G R E G O R Y J O H N S O N

S TOUGHTON, MA *****

(774) 254–4903 adinf6@r.postjobfree.com www.l inkedin.com/in/gregjohnson414 S U M M A R Y

Financial Services Project Manager, Product Manager, and Scrum Master with experience planning, designing and managing projects which offered data accuracy to clients. As Scrum Master, drove the development process used to ensure work was completed and goals were met. Served as change agent, influencing a new Agile mind set across the organization. Expertise includes:

Project

Management

Managed multiple client, process and financial projects concurrently.

Partnered with outside project management teams to deliver project status information to upper management.

Earned Lean facilitator designation, helping teams to improve their processing capabilities.

Product

Manager

Took ownership of multiple performance reporting platforms.

Managed staff resources to prioritize and address clients’ requests and issues.

Collected and analyzed information from clients and worked closely with internal and external stakeholders to deliver the best possible solution to the client. Scrum

Master

Led multiple teams with varying level of Agile experience.

Facilitated all ceremonies (Planning, Backlog Refinement, Retrospectives, Stakeholder Meetings) related to the Agile process.

Served as an Agile coach to across the organization, providing best practices and guidance on the Agile process.

Technical

Skills

CompTIA Project+ Certified, PSM-I, Lean Facilitator, Project Management, Software engineering, Agile (Scrum) Development, SQL, Excel, VBA, Service Now, JIRA, Java, Python, C.

W O R K E X P E R I E N C E

STATE STREET CORPORATION, Quincy, MA Jun 2006 – Mar 2020 Scrum Master/ Application Developer (Jul 2015 – Mar 2020) Scrum Master (process manager) for multiple Agile development teams (up to 15 members), managing resources, creating and maintaining project timelines. Created and maintained project documentation throughout all stages of the project development lifecycle.

Prioritized backlog based on feedback from business users, ensuring that the users were able to get the most critical data or reporting needed used for business and investment decisions.

Coached new team members on best practices, building critical Agile and presentation skills which created efficiency across the team.

Took business requirements and created user stories, resulting in added value for the users.

Reported project timelines and financial data to senior management, providing information used for project decisions.

Created and maintained audit documents, resulting in the division successfully passing internal and external audits.

Developed applications in JCL, SQL, and COBOL.

Used Rational Team Concert to deliver code into production. Senior Performance Analyst (Jun 2014 – Jul 2015)

GREGORY JOHNSON PAGE 2

Responsible for responding to and resolving client inquiries about account returns and accounting data.

Managed the Joint Venture team in India for account opening processes.

Wrote and maintained Visual Basic for Applications (VBA) macro which decreased mistakes by 80% and reduced task time by 33%.

Created and maintained Audit documentation.

Product Manager (Jun 2010 – Jun 2014)

Managed the performance platform for multiple investment banking clients.

Performed analysis including audits on 10,000 accounts across multiple clients, delivering complex, customized investment reporting to investment managers.

Responded to and resolved client inquiries about company products.

Developed and updated procedures on audit processes, ensuring compliance and a successful audit review.

Maintained investment classification reporting, providing data to clients for accurate reporting of returns.

Provided returns and completed database maintenance for 700 client benchmarks.

Assisted in converting new and existing clients to State Street performance reporting platform. Client Service Representative (Apr 2010 – Nov 2010)

Responded to client inquiries from initiation to resolution.

Completed transaction audits on 1,000+ clients to keep balances up to date.

Performed root cause analysis, preventing issue reoccurrence and increasing client satisfaction. Performance Analyst (June 2006 – April 2010)

Responsible for daily and monthly processing, reporting, and audit preparation.

Organized and maintained daily folders for audit purposes.

Trained the global oversight team to take over daily responsibilities (2008), resulting in a cost savings of 1.5 FTEs.

Calculated daily and monthly Investment returns, providing investment insight to clients.

Resolved transactions that caused accounts to go out of balance.

Resolved daily and monthly Market Value Reconciliation breaks, ensuring investment returns could be calculated properly.

E D U C A T I O N

Coursework toward Master of Science, Computer Science, BRIDGEWATER STATE UNIVERSITY, Bridgewater, MA

(2015 – 2018)

Computer Science Coursework, QUINCY COLLEGE, Quincy, MA

(2012 – 2015)

Bachelor of Science, Finance, UNIVERSITY OF MASSACHUSETTS DARTMOUTH, North Dartmouth, MA

(2002 – 2006)

V O L U N T E E R W O R K

SOUTH SHORE ELDER SERVICES, Randolph, MA July 2020 – Present Meals On Wheels Driver (July 2020-)

As a Meals On Wheels driver I deliver approximatly 100 meals a week while following all health and safety protocols.

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