SHANDRA TURNER

408-***-****

adiobi@r.postjobfree.com

OBJECTIVE

Enthusiastically pursuing a long-term opportunity with an Agile and Progressive organization who is seeking an exceptional innovative leadership consultant with skills in servant leadership, team management and team development!

EDUCATION

Master of Science in Leadership

Grand Canyon University, Phoenix AZ

Bachelor of Science – Business Management / Social and Human Services

University of Phoenix, Phoenix AZ

SUMMARY OF SKILLS

Specializing in leadership training, building high performing teams, team development and performance improvement. Experienced in fostering learning goals and objective evaluation. Proficient in presentation skills, problem resolution and quick decision making. Proven track record in team motivation, team communication, with an innovative leadership approach. Additional skills include, downtown luxury high-rise, new construction, lease-ups, short term rentals, start-up environments, acquisitions, community stabilization and high client profile management. Polished, diverse and articulate with the ability to work with entry to executive level candidates/clients. Superior internal and external customer service and vendor relations skills. Excellent sense of urgency with exceptional attention to detail. Proficient with all Microsoft applications (Word, Excel, PowerPoint, Outlook), Slack, Zoom, Applicant Pro, Yardi, Entrata, OpsTechnology, OneSite, Netsuite, Lead2Lease, and JTurner. Able to ensure implementation and execution of organization’s culture, mission and values. Knowledge of developing and managing individual site action plans including resident retention, below market rate components, rent control, leasing sales goals, asset quality, budgeting, capital improvements, asset management, project management, lease negotiations and financial goals.

PROFESSIONAL EXPERIENCE

March 2020- Current: Daydream Apartments

Regional General Manager – LA/Austin/Seattle

Responsible for the day to day operations of 7 market rate communities in 3 states, consisting of 2 luxury-high rise buildings, and four mid-rise assets.

Oversee 3 direct reports and 40 indirect reports in a servant leadership management style.

Involved 3 acquisitional takeovers which consisted of recruiting/on-boarding new teams, transition of all building contracts, previous property management company downloads and a complete rebranding of all assets.

Handled all escalated delinquency, retention and COVID related resident concerns with delicateness and consistency.

Created, updated and rolled out operational SOP’s, Quarterly bonus incentives and reputation management initiatives.

Assisted in the integration, roll out and training of entire Yieldstar platform for all 6 assets with a tight 30 day timeline

Spearheaded weekly operation calls to discuss prior week performance, pricing changes and asset management strategies.

Work closely with Executive team on future strategic goals to move the company forward.

March 2018- March 2020

Regional Director – Market/Luxury Division

Responsible for the day to day operations of 6 Market Rate communities in 3 states, consisting of New-Construction, Same-Store, 55+, Historical new construction and Commercial Retail.

Regularly attended Construction, architect and development meetings on all new construction assets in my portfolio

Exceeded leasing absorption schedule by 3 months in two regions simultaneously.

Oversaw the leadership of 6 direct reports and 23 indirect reports.

Secured a multi-million dollar 45- unit STR master lease for 2 assets which assisted in closing construction loan gap.

Involved in development planning, marketing strategies, construction oversight and FF&E procurement.

Handled escalated resident/client concerns urgently, professionally aligned with company policies and procedures.

Involved with weekly pricing changes and asset management strategies in collaboration with Asset Management, Marketing Dept., and Revenue Manager.

Responsible for developing new client relationships, liaisons, and special project management.

Worked closely with Executive team on future strategic goals to move the company forward.

Responsible for building a new luxury team by creating job descriptions, submitting job requisitions, screening, onboarding and providing training.

Assisted with updating and structuring Property Management operation manual for company.

Part of the STARS committee creating fun and innovative ways to reduce employee turnover.

June 2017- March 2018: Greystar

Luxury Multi-Site Sr. Community Manager Potrero Launch Apartments and Arc Light Apartments (194 units and 96 units respectively), San Francisco CA

Responsible for the day to day operations of luxury 250 plus units including commercial retail in bustling San Francisco.

Accountable for providing support and accounting for 6 retail clients.

Monitor community reputation through Company KPI system and reputation management tools.

Foster sense of community with residents while quickly addressing concerns and ensuring their utmost satisfaction.

