Data Engineer
Resume:
Derek Moore
* ********** ***** ****, ******, NC *7713
adinnh@r.postjobfree.com
OBJECTIVE – My objective is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business with more than 20 years’ experience in Information Technology.
KNOWLEDGE, SKILLS AND ABILITIES
DR Testing, System Administration, Network Upgrades, OS Upgrades, Developing Standards, NT maintenance, LAN Knowledge, Proxy Servers, Training, Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance, Network Performance Tuning, Network Troubleshooting, Routers, Hubs, and Switches; Fiber Channel; Written Communication, Presenting Technical Information, Excellent People Skills, Problem Solving, Analyzing Information, Managing Processes, Network Protocols, Help Desk Coordination, Expert Communication Skills and Customer Service Representation, Open Systems Monitoring and Performance Reporting, Microsoft Project, Project Management, Regression Testing, Unit Testing
SOFTWARE APPLICATIONS
Iseries: OS/400, V3.O – V5.4, HMC CONSOLE, Data Mirror, Maximo, Impact, BRMS tape management, Aldon CMS, Connect Direct, DFU, PDM, TCP/IP, iSeries Access, Pentasafe, Control_M, Robot Network, Robot console, BMC Visualizer, BMC Patrol, Power MHS, Operations console, LAN console, Operations Navigator, PC-Anywhere, Rhumba, Reflections, RMLS Middleware, Tivoli Tec, TAtools, PM400, Mimix, Help Systems, Visions Solutions, Veritas storage application and EMC storage solutions. LPAR Implementation. ECS enterprise application. Unix Systems Interfacing, VMS and Legacy Systems, Management Central, Remedy, Managenow, ASIM Ticketing Tools, Revsoft Scheduling, Revsoft Enterprise HMC, HMC Server Management
MAINFRAME
CA Scheduler, MVS, VM, JES2, JES3, Infoman, ISPF, STK Storage solutions, Citrix, Silos, EMC storage solutions, Netview and TSO. Legacy Systems
EDUCATION
North Carolina Central University, BBA, Business Education and Administration,
1980-1984, 2008
CERTIFICATIONS
FDA Awareness Certification
IBM AS/400e Performance Tuning and Capacity
Aldon CMS, BMC Patrol Administration Capacity Planning
IBM iSeries 400 and AS/400e System Administration and Control
IBM Operating System/400 Structure, Tailoring and Basic Tuning
IBM FDA Awareness Training
IBM Americas Regulatory Documentation Training
IBM GRD AZ Training
Global Security Management
Global Quality Management
Global Regulatory Responsibilities for Account Support
Global Deviation Process for Regulated Accounts
Global Customer Awareness for Astra Zeneca
Lean Six Sigma
Global Delivery Framework Boot Camp
EXPERIENCE
BGIS, Critical System Facility Engineer (IBM), January 2019 – Present
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its client. My responsibilities:
Performing Hands and Eyes computer system duties as required per ticket allocations
Responsible for Hardware inventories on DC floors
Maintaining Nlyte systems edits
Engaging and assisting customers via online support
Maintaining a positive and professional working relationship with internal and external clients
Responding to customer service requests in a timely manner
Responding to emergency calls
Maintaining Data Center Systems
Performing maintenance to ensure the highest level of efficiency without disruption to the business
Performing routine maintenance tasks in accordance with BGIS Safety Policy and Procedures
Troubleshooting, evaluating and recommending system upgrades
Ordering parts and supplies for maintenance and repairs
Working with vendors and contractors to ensure their work meets BGIS and Client standards
Completing work orders in an accurate and timely fashion
Escalating issues to Critical Environment Facility Manager as needed
Schneider Electric, Data Center Technician (IBM), 2016 – 2019
Schneider’s purpose is to empower all to make the most of energy and resources, bridging progress and sustainability for all. At Schneider, electricity is the most efficient and best vector for decarbonization; combined with circular economy approach. My responsibilities:
Partner with Data Center Engineer to plan for and provision appropriate data center IT equipment space, power, and cooling requirements and requests
Completes Quality Assurance Checklist and close out the Data Center Installation/De-installation Request
Provide Smart Hands to perform IT Hardware Trouble shooting and Restoration of Services under systems administration direction.
