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Engineer Front Office

Location:
Cairo, Egypt
Salary:
4,000
Posted:
December 15, 2020

Contact this candidate

Resume:

Name: SHADY AHMED YASSIN

Nationality: Egyptian

Date of Birth: 16/2/1988

Marital Status: Single

Languages: English, Arabic

Email: adio00@r.postjobfree.com

Phone No.: +2-010********

LINKEDIN Account: www.linkedin.com/in/shady-yassin-8903a4ab/ Summary

A Professional Managed Service with 10 years extensive experience at highly reputable firms, now looking to utilize this expertise in Telecom & IT fields . Courses:

• Linux (RHCSA) RHEL7.2 (Redhat)

• Good Knowledge about (AWS) Solutions Architect (Amazon)

• Good Knowledge about (Kubernets) Container Technology.

• Over view about (DevOps) Roadmap.

• Over view about Agile (Scrum, Kanban)

• (CCNA) & (CCNP) Routing and Switching. (Cisco)

• Good Knowledge about Radio (GSM),(UMTS),(LTE) and (5G) Mobile Systems .

• Good Knowledge about (PDH),(SDH),(OTN) and (DWDM) .

• Over view about Windows server 2008 (MCITP) (Microsoft) Work Experience

Previous Job :[9-2019 : 9-2020] Position Title: Site Management Senior Controller .

Company Name: Nokia

Responsibilities:

• Third Part Auditing on Transmission Multi-Vendor& Assurance Support Activities

(Ericsson, NEC), developing and creating new ideas with plans and scheduling it according to Standards to manage equipment's and materials of the projects in the best way with maximum benefits.

• Perform routine (Pro-activity and after-activity) Audits to highlight key performance for TX-Nodes.

• communicate clearly in project team and management environments

• Audit and monitoring the accuracy of the TX-Network.

• Fault and Management Escalation.

• Performance quality management programs implemented in Orange daily routines.

• Support technical transmission problems and outage.

• Focused on Quality Service Delivery.

• Analysis report with fault and changes happening in executing the actions. Previous Job :[1-2019 : 9-2019] Position Title: Consultant Access Transmission Support .

Company Name: Orange Egypt

Responsibilities:

• Access TX support for Ericsson and NEC MW nodes ( Operation - Creation Activities BFD)

• Reporting ( license - performance - degraded service - DCN )

• VOLTE & 3G IP RAN Transport planning, integration, optimization & troubleshooting

• End to end VLAN configuration through Microwave links to support 3G Ethernet packet data for Node B to RNC.

• Collect, monitor performance report of whole network belongs to (Ericsson & NEC) Transmission & improve the performance of the 3G Ethernet packet traffic for RNC/MPLS Router & TDM traffic (access layers by constant design optimization actions through quality enhancement projects.

Previous Job:[9-2018:1-2019] Position Title: Project Coordinator Company Name: Ericsson Egypt

Responsibilities:

• Detecting and responding to Rollout deployment at Orange project (LDN – LOS – Upgrades – New sites activities)

Previous Job:[3-2018:9-2019] Position Title: Project Coordinator Company Name: Ericsson Egypt

Responsibilities:

• Detecting and responding to Rollout deployment at Etisalat project (XPIC – Eband

– Complementary activities)

Previous Job: [3-2013: 3-2018] Position Title: TX OAM Senior Engineer Company Name: Ericsson Egypt

Responsibilities:

• Detecting and responding to all live events and alarms in any of TX Vodafone nodes.

Ericsson nodes:

Backhaul BEP(Tellabs 8660, Tellabs 8630, ADM6340, ADM 6350, DXX) MW Access (MINI-LINK, TN(2P,6P,20P,PT),SAU IP) using SOEM

Huawei nodes:

(PTN,ATN,RTN,OSN) using U2000.

SIAE nodes:

(ALFO, ElC+ 2E, Modular) using Go global.

Alcatel nodes:

(ADM, USY) using Go global.

• Finding diagnosing and troubleshooting (TCU & IP RAN & LTE Sites) using OSS& AMOS.

• Handling customer complains related to coverage.

• Handling performance issues like CFR,AFR,DCLR, RRC success rate, RAB Failure, HS drop related to transmission problem.

• Following up on FM and B.O NOC teams on outages and down sites VIA BMC Remedy T.T& Mails.

• Handling link requests (LR) Telecom Egypt outages and activities.