Oversight of vendor relations and timely invoice processing through OPS Technology.

March 2017 – June 2017 Greystar

Sr. Community Manager – Pak Kiely (948 units), San Jose, CA

Responsible for the day to day operations of 948 units 4 direct reports and 25 direct reports.

Train and foster growth within a large team by demonstrating innovative leadership and positive reinforcement.

Supervise and coach Leasing Manager on leasing and marketing goals for the community.

Establish long-term quality relationships with vendors and clients by addressing their concerns and ensuring their utmost satisfaction.

Oversight of 20-million-dollar interior unit renovation scope and unit type changes.

2016 –2017: Irvine Company

General Manager – River View (1,308 units) and retail component), San Jose, CA

Responsible for the day to day operations and stabilization of 5 buildings of new construction.

Oversite of 1308 units 20,000 sq. ft. of retail – 3 direct reports and 29 indirect reports.

Provide 1:1 coaching and team alignment around organizational goals and KPI’s.

Work weekly with Revenue Management on ways to meet and exceed community occupancy and availability goals.

Work with Community Managers on capital improvements with close detail to vendor relations.

Handle escalated resident concerns professionally and timely with special attention on how it would impact community reputation.

Oversee monthly financial reviews and report on variances and areas of financial opportunities.

Oversee renewal process and manage expiration caps to align with leasing seasonality.

March 2016 – August 2016: undergoing sale of community Greystar

Community Manager – Bella Vista (634 units), Santa Clara, CA

June 2014 – March 2016: Lyon Communities

Property Director – Stoneridge Apartments (520 units), Pleasanton, CA

Responsible for the day to day operations of 520 units and 12 employees.

Train and foster growth within a large team by demonstrating innovative leadership and positive reinforcement.

Supervise and coach Leasing Director on leasing and marketing goals for the community.

Engage dynamic leadership talents to employees and facilitate training to newly hired employees to develop their competencies and achieve their maximum level of potential.

Establish long-term quality relationships with vendors and clients by addressing their concerns and ensuring their utmost satisfaction.

Oversight of interior unit renovation scope consisting of $1.2 million in upgrades for 54 units

Oversaw the budgeted monthly rental income of over 13 million annually while maintaining delinquency of less than .05%

2013-2014: Sequoia Equities

Multi-Site Community Manager – Plum Tree Apartments/Regency Plaza Apartments (212 units), Martinez, CA

Responsible for the day to day operations of 200 plus units and 6 employees.

Managed the day-to-day operations of two fee managed communities, consisting of partial and fully renovated interiors.

Closely managed revenue management software (Yieldstar).

Engage dynamic leadership talents to employees and facilitate training to newly hired employees to develop their competencies and achieve their maximum level of potential.

Establish long-term quality relationships with vendors and clients by addressing their concerns and ensuring their utmost satisfaction.

Spearheaded capital and major projects by making recommendations, obtaining bids, and project oversight.

2009-2013: Legacy Partners Residential, Inc.

Business Manager – Legacy at Pratt Park Apartments (248 units), Seattle, WA

Luxury Mid-Rise mixed use with 12,000 sq. ft. of Retail and Live work lofts.

Lease Up with a 20% BMR (Below Market Rate) component.

Business Manager – Arcadia Luxury Townhomes (309 units), Federal Way, WA

Oversaw 6 Million Dollar interior renovation.

Involved in name change and rebrand with 100% forced turnover.

Marketing Director – Fairways Luxury Apartment Homes (546 units), Tacoma, WA

Involved name change and rebrand

2007-2009: FPI Management, Inc.

Leasing Manager – Reserve Apartment Homes (401 units), Federal Way, WA

Leasing Manager – Cascade Ridge Apartment Homes (545 units), Federal Way, WA

PROFESSIONAL REFERENCES

Debbie Deutsch 808-***-**** Prometheus Real Estate Group, Portfolio Manager

Jeri Leisure 425-***-**** Weidner Communities, National Recruiter

Jennifer Harrington 510-***-**** Care Experienced Leader, Kaiser Permanente

Sumer Bradley 503-***-**** Alliance Residential, VP of Operations (Northwest Region)

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