Derek Dearaway

Senior Microsoft Exchange Engineer

816-***-**** adinxm@r.postjobfree.com

Professional Summary

** ***** ** ********** ** Engineering

* ***** ** ********** ********* Environments

NETWORK

ENGINEER

OFFICE 365

ACTIVE DIRECTORY

MICROSOFT SYSTEMS

ENTERPRISE SOLUTIONS

MESSAGING SYSTEMS

CLOUD SECURITY

VIRTUAL-IZATION

A dedicated and experienced messaging systems professional with a focus on Microsoft Enterprise such as Microsoft Exchange Server and Office 365. Highly skilled in Azure ADConnect, Active Directory, PowerShell and Virtualization.

Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.

Update the Active Directory Schema on Windows Server 2008 for updating the Exchange server CUs.

Experience with Active Directory (including Federated Services, and Enterprise Group Policy Management), Microsoft Identity Management platforms.

Expertise in Active Directory design & support (GPO s, AD Schema, OUs, LDAP, Sites, Replication).

Expertise in creating Exception Group policies for Windows Server in Active Directory.

Understanding of Active Directory attributes, LDAP queries, and PowerShell scripting to modify Active Directory attributes, Group Policy Analysis, GPO Configuration Trouble shot issues related to Forefront Identity Manager

Experience with administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.

Experience in configuring Windows Server 2003, 2008, 2012 Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.

Experience working on a cross-functional teams on the installation, configuration of Windows and Exchange and Lync servers.

Designed, configured, implemented and maintained an enterprise messaging environment including Office 365, Exchange 2013and Lync.

Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messaging.

Complete experience in ITIL process/Incident Management.

Deployed and implemented the different roles in the Microsoft Exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.

Create and augment PowerShell, Batch and VBS Scripts for efficiency and streamline-ability regardless of manufacturer and vendor implementation.

Microsoft SQL Server administration including tuning, transaction log selection, backup and recovery.

Experience configuring and deploying messaging server infrastructures in a highly available scenario via clustering, DAG, load balancing, pools, and pool pairing.

Scripting knowledge (PowerShell, etc.) for administration, operations, configuration, and reporting.

Technical Skills Summary

Exchange Technologies

Exchange 2010, Exchange 2013, Exchange 2016, Exchange Online/Office 365

PowerShell, Active Directory, Identity Management, SQL

Continuous Cluster Replication (CCR), Standby Cluster Replication (SCR), Local Copy Replication (LCR), Hub Transport Server, Exchange management console (EMC), Outlook Web App (OWA)

Database Availability Group (DAG) DAC Mode, CAS Array, Hub Transport Server, Exchange management console (EMC), Outlook Web App (OWA

Transport pipeline, Managed Availability, Exchange Admin Center (EAC), Outlook Web App (OWA)/Outlook On the Web (OOTW) for 2016

Office 365 Cloud Technologies

Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync/ Azure AD Connect

Lync/Skype-for-Business

Lync 2010, Lync 2013, Lync Online/Office 365/Skype-for-Business 2015

SQL Clustering, A/V Server, Monitor Server, Archive Server, Registrar’s, Backup Registrar’s

Citrix Technologies

XenApp 4.x, 5.x, 6.x/Publish hosted Application & Streaming Applications/Publish URLs, server desktops/ XenDesktop/ XenServer/XenCenter & contents, Configured Zones/worker groups/web interface/Citrix receiver/Citrix server policies/pass through authentication/citrix management console/citrix license management console/printer setup/ SCVMM/Contact Center environments - authentication

Misc Technical

Active Directory /DNS/WDS/WSUS/Exchange 2003,2007,2010,2013/Office 365/ VMware/VSphere/VC/VS/ESXI host/ windows server 2003,2008,2012/ SAN/ ISCSI SAN/ SCCM 2012/ Hyper-V/ VMware vSphere 5.1, 5.5, 6.0/ vSphere vCenter/ V-Motion/DRS/VUM/ NAS

Software

ServiceNow, HelpNow, IBM IMS, GoToMeeting, WebEx, Bomgar Remote Control, Microsoft Office Suite, MS Visio, Office 365, Active Directory, and OS Provisioning via IBM’s BDS tool

Professional Experience

Senior O365 Engineer

AXA, Kansas City, MO

December 2019 - Present

Acting as of the Office 365 engineer, I was responsible for moving people across domains as part of the hardware refresh from Windows 7 to Windows 10. Also handled Skype to Teams migration and Exchange Online mailbox moves.

