Experienced Bartender, Waitress and Hostess with a particular passion for delivering results and producing effective acquisition direct marketing campaigns while working in a fast-paced and demanding environment. Enjoy building relationships with guests; setting up, maintaining, and operating all aspects of the bar; and preparing service of beverages, in accordance with standard recipes. Versatile hands on professional with over 4 years of relevant experience in commercial and retail sales including resolving customer issues and increasing sales revenue.

PROFESSIONAL EXPERIENCE

HILTON GARDEN INN Bolingbrook IL

Bartender/ Server/ Account manager March 2018 – Present

Trained closely with beverage director / mixologist to master classic cocktails.

Mastered basic knowledge of Italian wines by attending wine classes.

Mastered fine dining serving skills in a fast paced and high volume establishment with assuming full responsibility of managing 300 plus clients

Built and maintained relationships with customers to gain regular customers.

Up sold to raise sales per customer and cross sold companies points/rewards card.

Anticipated guests’ needs to decide if additional service was needed to gain the best experience possible

Averaged over 105% cross-selling goals at a Fortune 500 financial institution

SHIFT GIG SPECIALIST Chicago, IL

Bartender June 2015 – May 2016

Carried out several roles -Bartender, Server, Concession Cashier, Café help, Bar Back and VIP catering Setup specialist

Worked with major clients including Sodexo, Aramark, and Catering by Michael, Compass, Union Square and Berghoff Catering.

Worked at major venues including North Western University, Ryan Field, James Allen Center, Norris Center, Chicago Botanic Garden, Chicago History Museum, Soldiers Field, Shedd Aquarium, Museum of Science and History, Loews Hotel and Hard Rock Hotel.

LONGHORN STEAK HOUSE Skokie, IL

Bartender/Server/Hostess Jan 2015 – May 2015

Skill fully promoted items on beverage list and restaurant specials.

Routinely supported other areas of restaurant as requested including answering telephones, completing financial transactions for assisting staff

Consistently provided professional, friendly and engaging service.

Built relationships with clientele resulting in new and repeat business

GAYLORD FINE DINING CUISINE Chicago, IL

Bartender/Server/Hostess Feb 2013 - March 2015

Successfully managed the bar inventory including the sourcing and purchase of liquor by communicating with multiple vendors

Streamlined business processes and increasing productivity levels

Analyzed and planned daily to achieve overall organizational objectives

Promoted beverage items with focus on Profitability and Revenue Optimization

SPECIAL SKILLS

Proficient English, Urdu, Hindi and Punjabi

Skilled in Budgeting, Microsoft Excel, E-commerce, Marketing Strategy, and Sales Management

EDUCATION and CERTIFICATIONS

Associate of Applied Sciences: Psychology 1992, Punjab University, Pakistan

BASSET Certificate

Serve Safe Certificate

PROFESSIONAL AFFILIATIONS

Executives Club of Chicago

Big Brothers/Big Sisters of Illinois

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