Nicole Urbanavage, SPHR, SHRM-SCP

Tulsa, OK • 918-***-**** • adioee@r.postjobfree.com • www.linkedin.com/in/NicoleUrbanavage

Employee-centric, experienced, and approachable Human Resources professional who builds high-performing teams, promotes improved methods, and implements time-saving procedures and process improvements. Expertise includes recruiting and talent acquisition, employee relations, HRIS and payroll, training and development, building HR departments and teams from the ground up, benefits and compensation administration, and advising management teams on a variety of complex employee situations.

Education & Certifications

Bachelor’s Degree – Oral Roberts University, Tulsa, OK

oOrganizational/Interpersonal Communications & Human Resources

PHR/SPHR - 2006 to Present

SHRM-SCP - 2015 to Present

Civil Treatment for Leaders - 2014

Personality Assessment Systems - Everything Disc (2013 - Present), PDP (2008)

Areas of Expertise

Positive, diplomatic communicator and passionate employee liaison between all levels of employee groups with proven ability to strengthen organizational culture and improve employee engagement

Knowledgeable advisor and business partner with demonstrated HR Leadership experience in the following areas:

o15 years Talent Acquisition experience includes full-cycle sourcing and recruiting, hiring, and onboarding processes using an ATS (Applicant Tracking System) with an aptitude to strategically assess a candidate’s fit with the business needs, culture, and career path

o15 years Employee Relations experience includes employee complaints, investigations, progressive discipline, and advisor to leadership teams

o15 years Organizational Development experience includes strategic improvements, employee engagement, leadership training, organizational restructuring, and succession planning

o15+ years Benefit Administration experience with both fully funded and self-funded plans, as well as implementing and managing cost effective wellness plans

o10 years of Payroll Administration and support experience

o5 years Management experience building and managing effective HR teams as an ethical, adaptable, and team-oriented leader

oResourceful HR business partner with experience in building salary mapping and compensation tools to create and maintain fair and consistent compensation practices

Fluid, interactive, and results-oriented trainer and development facilitator with certifications in programs such as “Civil Treatment for Leaders” and “Everything Disc”

Professional Experience

TokenEx, Inc. Tulsa, OK 2019 – 2020

Human Resources Manager (1 Office Location)

As the company’s first HR professional, I supported 50 employees in 2 different office locations. I served as an advisor to management on all HR related issues. I provided human resources management support in the areas of employee relations, recruiting/talent acquisition, HRIS and payroll support, and benefits and compensation. Reason for leaving: Organizational restructuring due to COVID-19

Collaborated with our management team to create and implement new methods, policies, practices, compliance standards, and other initiatives that impacted the company in a positive way

Partnered with our leadership team to appropriately handle employee concerns, disciplinary situations, and other employee relations issues

Partnered with our leadership team to identify and hire “right fit talent” during a crucial growth phase

Performed HRIS development tasks to fully utilize Paycom’s software modules, including the complete setup and integration of Paycom’s ATS and TokenEx’s career site

Successfully negotiated and administered fully funded company benefit plans, managed the annual open enrollment process, and made strategic improvements to the company benefits package

KSQ Design Tulsa, OK 2016 - 2018

Human Resources Manager (7 Office Locations)

As the company’s first HR professional and a member of the senior leadership team, I supported 130 employees in 7 locations nationwide and served as an advisor to management on all HR related issues. I provided human resources management support including employee relations, recruiting/talent acquisition, payroll administration, HRIS, benefits and compensation, and training. Reason for leaving: Laid off due to significant financial challenges and lack of work.

●Collaborated with the management team to implement new methods, policies, practices, compliance standards, and other initiatives that yielded positive improvements to the firm

●Partnered with the leadership team to appropriately handle employee concerns, disciplinary situations, and other employee relations issues

●Led employee engagement initiatives such as employee surveys, an End to End Mapping Process, and company-wide training using “Everything DiSC” (personality assessment and workshop) to improve communication, employee satisfaction, and firm profitability

●Created a salary mapping and compensation tool as a guide for future salary related decisions

●Successfully negotiated and administered fully funded company benefit plans, managed the annual open enrollment process, and made strategic improvements to the company benefits package

Trinity Industries Tulsa, OK 2014 - 2015

Human Resources Manager (1 Office Location)

As a member of the senior leadership team, I supported 200+ employees and managed a team of 3 HR professionals. I provided expedient human resources management support including employee relations (investigations, conflict resolution, and disciplinary actions), recruiting and talent acquisition, benefits and compensation, leadership training, and management coaching. Reason for leaving: Laid off due to significant financial challenges