• Trace and Fix TRM routes for any facing problem with Fixed Account of customers and also detect the root for cause it.

• Monitoring all (TN Rel 4 & 5 & BEP nodes ) transmission Network.

• Redefine CCT sites on BEP if corrupted.

• Trace cross connection and create it if needed and finding it on IPT .

• Following up on FM on outages and down sites VIA BMC Remedy T.T

• Responsible for sending out notification SMS’s for major outages and down sites.

• Resetting hanging AMM, RAUs & MMUs.

• Switching traffic to protection links in case link is 1+1 and there is a problem in the active link.

• Identifying RAU & MMU type to recommend spare parts for FM in case of any faulty parts.

• Software release alignment.

• Increasing transmitted power if needed.

• Microwave and Ethernet configuration and trouble shooting.

• Managing new nodes on SEOM and IPTNMS.

• Responsible for daily and Weekly health checks

• Responsible for generating daily operational reports.

• All lead times (response, handling & escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time to Repair).

• Master all Performance KPIs affecting and measuring site performance.

• Direct any RNC/BSC/major TX node problem to TX & Access Support teams.

• Ensure adherence to standard technical procedures while handling network activities, problems & faults.

Previous Job :[6-2012:2-2013] Position Title: NFM Transmission Engineer Company Name: Ericsson Egypt (Vodafone Project)

Responsibilities:

• Testing and troubleshooting of MINILINK & TN links within the specified time frame in order to keep the SLA and minimize the site outage time as possible.

• Performing the re-routing tasks for sites with LOS problems by installing and commissioning new links and making the new cross connections according to the new plan.

• Rectifying the DCN management problems for all sites which are not monitored to be monitored by SOEM to facilitate the TX operations and maintenance done by the BO

• Transmission O&M, 24-hour emergency call.

• Supervise Installation & Commissioning of Ericsson Transmission.

• Microwave Ericsson TN installation, commissioning RAU Swap Project.

• Interface with the customer and subcontractor to achieve all tasks within SLA.

• Analysing network outage and availability.

• Auditing for preventive maintenance and routine activities such as, health check etc. on regular basis.

• Support other teams within the organization e.g. Front Office, back office and Vendors.

Previous Job :[1-2012:6-2012] Position Title: Dispatcher FO BSS Company Name: Ericsson Egypt (Etisalat NOC Project) Responsibilities:

• Detecting and responding to all events and alarms in any of access switching nodes (BSCs &RNCs) and Sites using OSS.

• Finding diagnosing and troubleshooting sites (2G & 3G) & Nodes (BSCs & RNCs) problems.

• Handling customer complains related to coverage or switching network problems and handling regular daily radio quality reports.

• Coordinate troubleshooting efforts with other teams like, Transmission, NFM, Core, Performance, IP backbone.

Previous Job :[7-2011 : 1-2012] Position Title: WFM Audit Engineer Company Name: Ericsson Egypt (Etisalat NOC project) Responsibilities:

• Handling all WO/TT opened on Ericsson FM Team with all FM Duty from dispatched time until to be closed before violate agreed SLA.

• Preparing & extracting daily reports for Ericsson FM Team.

• Ericsson warehouse (product spare parts & faulty) & auditing on FM duties daily to avoid violation agreed SLA with Etisalat Customer. Previous Job :[3-2011 : 7-2011] Position Title: Site Engineer Company Name: CITEX (Vodafone Project)

• Working on 2G & 3G RBS 2000 & 3000 Family of Ericsson Previous Job :[1-2011 : 3-2011] Position Title: RF Drive Test Engineer Company Name: MAG-Consulting (Etisalat Project)

• RF Drive Test Alcatel-Lucent Red Sea Project (2G GSM / DCS & 3G UMTS / R99) Previous Job : [9-2010 : 1-2011] Position Title: 2nd line Technical Support Company Name: Link Dot Net

• Responsible for T-Shooting on MRTG of ADSL physical and connection problems

Such as Line down, Line unstable, voice problem, No browsing, Authentication WLAN problems

• Responsible for Handling all T.T on CRM System Leased Lines & ADSL and

• T-Shooting on it in order to recovered the service to the customers. Education:

• University: 2010 Modern ACADEMY for ENGINEERING & TECHNOLOGY

• Communication & Electronic Department

Grade: Excellent with honor grade



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