Nicole Marcano Frias

*** ****** **** **** – Unit 2D, East Stroudsburg P.A. 18302

Cell 347-***-**** - adiohr@r.postjobfree.com

Empire State Realty Trust New York N.Y. 10/2016-10/2020

Property Administrative Assistant – Onsite 112 West 34th Street and 501 7th Avenue 7/2018-10/2020

In addition to the below listed TSC duties, helped process purchase orders (created and sent to the vendor/contractor for signature). Tracked and maintained/processed invoices, tenant charges.

Assisted in the preparation of annual budgets utilizing Yardi, assisted the property manager and assistant property manager with office and building staff payroll via ADP software as well as assist the property manager in the monthly Capital Accrual reporting process, quarterly Tenant Commitment reporting, and quarterly Variance Analyses and annual Operating Budgets as they relate to Service Contracts.

Tenant Services Coordinator – Onsite 1400 Broadway 10/2016-7/2018

Greeted tenants and visitors, typed general correspondence, answered telephone calls, maintained calendar, scheduled appointments and handled all tenant related issues. Created tenant access cards.

Responded to tenant and emergency calls and reported these to proper parties in a timely fashion. Worked with online work order program and generated requests and charges accordingly. Prepared spreadsheets and contract documents as requested.

Tracked and maintained all building files, tenant charges, all tenant and vendor contact information, accurate logs and records.

Maintained accurate documentation and files of all contractor and tenant insurance certificates, prior to work commencing. Maintained daily OT log for afterhours/weekend work. Maintained DOB-certified drawings

Coordinated the moving in process, worked closely with building staff to ensure an easy transition, maintained move-ins/move out procedures.

Stellar Management LLC New York, N.Y. 10/2014 – 10/2016

Property Administrator - Onsite 161 6th Avenue, 233 Spring Street

Effectively managed a 16-story, 320,000 sq. ft class C office building & 10-story, 250,000 sq. ft. class B office building, both buildings are undergoing major capital improvements.

Capital Improvements: floor buildout to create 3 additional floors including a penthouse, elevator modernization and installation of new elevators, and tenant buildouts.

Currently handling the needs of 16 tenants including: doctor’s offices, lawyers offices and Warby Parker (2 floors – Corporate Headquarters)

Write up work tickets based on information from tenants and assign building staff accordingly.

Draft memos and/or make phone calls to tenants related to preventative maintenance scheduling. These calls may include inquiries related to rent collection. Filed both electronic and paper

Assist in the performance of all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures

Maintained logs and lists as necessary, maintained preventative maintenance calendars.

Obtained Bids – Snow removal, landscaping, rubbish & maintenance/repairs, etc., worked with vendors and contractors, assisted construction manager with processing of change orders, monthly AIA forms, invoicing, coding and budgeting.

Restaurant Depot (Corporate Office - Buying Dept.) College Point, N.Y. 2/2014-10/2014

Buyers Assistant – Long term temp position

Loeb & Troper LLP (Audit Firm – Business Services Group) New York, N.Y. 2/2013 – 7/2013

Administrative Assistant - Long term temp position

Kyrous Realty Group New York, N.Y. 7/2012 – 1/2013

Residential Administrative Assistant (Coops and Condos) – Long term temp position

Assisted owner and one of the property managers with daily correspondence, phone messages, heavy calendaring via MS Outlook, maintained tenant /vendor general liability and workman’s compensation insurance info on file.

Update all Amendments, Offering Plans and proxies for Cooperative and Condominium properties as needed. Collect financial reports from accountants to distribute, contacted shareholders and unit owners regarding rent arrears. Created and updated spreadsheets for various assignments.

Samson Management LLC Rego Park N.Y. 1/2007 – 5/2012

Executive Assistant to Vice President 11/2011-5/2012

Assisted Vice President with daily correspondence, phone messages, heavy calendaring, and client database via MS Outlook.

Maintained/distributed weekly vacancy report.

Assisted VP with preparing new and renewal commercial leases.

Updated all Amendments and Offering Plans for Cooperative and Condominium properties.

Updated proxy information for Cooperative and Condominium Board Meetings.

Maintainend tenant /vendor general liability and workman’s compensation insurance info on file via MS Access.

Communicated comfortably by phone and in person with all levels of staff from management to colleagues, ordered, maintained and distributed office supplies.

Commercial Administrative Assistant 1/2007 – 11/2011

Assisted two property managers with properties in the tri-state area that consisted of 10 commercial properties.

Processed payroll, maintained/distributed weekly vacancy report, assisted in processing invoices for payment, prepared monthly open invoice list, assigned purchase order numbers to superintendent’s for purchasing and assigning work to contractors.

Assisted in preparing bids for processing, maintained calendars in outlook for myself as well as the 2 managers, prepared correspondence for tenant move in, maintained tenant /vendor insurance, ordered, maintained and distributed office supplies.

Assisted the Director of Management with yearly Window Guard / Lead Paint notices in the RSA website as well as various projects.

SKILLS

Bi-Lingual Spanish, BJ Murray, Procore (Honest Buildings), MRI Workspeed, Yardi, LM-Property Management, MLS System

EDUCATION

2019/2020- Current - BOMI International - RPA (Real Property Administrator)

6/1997 Katharine Gibbs School - EA Certificate

Contact this candidate