Directly support and complete all scheduled data center MACs including moves/adds/changes – Installation, Labeling, Power/Network Connectivity – Cabling
Responsible for IT Hardware Server Projects
Provide input to the Data Center Engineer regarding Data Center service availability, performance, capacity utilization as required
Maintain a safe, clean and secure operating environment within the data center and report any violations to their immediate supervisor
Maintain site security protocols, badging requirements, and data protection procedures · Support standard and emergency operating procedures for data center
Detailed and thorough documentation and record keeping
Able to review, organize, prioritize, and complete work from a Work Order Ticketing System
Fidelity Investments, AS400 Server Specialist & Senior Enduser Technician, 2013 - 2015
Fidelity is leader in defining investment strategies and a pioneer in developing cutting-edge technological solutions. My responsibilities:
Initiate/Manage/Monitor Crisis bridges/chats
Assists in the facilitation of Crisis Management events
Implement Control M job schedule request
Implement Autosy Job scheduler request
Open/Close Incident tickets per customer via Jmagic Alerts Tool
Create system alert filters per customer request
Troubleshoot and direct customers in resolving remote connection problems.
Create Secure Synch work orders for AS400 tape management
Alert Monitoring and Resolves or ensures timely notification and escalation to appropriate assignment groups of the reported incidents
Suggests new solutions to reduce repeat incidents/problems
Interactively monitor and escalate global systems network outages and connection problems
Initiate and interactively monitor AS400 BATCH CYCLES
Active Directory- Lan Password resets/enables
AS400 Password reset/enables
End users system credential validations via Corpid management tool.
Customer voicemail password maintenance via 2nd Nature
Entrust Security- system access certificate recovery and activations
MBAM Bitlocker key recovery
Able to make decisions, mentor and lead in a fast-paced and multi-tasking environment
Works with minimal amount of supervision
Assists in developing departmental policies and procedures
Suggests new solutions to reduce repeat incidents/problems
Assists in developing departmental policies and procedures
Participates in or leads more complex departmental initiatives
Participates in or leads more complex departmental initiatives
Evaluates effectiveness of new utilities and tools
Participate in 24 x 7 on call rotation
IBM, IT Consultant, System Server Specialist, 2009 – 2013
IBM, IT Consultant, AS/400 IBM System Administrator, 2007 – 2008
At IBM, work is more than a job, it's a calling. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. My responsibilities:
Support System Shutdowns/Startups (IPL'S)
HMC Server Management
Swapping Physical Adapter Resources
Performing System Backups Via HMC
Data Mirror / Dmcluster Checks/ Verifications
Itera Replication Application Monitoring
Troubleshooting System Hardware/Software Applications
Maximo Incident Management
Performed library restores and saves
Hardware break/fix operations- create, track and maintain ticket ques/ databases.
Notifying 3rd party vendor and support teams to resolve hardware issues.
Monitoring/Updating ticketing ques. (Maximo,ServiceNow, Remedy, ManageNow, Perigrine)
Midrange Ops - Incident & Change Management, Scheduling & Restart
Six Sigma Lean Implementation Team Rep.
Global Delivery Framework Education Site Rep.
IBM i5 High Availability
Participated in transitioning 18 new accounts in house (90 Iseries systems)
Monitored 6 IGS global client accounts (16 AS400 boxes) and (26 AS400 boxes)
Monitored 4 IGS global domestic client accounts (8 AS400 boxes)
Entrusted with maintenance of the most sensitive IGS global foreign client accounts
Participate in annual DR testing of IGS global client (9) Iseries systems
Assist in data conversions and operating system upgrades (7)
Check for change records, transferred tickets, and maintenance schedules
Develop, perform and verify system backups
Manage Dasd and CPU performance
Change Management representative
Assist end users at remote sites with configuration problems
Maintain printers, routers, lines and devices
Identify and submit automation recommendations
Contact end users for problem clarification and problem resolution
Six Sigma Lean/GDF Transformation Contributor and Six Sigma Lean Implementation Team Rep
Perform proactive monitoring and checks on global servers and data centers
Performed library restores and saves
Responsible for maintenance of 90% of all 3rd party vendor applications
Developed, performed and verified system backups
Managed Dasd and CPU performance
Created backup procedures
Notify 3rd party vendor and support teams to resolve hardware issues
Perform weekly/monthly raise floor access audits
RH Donnelly, Amdocs, Computer Operator II, 2005 – 2007
RH Donnelly one of the largest publishers of print and online directories in the US. It distributes directories in nearly 30 states, serving 435,000 local advertisers. My responsibilities:
Perform proactive monitoring and checks on global servers and data centers
Monitoring of nightly batch cycles in a Vax/Unix environment
Work with unix and oracle global support teams
Hardware break/fix operations- create, track and maintain ticket ques/ databases.
