Salman Sheikh

***** **** **, ********, *******, T5X 018

905-***-****

Objective

To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills.

Professional skills

Results-driven achiever and proficient troubleshooter with exceptional phone etiquette

Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Computer-literate performer with extensive software proficiency covering wide variety of applications

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects

Proven relationship-builder with unsurpassed interpersonal skills

Resourceful team player who excels at building trusting relationships with customers and colleagues

Professional Experience

Rogers Communications

2016- Present

Technical Support / Customer Service

Interact with customers to provide and process information in response to

Inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms to provide best solution

Accurately process and record call transaction using designated tracking

Software

Passionately provided exceptional customer service and build rapport with a variety of customers and their changing technical requirements

Oakville Hospital Ontario

2012 - 2016

Administrative support III

Maintains patient confidence by keeping patient records information confidential.

Maintained record of patient care by compiling, reviewing, and filing documentation.

Ensured medical records are complete, assembled in standard order and filed appropriately.

Scanned and performed quality review to assure that all documents are identified properly.

Resolved medical record discrepancies by collecting and analyzing information.

Patient registration.

Switchboard (answering phone calls)

Specialist bookings

Collect payments from various departments

Cash Handling & Receiving payments

Manage Telehealth booking

Rogers Communications

2011 - 2012

Order Inquiry Analyst

Provided support for internal sales team by analyzing ported orders

Provided support for field technicians to investigate and resolve activation failures and local number routing Issues

Exceeded all key business indicators and team performance targets for operational effectiveness

Liaised with other companies to resolve digital multiples system and number portability issues

Maintained and developed effective communication and relationship with other departments to attain success in resolving order issues

Trader Corporation

2006 - 2011

Customer Service Representative

Connected with clients to achieve daily company objectives

Multi-tasked by extending work for Post Moderation supporting online advertisement

Accurately processed customer transactions such as personal information, advertisement details, cash, cheque and credit card payments

Increased sales by means of cross-selling, up-selling, add-on sales and offering promotional sale items

SMT Direct Marketing

2004 - 2006

Customer Service Representative

Acknowledged and appropriately greeted and assisted every customer in a timely manner

Managed telephone calls professionally and efficiently while accurately maintaining customer database.

Processed transactions in a courteous, efficient and timely manner.

Dealt with all the banking matters on behalf of the company.

Resources Canada

2001 - 2005

Technical Administrative Assistant

Facilitated installation and configuration of encryption

Assisted with WAN implementation with SDLC

Organized and maintained the departmental filing system

Inputted data and generated daily reports

Sorted and formatted data, maintained databases and generated reports for senior management

Planned, coordinated, scheduled and prepared presentations for internal meetings

Education

Seneca College

Computer Info Systems Certification

2001-2003

Cambridge High School

Ontario Secondary Diploma 1999

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