DALENE M. RATAC

Hamdan St. Abu Dhabi UAE

adinjj@r.postjobfree.com

Visa Status: Working Visa

Contact Number: 052*******

OBJECTIVE

In search of long-term employment in a company where I can grow efficiently and to improve my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment.

EMPLOYMENT SKILLS

Proficient in Oral and communication skills

Ability to multi-task and ability to work under pressure

Team Player & Trainable

Knowledge in Microsoft Offices

Enthusiastic and Dependable

Customer Service and Problem Solving

WORKING EXPERIENCE

JJ Chicken Khalifa City A – Abu Dhabi

Cashier/Receptionist November 11, 2018- Present

(End of Contract, November 11,2020)

Tasks:

Answering phone calls and validating online orders

Receiving payments and issuing receipts and keeping track of all cash and credit transactions.

Resolve customer complaints, guide them, and provide relevant information

Greet customers when entering or leaving the store

Maintain clean and tidy checkout areas

Track transactions on balance sheets and report any discrepancies

Take customer orders at the counter

Ensure a balance of the register at the end of the shift or working period

Jollibee Foods Corporation Laguna, Philippines

Service Crew (Working Student) March 2016- September 2017

Tasks:

Take orders from customers and present them as requested

Process bills for the customer and issue them receipts

Help with outdoor delivery or with food preparation at the kitchen, depending on what is required.

Pack foods ordered by customers and serve them in the most efficient manner

Set the table in an orderly manner before customers show up and get tables cleaned once customers are through with their dining

Provide helpful answers to queries or questions proffered by customers

Furnish customers with helpful information regarding service time and special deal offers.

Ibrahim's Restaurant Pagsawitan Laguna, Philippines

Waitress – On the Job Training February – March 2013

Tasks:

Take orders from and serve food and beverages to patrons.

Perform consistent check-ins with customers to ensure satisfaction and address complaints swiftly.

Answer questions about the menu and make recommendations when appropriate or requested.

PERSONAL INFORMATION

Age: 20 years old

Birthday: November 11, 1999

Citizenship: Filipino

Religion: Roman Catholic

Height: 5’1

Civil Status: Single

EDUCATIONAL BACKGROUND

Philippine Women’s University

Sta. Cruz, Laguna

Hotel and Restaurant Management

Vocational Course

TRAINING/ SEMINARS ATTENDED

PASTRY NCII

Philippine Women’s University

EFST Program, Essential Food Safety Training

Abu Dhabi Food Control Authority

September 07, 2019

CHARACTER REFERENCES

To be furnished upon request.

I hereby certify that the above information is true and correct in the best of my knowledge and belief.

Dalene M. Ratac

Applicant’s Signature

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