Monitoring ABS tape storage and retrieval system
Submission of batch cycles
Responsible for monitoring of batch jobs
Maintaining Opslog for record of nightly system occurrences and events
Interfacing with over 5000 end-users in a professional and proficient manner
Monitoring backups in a partitioned environment
Submitting jobs in the production and test environments
Analyzing data relative to failed jobs
Manage Dasd and CPU performance
Notifying 3rd party vendor and support teams to resolve hardware issues
Monitoring/Updating Remedy ticketing queues
Blue Cross Blue Shield NC, AS/400 System Administrator/Technical Support Analyst, 2000 – 2003
Blue Cross and Blue Shield is committed to better health and better health care, in communities and beyond. Their employees bring energy and creativity to the workplace, and it shows in their innovative approach to improving the health and well-being of all. My responsibilities:
Support System Shutdowns/Startups
Monitored system activity for AS/400 systems in a Power MHS environment
Analyzed PTFs for system implementation
Implemented PTF changes into AS/400 test and production environments
Maintained (15) 3rd party vendor applications on all AS/400 environments
Responsible for upgrading and maintenance of 90% of all 3rd party vendor applications (15)
Developed, performed and verified system backups
Implemented various application changes into AS/400 test and production environments
Created backup procedures
Change Management representative
Responsible for collecting and maintaining performance reports and trending data
Assisted in data conversions and operating system upgrades
Six Sigma/ Lean transition representative
Perform weekly/monthly raise floor access audits
Provide manual server re-boots on open systems environments
Perform proactive monitoring and checks on global servers and data centers
Blue Cross Blue Shield NC, Data Center Supervisor, 1999 - 2000
Monitored data center workflow
Process tape/media handling, send tapes offsite and retrieve tapes per adhoc request
Perform proactive monitoring and checks on servers and 3rd party applications
Monitored system activity for AS/400 systems in a Power MHS environment
Managed Blue Resolve Queue (Periguine Ticket/ Tracking application)
Updated Panvalet, 19xx, 20xx and daily checklists (Mainframe Lpars)
Managed adhoc end user requests via telephone
Supervised Data Center Operations team to include completing quarterly reviews and facilitating daily and weekly meetings
Managed the successful implementation of several departmental projects
Designed and administered a proficiency certification test for operators
Facilitated and represented data center in departmental meetings and daily briefing.
Vendor access management/escorting
Perform weekly/monthly raise floor access audits
Healthsource, Cigna, Computer Operator II AS/400, 1997 – 1999
As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those served by making health care simple, affordable, and predictable. My responsibilities:
Scheduled jobs for various regions (6 partitions)
Monitored system activity for (6) AS/400 systems in a Power MHS environment
Analyzed job logs ensuring accurate completion of jobs
Performed library restores and saves
Monitored and performed full system saves, IPLs and PTF applications
Process tape/media handling, send tapes offsite and retrieve tapes per adhoc request
Coastal Physicians Group, OAO/ICOR, Lead Operator AS/400, 1996 – 1997
Coastal Physicians Medical Group is an independent physician group providing high-quality care to residents. My responsibilities:
Ensured that procedures were implemented in a timely and efficient manner
Maintained systems and hardware — PC Anywhere consoles connection
Validated data integrity from BRMS
Monitored communications to track and record system status for programmers and users
Monitored system operator queues for communication failures and hardware/software programs
Uploaded data from disk using PC for the Hewlett Packard 3000 system
Utilized PDM editing application efficiently and also proficient in the use of BRMS tape management application
Help Desk Coordinator
Process tape/media handling, send tapes offsite and retrieve tapes per adhoc request
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