Created Skype rooms, assigned licenses, and resolved Office 365 tickets.

Assisted in the clean-up of the tenant to tenant office 365 environment.

Assigned permissions and delegate access for mailboxes and calendars.

Placed add-ins for the office 365 environment.

Generated usage reports for yammer and teams and assigned PSTN numbers to Skype for Business.

Moved user accounts and mailboxes to Office 365 via batch migrations

Resolved issues with distribution lists and permissions

Managed calendar permissions for user and shared calendars.

Resolved issues with missing emails from archive post O365 migration.

Migrated users to windows 10 from Windows 7.

Assigned licenses to users and skype rooms as required.

Assigned PSTN numbers to skype rooms and recorded them in a database.

Assist with post Teams migration clean-up and resolve issues some users experienced.

Resolved tickets regarding outlook and Teams issues.

Deleted old skype rooms after migration to Teams.

Assigned users to shared mailboxes and granted them various permission to these accounts.

Granted send on behalf permissions to users and created resource rooms

Performed tests regarding anti-spam add in.

Assigned emergency contact location for Skype rooms and modified Teams global policy as required

Modify free busy information for users for sharing levels and company-wide permissions.

Senior System Administrator and Messaging Engineer

Nutrisavings/EdenRedUSA/Commuter Benefits, Boston, MA

July 2019 – December 2019

Provided consulting advisement, planning, architecture, support and oversight to assist the company in future planning for messaging systems globally spanning multiple countries. Worked with stakeholders and with cross-functional team across countries in Western Europe and South America. Involved in planning and architecting future migrations with an overall strategy of implementing some hybrid environment and moving some entirely to the cloud. Further assisted with knowledge transfer, training and support of help desk staff and desktop support. Worked with network team to support network infrastructure including installation and configuration of hardware, software, and Cisco routers, switches, hubs. I helped to ensure consistency between network teams and messaging teams across continents and countries.

Installation of Cisco routers, configuration and testing of network communications.

Provided L3 engineering escalation support to help desk and networking support.

Supported hardware, desktop, software applications and network.

Planned and architected future Exchange XX/Office 365 cloud and hybrid migrations for various sites in a multinational network.

Worked with cross-functional and cross-cultural international teams, on-site and remote.

Assisted and advised Cyber Security functions with Pentesting using Metasploit.

Tracked and analyzed network traffic using WireShark to assess abnormalities or suspicious activity.

Troubleshot Outlook Client issues and assisted with end-user training and configuration.

Troubleshot LifeSize camera system.

Set-up Ascension for new users and provided user administration such as setting up new user accounts and managing permissions, changes and terminations in compliance with security policies.

Used Jira as the ticketing system and I used Desktop Central as our remote system monitoring tool.

Antivirus, virus removal and various security related tasks, ensuring all end-user computers as well as network systems are secure and free of viruses and malware.

Environment: Exchange 2016 / Office 365 hybrid environment

Technology: Exchange 2016, Office 365, Jira, Desktop Central

Senior Microsoft Exchange Engineer

Concurrency, Brookfield, WI

February 2019 – July 2019

I was assigned to assist with, and take the lead on, an exchange migration to a hybrid environment as well as assist with an Intune setup. The client was performing a merger of 3 different domains into one new domain. On the old environments they had 3 different exchange networks, Exchange 2007, Exchange 2010, and Exchange 2013 environment. They were migrating all these mailboxes to Office 365 primarily and some accounts in the new Exchange 2016 environment. I was responsible for installing Exchange 2016, setting up the hybrid, creating the databases, creating and installing the certificates, performing mail flow testing, and troubleshooting other Exchange related errors.

Exchange

Migrated users from three different Exchange networks running Exchange 2007, Exchange 2010, and Exchange 2013 to Office 365 hybrid environment with Exchange 2016.

Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information.

Migrated mailboxes in batches and configured Bit Titan Migration Wiz for Migrating the Mailbox Data to Office 365.

