Trainer

CHRISTOPHER SHAW

**** ******** ***** *********, ** · 803-***-****

******************@*****.***

Lead, Manage, and Enable my peers, direct reports and company to exceed the expectations set forth. Our accomplishments will be recognized and celebrated together. EXPERIENCE

JANUARY 24TH 2020 – CURRENT

TRAINER II – MORTGAGE LENDING, NAVY FEDERAL CREDIT UNION To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitators guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures t o determine, feasible and more effective training solutions. Function as subject matter expert or lead on projects regarding/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/ or weekends. Provide support to branch to meet the business need. Work under minimal supervisors; may lead projects.

JUNE 7TH 2018 – CURRENT

SR. TRAINER, VERIZON

Explore and facilitate needs to learn and experience to be even better. Utilize programs and learning approaches that align with business needs and be highly effective and in tune with the culture. Deliver learning solutions that are engaging, fun and capabilities needed to enable our people to create for the future. Delivering and evaluating knowledge, skills and behavior training. Facilitating programs across our broad learning and training curriculum including network, technical, soft skills, leadership, and safety. Resourcing learning initiatives with internal and external training experts. Managing vendor and contractor relationships. Evaluating or monitoring program effectiveness and continuously improving our solutions. Working across Learning and Development functions to support design, delivery and project site builds. Influencing others inside and outside department and function. Facilitating technical programs to facilitators, incumbent employees and new hires. Working collaboratively with Learning and Development’s design and development teams on course curriculum. Building and delivering learning programs to increase engagement and retention while reducing lecture, and infusing more experiential and problem solving learning skills to positively impact the business. Requiring minimal management direction and leading all milestone SME and manager reviews. Setting schedules, managing delivery sources, and communicating progress and issues. Receiving broad guidance and is accountable for entire safety area and overall program results. 2

JULY 10TH 2017 – JUNE 7TH 2018

TRAINER II, FISERV.

Conduct new hire and skill enhancement training, including product, systems and interaction skills for telephone service specialists, in the classroom and on-the-job, and provide coaching in both group and individual sessions. Assist with design and development of training materials, including proof reading, testing of processes, research, screen capture/recording, writing instructions, or other tasks. Recommend process improvements, curriculum enhancements or new procedures. Build beneficial relationships with Supervisors, Managers, Team Leaders, Instructional Designers, and Project Managers. Act as a learning and development consultant, keeping up to date with processes and procedures and alerting the Development team of needed changes to training materials. Maintain a growing knowledge of the business, products and training programs. Initiative to develop training skills via books, articles, courses and practice. Interface with peers in the Recruiting and Operations groups. OCTOBER 17TH 2011 – JULY 5TH 2017

TRAINER – FACILITATION & DEVELOPMENT, SCANA CORP.

Create a learning environment that replicates the job environment while motivating learners to acquire new skills. Lead group activities; facilitate discussions using adult learning theories, and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, lectures and webinars. Ability to independently develop performance solutions based on knowledge of learning methodologies, adult learning theories and needs assessments. Design and development learning materials for the New User Training Program.

AUGUST 6TH 2006 – OCTOBER 14TH 2010

OPERATIONS SUPERVISOR, JCPENNEY.

Create an outstanding customer experience by supervising and engaging teams who support the store through operational processes and merchandise replenishment. Coach teams with providing ongoing feedback, analyze the workload demands and drive team productivity, lead pricing and signing execution throughout the store, ensure all associates are trained on processes, partner with leaders in the store to ensure that our Sales Associates are scheduled appropriately, identify available talent and route them to hiring managers, conduct new hire training and facilitation, oversee all merchandise that needs to go back to venders, and ensure all stockroom are maintained to provide a safe environment for all employees.