Sales Manager

Orlando Matuz

Miami, FL 954-***-**** ******@***.***

summary

Highly accomplished, dynamic General Manager with diverse experience and successful background in highly competitive environments. Expertise in Business Management and Leadership, Operations, Sales, and Training & Development of high-performance individuals and teams including turnaround challenges and rapid growth situations. Accomplished in role modeling servant leadership and delivering world-class customer service. Seasoned staff manager and developer who successfully hires, directs and motivates individuals and top performing cross-functional teams to produce optimum, bottom-line results. Other strengths include:

© General Management/Administration © Sales/New Business Development © Strategic Planning

© Financial Results/ P&L Accountability © Best Practices/Process Improvement © Total Quality Client Service

© Marketing/Growth Initiatives © Staff Training & Development © Business Gap Analysis

© Operations and Asset Management © Vendor Sourcing/Negotiations © Maximizing Revenues

© Cost Controls/Budgets © Talent Management/Team Building © Quality Assurance

Education

Bachelor Degree in Business Intelligence and Analytics Management

DeVry University

Associate in Applied Science Degree in Business Administration

Briarcliffe College, Long Island City, NY

Professional Experience

7-Eleven, Inc. Miami, Fl

n Corporate Store Manager, Sales and Operations 10/2018 – Present

Turnaround an underperformance franchise store to a corporate level store. Emphasis on the business financial growth and profitability through bearing full P&L responsibilities and business analysis expertise. Training and develop personnel of 10 employees to corporate level standards and promote within to the next level of responsibilities. Analyze product assortment and make decision to increase sales and GP margin. Conduct a weekly inventory analysis to minimize shrinks and improve store profitability.

Increase sales by a 10% from 1.1M to a 1.210M from previous year with a total GP of 37%.

Significantly reduce inventory losses throughout the year by applying LP best practices and maintaining a 1-2 % level shrink controls.

Successfully achieve a 90% of customer services satisfaction through coaching, training and develop employees to a high level of customers services standards.

Achieved a top level in customer 7-Reward program within the market, that resulted in an increase customer loyalty and satisfaction.

Obtain a monthly recognition in better store company metrics performances.

FIVE BELOW, INC. Miami, FL 09/2016 – 09/2018

n General Manager, Sales and Operations

Managing and leading the business sales and operations of a $3.1M sales volume retail store. Emphasis on the business financial growth and profitability through role model leadership and management expertise. Experiences in execution of budget sales plans, shrinks controls, cost controls, company objectives and bearing full P&L accountability. Responsibilities include communications, best practices, delivering customer services/satisfaction, hiring, coach, train and develop a culturally diverse staff of 15 employees and including performance accountability. Additional responsibility includes, train and develop others store managers in the loss prevention areas for the entire district of a $23M in sales revenues.

Successfully achieved a $3.1M in sales revenue for the fiscal year of 2017 through financial data analysis and implementing sales and administration strategy, resulting in being recognized as the top store in sale in the district in 2017.

Effectively increase customer services/ satisfaction from 83th percentile to an 90th percentile by conducting root cause analysis from the business reports to implement customer services strategy improvements and best practices.

Efficiently maintain and kept shrink controls on 1.04% final inventory results vs. company target of 1.60% for the fiscal year 2017; throughout detail analysis of inventories movements vs. beginning and ending inventory, loss prevention best practices and an increase in sales to plan of 10% total year results.

Successfully achieved a 18% in comp for the year 2017 vs. the year 2016.

Orlando Matuz 954-***-**** ****@*******.*** Page Two

Professional Experience

SPORT AUTHORITY, INC. Aventura, FL 10/2015 – 07/2016

n Co-Manager, Sales and Operations

Responsible for managing daily sales, operations, customer service, inventory, and revenues of $17M in this high volume, big box retail store. Emphasis on ensuring operational excellence and driving profitability through exemplary leadership and execution of sales plans bearing full P&L accountability. Duties include inventory management/control, customer service/satisfaction, merchandise assortments, visual displays, scheduling, safety, ordering, and cost control. Coach, train, and mentor a culturally diverse staff of 75 including human resource functions.

Consistently receive outstanding reviews from corporate regarding store operations and fiscal performance.

Actively coach, mentor, and counsel staff to reach their fullest potential.

Significantly improved employee morale strengthened employee engagement and reduced employee turnover by 11.5%.

Achieved audit scores above the 90th percentile.

Work with Team Leaders to analyze individual management metrics, identify opportunities for improvement, establish goals and develop tactical plans to execute on a weekly basis. Improved profit and reduced shrink from FY 2015.

Collaborate with District Manager and regional leadership or merchandise, assortment, and marketing needs.

Train, mentor, role model, coach, and instill accountability for teams on Sports Authority Service Competencies, A-Game Selling Techniques, and Leadership Competencies.

Drive a high level of execution and compliance with Sports Authority programs, initiatives and standards related to hiring, onboarding training, performance evaluation, certification, talent management, roles and responsibilities, benefits and HR.

CVS Miami, FL 04/2007 - 01/2015

n Sales and Operations Store Manager

Provided operational leadership and management at various locations for the organization with sales of up to $10M including 24-hour stores. Accountable for strategic planning, forecasting, driving revenues, inventory management, loss prevention initiatives, safety, merchandising, customer service/satisfaction, quality initiatives, execution of company programs and support/promotion of

corporate culture. Coached, mentored and trained a culturally diverse staff of up to 45 including performance reviews and succession planning. Held full P&L accountability.

Recipient of numerous awards during tenure for top district sales achievement, service excellence, top mystery shop scores, profitability, and lowest shrink. Exceeded company objective with a 7% in total results on company metrics.

Part of the team to open multiple new store locations for the company.

Chosen to participate in specialty events for the organization and worked on several special process improvement projects.

Mentored, inspired, developed, and promoted several Assistant Managers and Team Leaders to higher positions.

Increased profit by 10% through restructuring store operations in areas including workflow, customer experience, inventory control, and business strategic planning.

Maintained one of the best employee retention rates in the company with a very capable cross-trained team and deep bench.

Served as a mentor to other store managers within the District.

Consistently met and/or exceeded expectations in all KPI areas including sales, conversion, cost control, budgets, payroll, loyalty cards and units per transaction (UPT).

Awards

FIVE BELLOW - (continued)

2017: Founders Club Winner – Top 50 Best Store Performances.

CVS - (continued)

Awards

2014: $1.5M Growth and Profit Award Achievement.

2012: $2.6M Growth and Profit Award Achievement.

2011: $1.5M Growth and Profit Award Achievement.

2011: Excellent Store Award Achievement.

2010: $1M Growth and Profit Award Achievement.

2010: Highest Customer Services Award Achievement.

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