Manager Office

HUNTER RAE LAW

***********@*******.*** – 208-***-****

Summary

I am a dedicated employee who excels in employee education/training and time management while offering professional and courteous customer service. From my professional, educational, and personal experiences I have developed an enthusiastic and disciplined work ethic. I possess the ability to work under pressure and rapidly adapt to changing work conditions while incorporating innovative solutions. I excel in both individual and team-driven environments. With that in mind, I am confident that my eagerness to learn and genuine character will prove to be an asset to any company. Skills

Verbal/Speaking Training On-phone Windows/iOS

Time Management Personnel Management Sales/Leasing Accounting Writing Client Relations Troubleshooting SEO

Experience

Customer Accounts Support Specialist

Sallie Mae Bank

Sept 2018 - Current

• Handle high volume inbound and outbound calls – with exceptional customer satisfaction rates

• Mentoring and training new hires on best practice for phone support

• Supporting and troubleshooting customers’ account and technical issues

• Managing and resolving support tickets in a timely fashion

• Instructing customers and walking them through beginning new CD and SmartyPig accounts Customer Service Representative Level II: Scheduler Swift Transportation

Apr 2018 – Sept 2018

• Responsible for maintaining and building upon the relationships for many various accounts

• Scheduled and tracked over 200 appointments weekly using AS400 and CrossDocks logistics tool

• Booked freight for multiple various national accounts

• Managed customer and vendor disputes over phone and via email

• Reported directly to executive leadership

Property Manager / Building Manager / Office Administrator Flying Colors Group: American Executive Office Suites & Easy Wash Apr 2015 – Apr 2018

• Overseeing and managing personnel, IT, security, client relations, public relations, contractors, and supplies

• Hiring, scheduling, and training employees and contractors to improve the property and business as a whole

• Supporting and troubleshooting email, installs, general computer issues for leasing clients

• Handled all secretarial and office manager duties for occupants

• Stood-up an entire laundromat from the ground and additionally managed 20+ properties

• Creating/maintaining the environment with proper lighting, signage, and disability access

• Resolving complaints, problems, requests from customers effectively and efficiently

• Drafting/updating emergency plans and evacuation procedures as well as managing fire prevention and other safety systems

• All content creation, SEO using Google AdWords and Google Tag Manager, and other forms of analytical marketing to ensure leasing goals were met

• Responsible for sales and leasing as well as invoicing, collections, and other accounting functions

• Maintained 91% or better occupancy in the suites

• Reported directly to C-level executives

Office Administrator

Utah Real Estate School, TLG

Aug 2013 – Apr 2015

• Sole point of contact for students and business contacts

• Acted as Superintendent of online school

• Supported/troubleshot issues with software and hardware installs, provided basic tech support, and trained on best practice with online courses on PC and Mac

• Created schooling materials, audited courses, approve enrollees, and administer graduations

• Revamped/updated all processes from top to bottom utilizing Office 365 and Google based products for enrollment and finance

• Managed invoicing, scholarships, auditing, and general accounting Sales Associate / Key Holder

Charlotte Russe

Mar 2012 – Mar 2014

• Promoted to Key Holder within a year of dedicated work

• Deliver a high level of customer/store support to increase satisfaction and retention

• Provide fast processing of returns, exchanges, service requests, and defective products

• Managed and administered tasks to Employees

• Corresponded with corporate on daily performance

• Submitted payroll, calculated safe totals, and exchanged bills for cashiers

• Responsible for opening and closing the store

Education

Salt Lake Community College

General Studies/Psychology

West Lake High School

Honors Diploma

Volunteerism

Animal Support

Humane Society of Utah

Jul 2014 – Present

• Relieve employment duties from current employees as needed

• Helped employees find a home for the animals

• Assisted with relocating the animals to new cages Canvassing / Outreach

The Mike Weinholtz for Governor Campaign

Oct 2016

• Door to door canvassing to unregistered voters

• Getting out the vote

• Let folks know where to cast their vote

Utah Open Employee Support

PGA of America

Aug 2016

• Course Direction

• Quiet Signs

• Spotter

Summer Games 2016 Volunteer

Special Olympics Utah

Jun 2016

• Assisted employees

• Clean up

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