Manager Service
Resume:
CV - Mr Benjamin Baba Sekuruba
Preferred method of contact email: adinlb@r.postjobfree.com / 072-****-***-** Brand Road, President Park AH, Midrand, 1685
Personal details
Driver’s License: Code 10, own car
Achievements
At the bank I was the first person in the region to maintain an eratio of less than 2.38 min per customer. Reached my yearly target in 9 months and had a cross selling ratio of 67%. I received a service recognitions award in our region, and I was ranked no 9 with regards to eratio, cross selling, service, core accounts and solving queries within the given time frame. Education
Institution University of South Africa
Qualification Mcom in Economics [ 2021]
Institution University of Johannesburg
Qualification Bcom Honours in Economics [2019-2020] completed Majors: Research, Applied Econometrics, Mathematical Eco, Financial Ec
- International Trade, Macroeconomics and Microeconomics Institution University of Johannesburg
Qualification Bridging in Economics [2018-2018], passed with Cum-laude Majors: Microeconomics, Mathematical Economics, Macroeconomics And Research Economics
Institution University of Johannesburg
Qualification Diploma in Banking [2011-2013]
Majors: Banking, Economics and Financial Accounting Institution Hoer Volkskool Heidelberg
Highest Grade Passed National Senior Certificate [2005-2009] Subjects: Mathematics, Accounting, Business Studies, Tourism, English,
- Afrikaans and Life Orientation
Key Skills
Microsoft
Hogan
Pastel
Office Administration
Accurate record keeping
Negotiation skills
Presentation skills
Work Experience
Tutor and marker, University of Johannesburg, Jul 2018 – Jun 2019
Mark and check for consistency in the marking.
Deal with marking queries and possibly remarking.
Be on standby for the lecture when required.
Handle all administrative duties for FFS (Fundamental Financial services).
Strategies with lecture on how we can help students understands the work. Sales and Service Consultant, FNB Heidelberg mall, Dec 2014 – Aug 2016
Maintenance of business and personal accounts.
KYC (FICA) documents verification for both business and personal accounts.
Assist business customers to apply for speed-points by completing application forms required by the bank.
Create business relationships with different businesses and cater for their needs. Communicate with different business levels to satisfy customers.
Developing and implementing a strategy which is customer focused Succession development: Assistant to the service manager: FNB, June 2015 – Aug 2016
Solving customer complaints and queries with the agreed modules.
Managing the quality of correspondence with all external parties and overseeing the resolution of notification related system.
Ensure branch compliance with the quality assurance and compliance criteria.
Organise service quality materials for sales team. Marker, University of Johannesburg, Feb 2013– Nov 2013
Mark all 2nd
years’ Banking scripts and capture the results.
Admin work related to marks and queries
Create memorandum with the lecture and handle all marking queries.
Assist students in understanding the work and how to tackle the questions.
Capture results and keep them for the remainder of the term. Treasurer, University of Johannesburg SDA Student Movement, Jan 2013 – Dec 2013
Managing movement funds and make monthly budgets.
Handle finance administration work and the cash flow (Invoices and bank slips).
Deal with queries patterning funds from University to the movement.
Maintain, monitor and ensure compliance with university policies. Assistance receiver, Mr Price, Aug 2011 – Jan 2012
Receiver and count quantity received.
Maintain efficiency flow of new stock.
Make sure invoices match and keep record
Unpack and store according to the shop’s requirements. Personal Attributes
Problem solving and analytic skills
Organization and communication skills
Strategic planning
Time management and deadline driven
Team player and assertive
References
FNB Heidelberg Mall: University of Johannesburg:
Branch Ops: Miss P Mokgako Lecture: Mr JB Mabejane 072-***-**** 073-***-****
adinlb@r.postjobfree.com adinlb@r.postjobfree.com
SDA Student Movement: Character verification
Chairperson: Mr Mahlatsi Friend: Miss NB Zulu
adinlb@r.postjobfree.com
MR Price
Storeroom manager: Mr TT Ngubeni
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