●30% reduction of safety risk through a collaborative effort with management involving quarterly safety audits, managing existing issues and an incentive program, and enforcing safety rules and procedures as company’s top priority

●Championed open communication, resolved conflicts, supported employee development, and fostered leadership development by participating in focus groups and facilitating vital communications between employees and managers

●Improved communication and management engagement, obtained valuable feedback, and cultivated teamwork by implementing pivotal monthly meetings with entire management team and daily meetings with HR team

●Interactively facilitated the corporate training program, “Civil Treatment for Leaders”, to entire management team

Oseco Broken Arrow, OK 2011 - 2013

Human Resources Manager (1 Office Location)

As a member of the senior leadership team, I supported 75 employees and served as an advisor to management on all HR related issues. I provided human resources management support including employee relations, recruiting/talent acquisition, HRIS, payroll administration, benefits and compensation, and training. Reason for leaving: Left on positive terms to care for ill family member.

●Increased productivity 50% by assisting in the creation of a personalized onboarding process for a struggling department

●Facilitated interactive companywide training on “Everything DiSC”

●As part of the senior leadership team, actively participated in the annual staff evaluation and compensation process

●Developed succession plans for top performing employees and successfully managed performance review process to provide valuable, honest feedback to employees

●Strengthened company culture by administering employee surveys and recognition and reward programs

Nelson AutoGroup Tulsa, OK 2011

Human Resources Director (10 Office Locations)

As a member of the senior management team, I supported 200+ employees and provided practical human resources management including benefits and compensation, employee relations (investigations, conflict resolution, and disciplinary actions), talent acquisition, leadership training, and management coaching. Reason for leaving: Laid off due to significant financial challenges.

●Created the Human Resources department from the ground up by building solid relationships with the employees and management team, obtaining management buy-in, and offering practical HR solutions to existing business concerns

●Implemented improvements to vital business processes such as benefits management, talent acquisition, onboarding, progressive discipline, and employee relations

Zeeco, Inc Broken Arrow, OK 2006 - 2011

Human Resources Manager (2 Office Locations)

As a member of the senior leadership team, I supported 400 employees and managed a team of 3 individuals. I served as an advisor to management on all HR related issues and provided human resources management support in the areas of employee relations, recruiting/talent acquisition, payroll/HRIS, benefits and compensation, and training. Reason for leaving: Resigned for better opportunity.

●Created a successful HR department from the ground up by utilizing strong relationship building skills and expertise in several areas of human resources that resulted in management buy-in and employee engagement while maintaining their unique company culture

●Formulated a structured salary mapping and compensation plan for each position

●10% reduction in medical premiums by efficiently developing, implementing, and managing an employee wellness program to include an onsite company medical clinic, follow up counselling, and yearly onsite PHA (Personal Health Assessment) testing for employees and spouses

●20% reduction in risk of injury and company liability, improved employee morale, and resolved internal conflicts by creating and implementing a company-wide drug and alcohol policy that included randomized testing

●Educated management on progressive disciplinary procedures and led activities such as disciplinary actions, finalizing related documentation, and terminations

●Cultivated open communication, resolved conflicts, encouraged professional growth, and aided in leadership development by confidentially coaching and empowering staff in complex employee situations

●Successfully negotiated and administered self-funded company benefit plans, managed the annual open enrollment process, and made strategic improvements to the company benefits package

Additional Work Experience

Tactical Electronics (Part time) Broken Arrow, Ok 2013 – 2014

Technical Skills

Microsoft Office Suite (Outlook, SharePoint, Adobe, Word, Excel, and PowerPoint)

Paycom

Paychex

PeopleSoft HR

Millennium

ADP

Kronos

Ajera

Citrix

Community Service & Memberships

Parent Child Center of Tulsa Tulsa, OK June 2019 - Present

HR Advisory Board Member

PCCT is a local non-profit agency that provides state of the art child abuse prevention programming to the Tulsa community through its various programs and services.

●Attends monthly meetings with the agency and other board members to advise and counsel them on current HR initiatives, employee situations, new projects, and other related efforts.

● Participates in outreach and other agency activities

SHRM Member Tulsa, OK 2006 – Present

TAHRA Member Tulsa, OK 2006 – Present

Tulsa HRC (HR and Compliance) Tulsa, OK 2016 – Present

OKWIT Member (Ok Women in Tech) Tulsa, OK 2019 – Present

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