Setup Intune server for mobile data sync with security features and enabled for users to be migrated.

Responsible for Intune rollout and scheduling migration wave groups (1-2=1000 users- mailbox migration).

Migration of MDM Authority from SCCM to Intune for better usage and interface on Office 365.

Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.

Assigned licenses in Office 365.

Established a hybrid environment with Office 365 and Exchange 2016 on prem.

Configured digital certificates for Exchange Server to use Transport Layer Security (TLS) to encrypt communication between internal Exchange servers, and between Exchange services on the local server.

Generated Domain and SSL certificate on Exchange servers (CAS, HUB).

Setup and configured Microsoft Exchange servers in multiple Database Availability Groups (DAG)

Administered Windows Server roles and features in connection with the Exchange 2016-Office 365 hybrid environment.

Used PowerShell for and process automation and to implement Azure AD, Azure AD Connector, AD FS,, SCCM and Exchange networks to be migrated and in coexistence including Multi-Forest Active Directory and Exchange migrations, Migration of Exchange servers, Migration to Office 365.

Set-up Proofpoint for inbound email security, outbound data loss prevention, social media, mobile devices, digital risk, email encryption, electronic discovery, and email archiving.

Used PowerShell scripting for various automations, tasks and efficiency of workflow.

Created Retention Policy, and Knowledge Transfer Articles.

Served as direct liaison with client to facilitate smooth transition with users, and ensure project success.

Responsible for multi-domain migrations, including setting up test migrations and mail flow migration.

Senior Microsoft Exchange Engineer

Motorola Solutions, Schaumburg, IL

March 2017 – February 2019

The project involved upgrading two data centers: Microsoft Windows Servers to 2012R2 and Microsoft Exchange servers (Exchange 2007 and Exchange 2010) to Exchange 2016. Office 365 was already employed in hybrid with only some of the Exchange 2010 servers. We implemented licenses for the entire user base and added Office 365 hybrid with Exchange 2016 throughout.

Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.

Installed Windows server 2012R2 and ran prerequisites to prepare for Exchange installations.

Made sure all Windows servers were updated and patched to current specifications in accordance with change management best practices.

Ran Microsoft Best Practice Analyzer and checked health of DAG and replication of databases.

Checked for mailbox corruption on source servers and made repairs before migration.

Made sure all backups were current, and created DAGs for the new Exchange environment.

Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment

Monitored mailbox moves using migration reporting and addressed issues and failed moves.

Modified retention policies, journaling rules, and archiving policies for users and databases

Create DAG configuration for High Availability of mailbox databases in a cross-site configuration

Tested load balanced configuration of CAS servers to ensure proper routing of connections.

Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2016to establish send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.

Assigned licenses in Office 365.

Provided hyper-support to users post migration.

Created Knowledge Transfer (KT) documentation in plain English with simple procedures and troubleshooting guidelines, and did some training with the help desk team.

Configured ActiveSync profiles for mobile device connectivity to Exchange 2016 and tested with clients to ensure functionality

Configured Skype-for-Business and provided training documentation for end-users, and made sure everyone was functional and supported.

Microsoft Exchange Engineer

The Southern Company, Atlanta, GA

October 2015 – March 2017

Helped plan and implement a prem to prem migration from Exchange 2007/2010 coexistence to Exchange 2016 and decommissioned the older Exchange servers.

Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.

Installed Windows server 2012R2 and ran prerequisites to prepare for Exchange installations.

Utilized VMWare for server virtualization.

Installed and configured Windows Servers 2012R2, as well as VMware virtual servers.

Collaborated with NOC on network communication and authentication.

Updated Exchange 2007 and Exchange 2010 servers with patches and updates, and ran health checks to ready the environment.

Checked health of DAG and replication of databases as well as checked for mailbox corruption.

Ran Microsoft Best Practice Analyzer and made recommendations based on results.

Ran backups of Active Directory and used Active Directory to prepare user data for migration.

Implemented Exchange 2016 servers in a virtualized test environment using VMware.

Created DAGs for the new Exchange 2016 environment.

Configured Exchange 2016 retention tags and policies.

Verified DNS and configured domain in Exchange 2016.

