Customer Service

507-***-**** adinj5@r.postjobfree.com *** Sibley St N Apt 754 St. Paul, MN 55101

Brianna Rutgers

EDUCATION

University of Minnesota, Twin Cities — Sociology of Law, Criminology and Deviance; Policy Analysis Concentration

SEPT 2016 - MAY 2020

WORK EXPERIENCE

University of Minnesota-Student Unions and Activities, Gopher Spot — Senior Student Manager, Student Manager, and Customer Service Associate

SEPT 2016 – MAY 2020

Programming Senior Student Manager, MAY 2019-MAY 2020

Propose, plan, and execute multiple bowling events for student engagement in the Gopher Spot

Administer basic training of the bowling program Qubica and bowling lane service

Collaborate with fellow managers and our supervisor to address store issues and find solutions in weekly meetings

Communicate with customers by phone or email to answer questions and create reservations

Food Service Student Manager, SEPT 2018-MAY 2020

Organize and improve food service spaces and ordering system to allow the proper ordering of food service materials

Contact vendors to order food service and compostable plates, cups, and cutlery

Supervise 2-4 customer service associates on shift to get tasks done around the store

Train new employees in proper food service, bowling, and register procedures

Customer Service Associate, SEPT 2016-MAY 2018

Provide excellent customer service through assistance in store, ringing up transactions, opening bowling and giving customers help with bowling set-up, bumpers, etc.

Practice food safe procedures while making fried foods, scooping ice cream, and prepping daily specials

Complete specialized tasks assigned each shift, including stocking and cleaning the store

Mayo Clinic, Mayo Medical Labs-Rochester — Lab Assistant

MAY 2018 - AUG 2018

Assembled the workstations of my coworkers to allow for an immediate start to processing of samples upon their arrival

Moved around the lab to assist the flow of samples from floor and triage to my work group

Adapted to random tasks including cleaning of workstations in the lab on slow days

VOLUNTEER EXPERIENCE

Communities United Against Police Brutality, Minneapolis— Volunteer

JAN 2020 - PRESENT

Research and organize materials needed for current cases and projects

Attend weekly meetings to discuss past, present, and future projects that assist victims and their families, other community programs, and local government events

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