Senior IT Manager

NATHAN SHAFER, MBA, PMP

Broomfield, Colorado 720-***-**** Email LinkedIn Profile

IT Executive Technical Program Management High-Growth SaaS, Cloud + Security Government Contracts Ideation + Execution Data Custodian EVM SAFe Agile Leadership Profile

Disciplined and results-oriented leader with 20 years of experience leading high-performing geo-dispersed teams in demanding technical and operational roles within global enterprise SaaS companies. Strong reputation as values-based team player who builds rapport with customers by listening and transforming client pain into strategic solutions. Deep full- stack expertise with an emphasis on application services, database optimization and cybersecurity management. Recognized by peers and managers for addressing complex challenges with a positive attitude and a fail-fast approach, always prioritizing cross-functional collaboration. Organized and resourceful self-starter who thrives in fast-paced, time- intensive environments, diving into execution details while maintaining alignment with strategic objectives. Proven ability to bridge technology and business goals to provide productive solutions. Grateful loyalist with unique experience having been part of four acquisitions with the same organization since 1999, weathering multiple rounds of layoffs and earning more responsibility with each new opportunity.

Demonstrated Key Success

Established AWS Cloud Reference Architecture for IDEMIA’s state government cloud product; leveraged to standardize IT government program delivery budgets. Valued Strengths and Expertise

• Servant Leader

• Visionary + Execution-Oriented

• Adaptable, Solutions-Driven Self-Starter

• Methodical + Deliberate

• Collaborative Problem-Solver

• Risk Management

• Technology Program Management

C-Suite Endorsement

“With a broad range of technical and

management skills, Nathan successfully delivers quality products and services to his customer base. Nathan is talented, experienced, versed in many cyber security best practices, and information security standards. Including ANSI, NASPO, ISO, NIST, DOD, DHS, state privacy laws and standards. Nathan has solid people skills, management skills, and customer skills. He is a pleasure to have as an employee and is a trustworthy asset.”

-Dennis Kallelis, Chief US Security Officer, IDEMIA

• Challenge the Status Quo

• B2C + B2B Enterprise SaaS

• ITIL Capacity Assessment Methodologies

• Enterprise Resource Planning

• Certified Amazon Cloud Architect

• RFP Creation + Response

• Certified ScrumMaster

• Certified Professional Project Manager

Professional Experience

IDEMIA - Broomfield, CO 1999 - 2020

$3B world leader in facial recognition and biometric identification services, secure payments, and civil identity solutions Rapidly promoted, earning more robust strategic remits, larger teams, more critical clients, and more complex technical challenges through 4 acquisitions over the course of 20 years, culminating in a senior management role driving strategy and engineering execution for identity and biometric services.

~Acquisition History~

2001: Digimarc acquired bankrupt Polaroid for $60M 2008: L1 Identity acquired Digimarc for $300M

2011: MorphoTrust Safran Aerospace acquired L1 Identity for $1.1B 2017: MorphoTrust merged with Oberthur Technologies for an undisclosed amount, renamed the company IDEMIA Senior Manager, Identity Engineering - IDEMIA 2017 - 2020 Senior Manager, Information Technology - MorphoTrust 2011 - 2017 Manager, Information Technology - L1 Identity 2008 - 2011 Team Lead, Information Technology - Digimarc 2001 - 2008

• Delivered sustainable KPIs for holistic IT project portfolio amalgamating more than 60 projects on an annual basis and more than 150 projects within the last four years.

• Executed enterprise-wide change management as a change control board member, authoring processes utilized to effectively manage innate risk introduced by change.

• Established Infrastructure Reference Architecture for both on-premise and AWS cloud, used to generate $200M worth of IT infrastructure cost models in response to a constant stream of RFP-driven sales pipeline.

• Shepherded successful negotiation of complex software agreements, serving as technical expert guiding executive supply chain management in license consumption modeling, driving alignment with business needs and ultimately resulting in $7M in contract negotiation savings with Oracle and $2M with CA Arcserve product suite.

• Negotiated and administered U.S. government RFP contracts awarded, example includes building and executing Disaster Recovery Plan information policy for U.S. state government contract awards based on NIST standards.

• Directed team of Database Administrators, Systems Administrators, and Infrastructure Solution Architecture teams between 2008 and 2020, tailoring leadership with each direct report to maximize output and contribution, and ensure team members felt recognized and valued.

• Directly managed Database Administrators for 15+ years, serving as Data Custodian for government identity data.

• Researched, embraced, and pioneered adoption and sustainable practice of SAFe Scaled Agile transformation, implementing company-wide iterations, sprint planning, and sprint retrospectives based on requirements-gathering and user stories, ultimately shipping more quality product at a faster rate.

• Evangelized risk management during intake of projects utilizing PMI PMBOK as a framework to qualify, quantify, and remediate risk.

• Served as Lead IT Team generalist, implementing and maintaining Informix, Oracle, MSSQL databases, Cisco firewalls, and Windows, Solaris, and Linux server operating systems. Initiated and developed change control standard operation procedures (SOPs) for global operational support teams, driving consistent outcomes for repeatable client challenges.

• Spearheaded and led the team responsible for executing the company-wide transition from legacy server technologies to highly-functional, streamlined, and cost-effective client-server technologies, complete with business solutions resulting in efficiency improvements.

Education & Certifications

MBA, Finance and Financial Management Services - Washington State University Pullman, WA MBA, Business Management and Marketing - Washington State University Pullman, WA BASc, Computer Information Systems - Colorado State University Global Aurora, CO SAFe 4 Practitioner Certification - Scaled Agile, Inc. Expires July 2021 CSM Certified ScrumMaster – Scrum Alliance Expires Aug. 2022 CSAA AWS Cloud Solution Architect Associate – AWS Training and Certification Expires Sep. 2023 PMP Project Management Professional – Project Management Institute Expires Dec. 2023

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