AIZADA AKMYRZAEVA

An extremely motivated and resourceful, team member, with over 5 years’ experience in providing excellent quality of customer service while showing pride in the services delivered. I’m confident in communicating and indulging in a multicultural society both professionally and socially. Looking for an opportunity to advance my career and portray my skills for an organization that takes pride in both its clientele and employees.

PERSONAL PROFILE

Date of birth: 21/06/1994

Place of birth: Bishkek, Kyrgyz Republic

Address: Al-Rayan, Doha, Qatar

Contact: +974-********, adinhr@r.postjobfree.com

Marital status: Single

PERSONAL SKILLS

Communication I consider myself as person who can effectively convey information to people in a simple and unambiguous way by confidence and openmindness. Anticipating customer needs is a communication skill that I have mastered.

Multi-tasking I have the ability to perform multiple tasks with undivided attention

whilst exceeding expectations

Teamwork I am an enthusiastic and reliable team member who is able to be effective not only as a team player and also as individual. I believe the satisfaction of my colleagues and strong team performance create customer satisfaction.

Punctuality Time management is an important aspect that drives my entire career, it depicts how reliable and determined I am to execute my tasks.

Goal Oriented Achieving Long- term goals by completing daily tasks. Not only do I set specific- tangible goals- but I also set deadlines and create a plan to reach them.

WORK EXPIRIENCE

08.08.2019 – PRESENT MONDRIAN HOTEL

Doha, Qatar ESPA Receptionist

Greet and welcome guests as soon as they arrive.

Answer, screen and forward incoming phone calls.

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

Attracts potential customers by answering product and service questions; suggesting information about other products and service.

Taking care of customer with special needs.

Guest satisfaction

18.08.2018/23.07.2018 DOHA MARRIOTT HOTEL

Doha, Qatar F&B cashier, Restaurants Hostess

Dealing with different auditor of customers,

Taking and making reservations to restaurants, confirming with the customers and organizing tables for them with outlet directors, supervisors.

Answering to phone calls and mail letters

Checking and making daily, weekly and monthly reports

Meeting guests and escorting them to dining areas

Checking cash and ensure that amounts are correct and there is adequate change

Issue receipts, refunds, credits

12.09.2017/15.06.2018 BTA BANK

Bishkek, Kyrgyzstan Intern operations officer

Take ownership of customer’s issues and resolve them satisfactorily

Opening, maintaining and closing bank-card accounts, deposits

Making money transfers by opening or without opening accounts.

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Banking operations, financial, daily, annual reports, counting

02.10.2016-06.05.2017 OJSC " BANK KOMPANION"

Bishkek, Kyrgyzstan Intern Loan officer in Loans Department

Promoting bank services that may meet customer wishes, working with underwriting team or individuals througout the loan process

Obtain and verify financial information and monitor borrower during loan period.

Up-selling - knowledge, smile, customer service using banking selling methods.

Making operations, financial reports.

EDUCATION

1.09.2013/30.07.2016 ACADEMY OF PUBLIC ADMINISTRATION UNDER THE PRESIDENCY OF KYRGYZ REPUBLIC

Bishkek, Kyrgyzstan Baccalaureate diploma of finance

1.09.2010/20.05.2013 COLLEGE OF ECONOMY AND FINANCE

Bishkek, Kyrgyzstan Diploma: Economy and Finance

LANGUAGES INTERESTS

Kyrgyz – Native Yoga, Dancing

English – Fluent Swimming and having Walks

Russian – Fluent Books, meeting new people

Arabic - Beginner

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