ADEDOKUN ADEYINKA HILDA

**, ***** ******, *******, *****

+234********** adint3@r.postjobfree.com

PROFILE

A focused and target-oriented Professional with experience in customer service, client relations, administration, customer sensitization, complaint handling, and multichannel contact handling with distinct ability to politely handle difficult and Irate Clients. Highly articulated and effective communicator, work well with individuals at levels, looking forward to giving tangible and intangible value to organizations & clients towards achieving purpose, while developing self.

SKILLS AND EXPERTISE OFFERED

• Customer Service

• Administrative Support

• Sales/Client Relations

• Effective Communication

• Sense of Responsibility

• Detail Oriented •

• Energetic •

• Persuasive •

• Interpersonal Skills •

• Project Writing •

Good Time Management

Microsoft Office Suite

Teamwork

Problem Solving

Decision Making

Data Management

EXPERIENCE

GUARANTY TRUST BANK PLC, Lagos Commercial Banking Group 2019 - Till Date Key Responsibilities and Achievements:

• Corporate account opening with minimum annual turnover of one billion.

• Developing and sustaining solid relationships with customers.

• Resolving customer complaint and ensuring customer satisfaction.

• Establishing quality credit facilities to corporate customers while mitigating risk of default

• Achieved and exceeded daily deposit target of 500 million.

• Preparing financial and administrative reports as well as sales and marketing campaigns NYSC, Shadeb College, Idimu, Lagos Teacher 2018 – 2019 Call up Number LA/UAA/2018/177196

Certification Number A004184144

Key Responsibilities and Achievements:

• Taught Biology and Chemistry.

• Increased retention by making use of group discussion.

• Created instructional materials for use in classroom.

• Observed, graded and evaluated student’s performance.

• Motivated students to participate in developmental society (Jet Club) GUARANTY TRUST BANK PLC, Lagos Graduate Trainee (Customer Service) 2018 Key Responsibilities and Achievements:

• Resolved customer complaints.

• Introduced new products to customers and oriented them on how to effectively use products.

• Processed new accounts.

• Distribute and store correspondence (letter, email) STERLING HEIGHTS TRAVEL CONSULT, Lagos Travel Agent 2016 - 2017 Key Responsibilities and Achievements: •

• Ensured proper recording and maintenance of client files

• Contacted clients about travel offers.

• Sourced for prospective clients.

• Booked transportation, hotel reservation and fee collection.

• Resolved travel complaints to ensure customer satisfaction. ABLE DIAGNOSTIC LABORATORY Intern 2017

Key Responsibilities and Achievements:

• Worked as a laboratory scientist.

• Collecting samples and testing people for infections. EDUCATIONAL QUALIFICATIONS

BSc. Biochemistry 2012 - 2018

Federal University of Agriculture, Ogun State

Senior Secondary School Certificate

Excel College, Lagos State 2006 - 2012

TRAINING/CERTIFICATION

Key Account & Relationship Management – IBFC Alliance March 2020 Business Etiquette – Poise Nigeria October 2019

Project Management- New Horizon June 2019

References Available On Request

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