Valliammai S-Palaniappan

Current Location: Bothell, WA

Interview Availability: 24 hours of prior notice

Start Availability: Immediate

Summary:

Salesforce Certified Administrator with over 6 years of experience in supporting Salesforce.com environment and have proficiency in analysis, administration, testing and configuration CRM platform.

Experience in designing and configuring various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Defined business requirements and performed technical analysis, design, development, implementation of applications with necessary customization

Experience integrating Salesforce.com with other applications using SOAP, REST, BULK and Streaming APIs

Education:

Bachelor’s in Electrical Engineering 2008-2012

University Malaysia Pahang (Malaysia)

Certifications:

Salesforce Certified Platform App Builder

Salesforce Certified Administrator

https://trailhead.salesforce.com/credentials/

Salesforce Super Badges:

Lightning Experience Reports & Dashboards Specialist

Business Administration Specialist

Security Specialist

50,000+ Points on Salesforce Trailhead https://trailblazer.me/id/vithavalli

Skills:

Salesforce Skills: Administration, Configuration, Apex, Lightning Components

Salesforce Modules: Service Cloud, Sales Cloud, Non-profit Cloud (NPSP)

Project Management: Scrum, Jira & Confluence, Office Ally, Microsoft Office

Databases: MS Access

Testing: Selenium IDE, Eclipse

Training: JIRA, Confluence, Salesforce NPSP, Salesforce Platform AppBuilder

Professional Experience:

Milgard, Tacoma, WA Feb 2020 – Nov 2020

Salesforce Administrator / Salesforce Business Analyst & Tester

Responsible for executing the day-to-day configuration, support, and maintenance

Worked with clients and end users to gather, understand, and define business requirements

Improved processes and visibility into consumer profile data using the Force.com platform

Designed Dashboards and Reports for Management and Line Staff

Worked closely with functional leaders, business units, and subject matter experts to identify develop and deploy new business processes for Sales, Service, Marketing, and Social

Review approaches with business and get buy-in

Review requirements with Developers and Testers

Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

Experience in conducting and driving User Training and Quality Assurance of the product

Collaborate with developers & testers to verify that solutions meet the business requirements

Drive in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Capture User Stories & Test Cases in JIRA

Reviewed Test Coverage and supported UAT

Tools & Methodology: Salesforce Service Cloud, Agile, JIRA, MS Project, MS Excel

Nash Holdings, Seattle, WA Dec 2018 – Dec 2019

Salesforce Administrator & BA

Perform technical analysis, design, development, implementation of applications with necessary customization

Support cross systems and related integrations across native Salesforce eco system

Building applications using Apex and Lightning

Working with Lightning Framework, Lightning components, Lightning events and Salesforce Lightning Design system

Working in agile development methodologies with Service Cloud implementation

Build solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and APIs

Work with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles

Troubleshoot and fix defects for planned releases and production issues.

Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling, and monitoring

Supported Scrum Master with Release Planning, Stakeholder Management, Capacity Planning

Helped streamline Decision Metrics for Leadership leveraging Salesforce Dashboards

Document User Stories

Review Test Scenarios & Cases, and support Business Users with UAT

Configure UI & Processes, User Access Control, Reporting & Dashboard Design, Workflows

Played role of QA Analyst with onsite-offshore coordination, guiding creation and execution of test strategies, test cases, bug tracking, documentation, and automation tests

Tools & Methodology: Salesforce Sales Cloud, Agile, JIRA

F5 Networks Overview, Seattle, WA Feb 2014 – Dec 2018

Salesforce Prod Support

Experienced and have strong familiarity with Lightning Experience with Integration between Force com and various systems platforms and data migration Informatica, Data Loader, etc.

Good Exposure to User Experience

Developed ability to troubleshoot complex issues using techno-functional skills

Comfortable in a fast-paced production environment and the ability to handle multiple simultaneous problems with changing priorities

Demonstrated excellent analytical and problem-solving skills and resolve issues quickly

Excellent communication skills and manage the customer end user communication

Provide production support for medium and highly complex Salesforce applications

Provide salesforce support including incident management user management security management Salesforce configurations workflows assignment rules etc.

Provided Pre-Implementation analysis and guidance for new applications going into production

Track and respond to inquiries problems and requests for information Identifies problem causes and provides resolution or escalation

Worked in various 24X7 shifts on rotation basis along with offshore teams

Troubleshoot and fix defects for planned releases and production issues

Supervised logs and notification services for scheduled automation processes and data loads

Experience in exporting the data to Excel Files and Text Files from database

Apex and Visualforce customization, Web Integration with Service cloud

Experience in Salesforce point and click configuration using workflows, validation rules, sales process setup, roles & profiles, reports, and dashboards

In-depth understanding of the architecture, capabilities, and constraints of the SFDC CRM application coupled with good understanding of business processes

Experience integrating Salesforce.com with other applications using SOAP, REST, BULK and Streaming APIs

Tools & Methodology: Salesforce, Agile Scrum, JIRA, MS Office

AM SGB Sdn Bhd, Malaysia Jun 2012 – Jun 2013

Sales Engineer

Dealing with transformer sales within local customers and agents (Malaysia)

Prepare and deliver technical documents explaining products or services on available transformers (oil, power or cast resin) to customers and prospective customers

Preparing purchase order as well as quote price on order requirements for customers

Conferring with customers and design engineers to assess transformer needs and to determine system requirements.

Assisting customers during testing process as well as delivery of transformer

Help customers solve problems related to installed transformer at client location

Following up with customer for transformer order and payments to increase monthly sales

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