Administrative Assistant Customer

Nanette Texidor

*******.*******@*****.***

Phone: 718-***-****

Summary

Experienced Bilingual (English and Spanish) Customer Service Specialist with expertise in managing customer queries, complaints, giving information about products, services, take orders, and process returns.

Hands on experience in helping customers to understand products and answering questions about their reservations, they are sometimes seen as having a role in sales.

Well versed in overseeing all aspects of office administration including processing timecards, accounts receivable, accounts payable, inventory, purchasing supplies.

Excellent in maintaining a high level of professionalism with clients and working to establish a positive rapport with every customers.

Customer Service Representative Qualifications/ Skills:

Customer service

Product knowledge

Market knowledge

Quality focus

Problem solving

Documentation skills

Phone skills

Listening

Resolving conflict

Analyzing information

Multi-tasking

Technical acumen

MS Office (Excel, Word, Outlook), Access, SAP, AS400, Lotus Notes, AccuTerm, iCIMS’s, M3, OnQ.

Bilingual (English/Spanish)

Certifications & training

OSHA 10

Notary Public October 2016 to October 2020

Professional experience

Accounting Clerk

Doubletree Orlando Airport- Creative Financial Staffing, Orlando, FL

November 2019 to January 2020

Assisted with Accounts Payable, posting payments and cash

Communicating with vendors

Inputting invoices

Obtaining W9 from vendors

Ensured correct charging amount by coding invoices

Processed all approved invoices for payment

Ensured proper backup is attached

Compared purchase orders to invoice

Audited invoices for errors, corrected as necessary

Carrier, Orlando FL

Customer service representative

July 2019 - Sep 2019

Maintaining a positive, empathetic and professional attitude toward customers always.

Responding promptly to customer inquiries.

Installation & configuration of a company’s computer hardware operating systems and applications.

Maintenance and monitoring of computer networks and systems.

Logging the queries of customers and employees.

Analysis of call logs in order to discover any underlying issues or trends.

Communicating with customers through various channels.

Installation & configuration of a company’s computer hardware operating systems and applications.

Maintenance and monitoring of computer networks and systems.

Logging the queries of customers and employees.

Analysis of call logs in order to discover any underlying issues or trends.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Tradesmen International, Orlando, FL

Administrative Assistant

February 2012 – November 2017

Processed time in AccuTerm

Responsible for setting up all drug testing and updating spreadsheets

Assisted with all new applicants onboarding processes, making sure all documents were up to date,

maintained an accurate filing system

Processed expense reports for travelers

Ordered office supplies as needed

Invoiced clients on a weekly basis, collections, answered phones, dealt with any HR questions for travelers, reviewed resume & contacted new prospects

Personnel One - Orlando, FL

Administrative Assistant/Customer Service (Contract/Temp roles at multiple client sites)

2004 – 2011

Debited, credited and totaled accounts on computer spreadsheets and database, using specialized accounting software

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes

Received payments and posted amounts paid to customer accounts

Located and monitored overdue accounts, using a variety of automated systems

Arranged for debt repayment or established repayment schedules based on customer financial situation

Completed contact forms, prepared change of address records

Answered multiple phone lines

Prepared expense reports

Updated and maintain various organizational list

Park Square Homes

Front Desk Administrator

03/2019 – 04/2019 (Contract)

Answered inbound calls from customers while ensuring all problems are resolved in a timely manner

Inputted information in an excel spreadsheet while ensuring all data was documented accurately

Resolved customers problems while ensuring questions were accurately resolved

TCS Communications, LLC - Auburndale, FL

Administrative Assistant

2007 – 2008

Oversaw all aspects of office administration including processing timecards, accounts receivable, accounts payable, inventory, purchasing supplies

Administrative of non-exempt application selection, interviewing, scheduling of pre-employment drug testing

New employee briefings regarding there benefit packages

Prepared expense reports

Updated and maintained various organizational list, assisted sub-contractors with job locations

Neth & Son, Inc. – Orlando, FL

Customer Service Rep/Administrative Assistant

2004 – 2005

Posted payments to proper accounts, and invoices

Pulled permits for roofing jobs, requested inspections from county

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Prepared records, maintained files and designed forms.

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