Customer Service Representative
Resume:
Nwani Abigail
Ijesha
adintx@r.postjobfree.com
I am looking to attain a working experience within an organization which gives me a platform to gain practical experience on the theoretical concepts, while enriching and utilizing my overall skills in such a manner that it proves to be an asset in the growth of the business. Excellent admin skills, thorough knowledge of some Microsoft Office programs, as well as proficiency in various applications and extensive experience liaising with people.
Work Experience
Billing/HMO Officer
Customer Service Unit
July 2019 to Present
Outreach Specialist Hospital
23 Community Road, Satellite Town Lagos State, Nigeria Served patients by warmly welcoming them and making sure they get quality services, good experiences and providing them with the necessary information needed. Responsibilities:
• Bill preparation (Preparing, reviewing and transmitting claims using billing software including electronic and paper claim processing for both private and HMO Patients
• Collect and handle all cash/ POS payments from all private patients.
• Issuance of receipts to all patients for all payments received.
• Record all cash, cheques, bank transfers and POS transaction in the cash analysis books.
• Remittance of daily transactions to the branch Account Officer.
• Obtaining pre-authorizations as required for procedures and secondary care.
• Checking eligibility and benefits verification for treatment and procedures.
• Reviewing patient bills or accuracy and completeness.
• Collating of monthly HMO reports.
Customer Service Agent
Jumia Nigeria
February 2018 to March 2019
11b Commercial Avenue, Sabo Yaba, Lagos State, Nigeria. Served customers by providing product and service information; resolving product and service problems.
Responsibilities:
• Opened and maintained customer accounts by recording account information
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Managed large amounts of incoming calls
• Maintained records of customer interactions, process customer accounts and file documents
• Assisted with the placement of orders, refunds, or exchanges as well as advised on product information, deals and promotions.
Sales Representative
Ultimate Food Affairs Warri, Delta State
November 2016 to January 2018
Nigeria
Acquired a wide range of skills including Organization, Marketing research, Attention to Detail and Analysing Information
Responsibilities:
• Negotiated all contracts with prospective clients.
• Helped determine pricing schedules for quotes, promotions, and negotiations.
• Prepared weekly and monthly reports.
• Delivered sales presentations to a range of prospective clients.
• Prepared and submitted sales contracts for orders.
• Visited clients and potential clients to evaluate needs or promote products and services.
• Answered client questions about credit terms, products, prices and availability and maintained client records.
Literature Teacher
NYSC English
November 2015 to October 2016
Benjyn International Academy
Obingwa LGA, Umuahia, Abia State, Nigeria
Responsibilities:
• Evaluated and graded students' class work, assignments, and papers.
• Prepared course materials such as syllabi and homework assignments.
• Prepared and delivered lessons to the students on topics such as poetry, novel structure, and translation and adaptation.
• Maintained student attendance records, grades, and other required records. Education
Bachelor of Arts in English in English
Redeemer's University, Ede, Osun State
September 2010 to June 2014
School Certificate in Examinations
Ochuks Academy, Warri, Delta State
September 2007 to June 2010
Skills
• Self-motivated, hardworking and willing to take on a variety of tasks.
• Excellent Management and team development Skills
• Excellent account management and experience in managing budgets.
• Strong communication and corporate presentation skills.
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