60 highly skilled analysts to enhance their analytical, editorial, and leadership skills. After shifting to the private sector I had the opportunity to drive the creation of a new, formalized learning and development program that is aligned to strategic goals of a global company. I believe that here is something intrinsically good about helping people learn and develop, and I am excited to apply my time, skills, and effort to that end.
Experience
March 2020 - Present
General Manager, Giant Fitness
● Managed the day to day activities of a 20,000 square foot fitness facility. Including membership management, sales, direct report management, inventory, and basic facilities management.
● Trained direct reports on the use of member management systems, POS systems, professional conduct, sanitation and, customer service procedures.
● In order to improve communication, proper archiving, and to reduce waste, I initiated a “go paperless” initiative. Substantially reducing overall paper use, clutter, unnecessary labor and wasted supplies.
● Responsible for recruiting, hiring, onboarding, training, and scheduling a dynamic and diverse staff of customer service professionals.
● Collaborated with local authorities to create guidelines and practices that comply with COVID-19 spacing, capacity, and sanitary regulations.
● Utilized Google classroom to centralize training materials, guidance documents, policy, and procedure.
November 2019 - Jan 2020
Assistant Plant Manager, Gotham Greens
● Responsible for the overall guidance and management of the day to day operations in the Greenhouse facility including seeding, transplanting, harvesting, packing and distribution.
● Implemented standardized procedures and protocols at facility in areas including staff training and management, inventory; distribution and logistics; sanitation, safety and compliance.
2
● Maintained inventory via SAGE- created POs, received, transferred and assembled inventory items, sub-assemblies and finished products.
● Directed subordinates work to solve complex problems in a rapidly changing construction environment.
● Collaborated with the Growing team to identify problems and adapt operations to overcome emerging product quality issues.
● Ensured team compliance with GMP and GAP principals, pesticide safety protocols, and company product quality standards.
● Coordinated with facilities manager and general contractors to ensure punch list tasks were completed in accordance with county inspectors guidelines. November 2016 - 2019
Training and Knowledge Manager, BHS Corrugated
● Designed and implemented a Knowledge Management Strategy and Training and Development Program for implementation across BHS North America
● Primary driver in developing an industrial mechatronics apprenticeship to produce qualified industrial Service Technicians: responsible for the project schedule, training requirements, training content management, student scheduling, and 3rd party training procurement.
● Experienced in creating training content using Adobe Captivate, Articulate 360, Adobe Premier, and Moodle.
● Applied Instructional Design best practices to curriculum development and content development for adult learners.
● Developed a Lessons Learned Program to capture and disseminate unique knowledge and techniques developed by Field Technicians.
● Managed and implemented user requirements in developing an in-house LMS user interface.
● Implemented communities of practice to aid in the cross-departmental transfer of knowledge and information
● Designed a Technical Qualification Program to develop junior industrial Mechatronics technicians into highly skilled subject matter experts: identified training needs, developed curriculum, tracked and managed individuals learning progress throughout the program.
● Collaborated daily with mechanical and electrical SMEs to synthesize training and reference materials.
● Created numerous databases, knowledge products, and operational tools using Atlassian products including: Confluence, JIRA, and Trello.
● Coordinated user feedback and contributed new content for the company’s learning management system (LMS).
June 2011 - January 2016
Intelligence Mission Manager, USAF CYBERCOM HQ
3
● Utilizing client and executive inputs, authored Production Requirements; driving the efforts of analysts and developers to produce thousands of multimedia reports and deliverable products.
● Initiated, tracked, and vetted analytical production and information requests (RFIs); prevented duplication of effort in requirements; closed critical information gaps while saving tens of millions of dollars in extraneous and duplicative mission costs
● Acted as an agency representative to multi-agency working groups for top-priority problem sets; advocated organizational needs and forged new partnerships with peer organizations.
● Performed daily and weekly project update briefings to key stakeholders; including upper-level managers and senior executives; kept projects on-time and within scope. Feb 2005 - June 2011
Geospatial Supervisor/Instructor Rated, USAF 30th Intelligence Squadron
● Led and supervised a team of 40 geospatial intelligence analysts on 12+ hour shifts in a dynamic, time-dominant work environment.
● Directly supervised the production of tens of thousands of multimedia intelligence products and text reports, resulting in hundreds of identified ambush points, IEDs, and successful strikes against adversary forces.
● Trained over 60 individuals through on-the-job instruction in positions ranging from novice analytical positions to supervisory roles.
● Led 40-member staff through 12 annual exercises; identified and communicated approximately 150 best practices and lessons learned.
● Staffed, executed, and completed hundreds of intelligence collection missions, providing real-time tailored intelligence reports to warfighters and operational planners
● Authored countless new reference products to aid analytical decision making including Standard Operating Procedures (SOPs), and Working Aids. Education
University of Maryland University College: Bachelor of Business Administration Community College of the Air Force: Associate of Science: Intelligence Studies American Management Institute: Comprehensive Project Management Course (2018) Airman Leadership School
Department of Defense:
Joint Intelligence Preparation of the Operational Environment Course Joint Fires and Effects Course
Joint Computer Network Attack Course (Basic)
Geospatial Intelligence Analysis Course
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