Gabrielle M. Dennis

Skills and Abilities

**+ years management experience

Exceptional Customer Service

Detail and multitask oriented

Excellent time management

Graphic Design

Implementation of policies and procedures

Top notch organizational skills

Proficient in Microsoft Office

Complex problem solving

Computer savvy of PC and Mac applications

Sound judgement and decision making

Strong and professional work ethic

Education

Luzerne County Community College

Commercial Art with a Specialization in Graphic Design, AAS August 2010 – May 2014

Graduated with honors, Magna Cum Laude

Experience

VP of Sales/Business Development Manager March 2020 – September 2020

AtWork Personnel

Recruitment of new client and employees

Placement of employees

Client and employee relations

Independent Insurance Agent October 2019 – January 2020

Liberty National/Susan Crandall Agency

Sales and education of insurance benefits

Financial Aid Advisor/Certifying Veteran Official/ October 2018 – October 2019

Student and Career Services/Office Manager

Arclabs Welding School

Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost as well as conduct financial aid estimates for students

Complete and resolve conflicting information for verification on all applications selected by the Department of Education

Advise students during the packaging process of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate

Ensure appropriate measures are taken in order to remain in the guidelines of compliance and effectively use and track activities in FAME (educational database)

Create policies and procedures to improve communication between the Financial Aid Office and all other administrative offices to improve office efficiently

Maintain top ranking low delinquency accounts

Maximize cash flow

Career and Student Services Coordinator

Ensured successful completion rates and building and maintaining student relationships to prepare students for the welding industry

Established and maintained employer contacts and training partners in the industry

Maintained all ACCET (accrediting body) and NCCER (accrediting curriculum) required documentation for completion, placement and all student records

Office Manager

Create and maintain student files

Initiate, plan and execute special projects and events in conjunction with the goals and objectives of the school and students

Handle student issues, outside rental financials and purchase orders

Evaluate program effectiveness, assess outcomes and develop improved programming to achieve goals

Credit and Collections Analyst March 2018 – October 2018

Staples Corporation

Minimize Days Sales Outstanding (DSO), account balances over 75 days past due and unapplied payments while increasing percentage current

Minimize bad debt write-offs and maximize cash receipts while being sensitive to customers

Analyze payment history and trends to identify possible risk exposure and action to take on future orders

Promptly resolve billing, service and Accounts Receivable (AR) issues

Actively prioritize and contact delinquent customers through efficient use of collections tools

Escalate large collections issues appropriately

Actively document customer issues including promises to pay and customer payment issues

Use assertive yet sensitive communication techniques in dealing with delinquent customers

Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales, Accounts Receivable and Customer Service

Recognize and proactively communicate potential billing and collections issues

Financial Aid Advisor/Certifying Veteran Official June 2017 – March 2018

ECPI University

Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost as well as conduct financial aid estimates for students

Complete and resolve conflicting information for verification on all applications selected by the Department of Education

Advise students during the packaging process of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate

Ensure appropriate measures are taken in order to remain in the guidelines of compliance and effectively use and track activities in CampusVue (educational database)

Create policies and procedures to improve communication between the Financial Aid Office and all other administrative offices to improve office efficiently

Maintain top ranking low delinquency accounts

Maximize cash flow

Assistant Campus Director/Financial Aid Officer/ Registrar/ October 2013 – June 2017

Career and Student Services Coordinator

Jolie Health and Beauty Academy

Motivate students and coach teams of fellow employees for higher retention rates

Communicate with students and resolve student issues and diffuse conflict in aiding in the assistance with the Campus Director

Maintain professional working relationships and vendor relations

To include same job responsibilities as above in Financial Aid at ECPI University

Registrar/Career and Student Services Coordinator

All aspects of attendance policies and procedures for all six campuses, as well as assisting in Career Services, Event Coordinating, Graphic Design and Admissions

Created and implemented policy and procedure manual to be followed throughout all six campuses, to ensure compliance guidelines are met.

Graphic Designer January 2013 – Present

Freelance

Management/Computer Operations/Training July 1984 – October 2013

Scott Grocery Inc.

Front end customer relations manager

New hire trainer

Computer operations manager and trainer

Set up new location computer systems

Pricing control

Inventory control

Sales relations

Scheduling

References

Bob Burnfield 724-***-****

Arclabs Welding School adink3@r.postjobfree.com

Campus President

Mary Johanssen 941-***-****

Winn-Dixie adink3@r.postjobfree.com

Pharmacist/Pharmacy Manager

Elizabeth Baskind 856-***-****

Jolie Health and Beauty Academy adink3@r.postjobfree.com

Controller

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