Created test accounts to verify functionality and created batches to migrate mailboxes, settings and user data.

Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment

Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.

Modified retention policies, journaling rules, and archiving policies for users and databases

Created documentation and did a knowledge transfer session with current staff.

Provided hypersupport following migration and assisted help desk, technical staff and end-users.

Microsoft Exchange Engineer

Kahler Slater, Milwaukee, WI

October 2014 – October 2015

Planned and implemented an IMAP migration for this growing company.

Provisioned new Exchange Online mailboxes by creating Office 365 user accounts and assigned Exchange Online/Office 365 user licenses.

Created a CSV file that contains a row for each user whose IMAP mailbox will be migrated.

Created and started an IMAP migration batch using the Migration dashboard in the Exchange Admin Center or using the Exchange Management Shell.

The system creates a migration request for each user listed in the CSV file containing the user name and encrypted password for the account in the IMAP messaging system.

The system starts processing migration requests. This part of the process is called initial synchronization. For each user listed in the CSV file.

Initial synchronization begins for each user listed in the CSV file, and copies messages from the IMAP mailbox to the corresponding Exchange Online/Office 365 mailbox until all the mailbox data is migrated.

Incremental synchronization is used to reroute any mail within the next 24 hours to the new Exchange Online/Office 365 mailboxes.

Migrated subsequent batches until all user mailboxes were migrated.

Validated results of migration after each batch and resolved any migration issues.

After all IMAP mailboxes were successfully migrated, updated the organization's MX record to point to the Office 365 email organization.

Deleted the IMAP migration batches, removed synchronization between systems and deleted mailboxes on the IMAP system.

Worked with business units to incorporate Office 365 and cloud-based solutions into business operations.

Responsible for all components of Office 365 including One Drive for Business, Skype for Business, Share Point Online, Delve, Yammer and Exchange Online.

Microsoft Exchange Administrator

ViaSat, Inc., Aurora, CO

February 2013 – October 2014

Maintained on premise Exchange 2007 environment and assisted in migration to Exchange 2013.

Saw to the continuous functionality of the existing Exchange 2007 environment, handled end user requests, and compiled reports on functionality.

Administered clustering services and resolved issues with cluster state and availability of database copies.

Granted user permissions to mailboxes, folders, shared drives, and security groups on an as needed basis.

Resolved user connectivity issues with clients and mobile devices, troubleshot web services, and ISS logging.

Used PowerShell to gather metrics on databases and user statistics to prepare for migration effort to Exchange 2013.

Implemented coexistence with Exchange 2013, including name spacing, database layout, and activation scenario.

Deployed Exchange 2013 Client Access Servers and created CAS Arrays for load balanced client connectivity.

Migrated pilot users to test functionality and access, providing reports on issues and migration status.

Configured mail flow to Exchange 2013 after migration of mailbox databases and tested.

Created DAG infrastructure across datacenters for highly available databases

Decommissioned legacy Exchange 2007 servers after migration completion.

Created back up jobs for Exchange databases and log files and handled storage allocation of data

Supported wireless capabilities of mobile device connections and implemented policies and profiles for Active Sync devices

Provided support and maintenance of Microsoft Office Outlook Web Access, Outlook Calendar, and Scheduling.

Set up PowerShell scripts to automatically generate reports on server health, database sizes, and user mailbox usage statistics.

Set mailbox limits, polices, disclaimers, and mail flow policies for internal and external communications

Help Desk Personnel

FRII Tech., Fort Collins, CO

February 2011 – January 2013

Served as the first point of contact for customers seeking assistance over the phone or email

Performed basic troubleshooting through diagnostic techniques and pertinent questions

Determined the best solution based on the issue and details provided by customers

Communicate effectively to understand the problem

Direct unresolved issues to the next level of support personnel

Recorded events and problems and their resolution in the ticketing system

Follow-up and update customer status and information

Identify and suggest possible improvements on procedures

Education

Bachelor of Science in Criminology

California State University, Fresno

Certifications

CompTIA IT Fundamentals, Dell Server, FS and SC series technical competency, SINA Certified Storage

Professional, Palo Alto Networks NGFW 7.0 and 8.1 Certifications and Fortinet NSE 1-2

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