Manager Sales
Resume:
VICTORIA MILLER, CMP
GENERAL MANAGER OF THE RESTAURANT AND PRIVATE DINING
Highgate Hotels- The Candler Hotel March 2020- August 2020 DIRECTOR OF RESTAURANTS (Restaurant Operations)
Atlanta Evergreen Marriott Resort. April 2019- March 2020
• Leader of six property Food & Beverage locations and 30 associates, Waterside Restaurant, Stonewalls Bar& Grille, ROCKS Bar, Bar on the Waterside, Mountain Brew Café, A-la -Cart (room service)
• 336 sleeping rooms, 64,302 square feet of meeting space
• Improved Beverage Cost of Sales Points; Beverage: 160 Basis Points 16.8% to 15.4%
• Key Leader in Marriott Mobil dinning roll out for A-la-cart (room service)
• Complete menu development and implementation for Waterside Restaurant.
• Restaurant Renovations with relocation of Stonewalls Sports bar to temporary location.
DIRECTOR OF EVENT PLANNING AND OPERATIONS (Union Staff Unite Here Local 1) Wyndham Grand Chicago Riverfront January 2018- April 2019
• Leader of Event Planning, Event Operations, and Group Housing for 23 Events Associates with 334 sleeping rooms and 34,000 square feet of meeting space
• Key Leader for 2018 Meeting Space Renovation
• Increased Associate Engagement YOY: Event Planning 14%, Event Services 11%, Event Management 8%, Banquets 8%
• Increased Event Satisfaction Event Phase by 6.9% (100% YTD); Increased Event Satisfaction Intent to Recommend by 2.1% (90.7%)
• Increase Banquet Profit by 10 Basis Points YOY, Increased Total Sales by 146 Basis Points YOY; Decreased Payroll Expenses by 80 Basis Points YOY
• Improved catering forecast accuracy by 8%
• Improved rooms forecast accuracy by 5%
• Improved hotel beverage cost from 24% to 19%
• Decreased Miscellaneous Cost of Sales by 29%; Increased Department Net Profit by 10.7%; Increased Total Sales by 8.7%; Decreased Cost of Sales by 7.6% YOY
• Managed complete team of outside labor during 31day labor strike successfully with zero negative revenue loss
Motivated, team oriented, achiever with a strategic focus on success and fifteen years of hospitality related experience. A continuous learner with an eye for detail, superior problem solving, active listening and communication skills while utilizing a futuristic mindset. A proven track record of success in multiple organizations as a leader, teacher, and developer of others exhibiting relentlessness in pursuit of excellence. Project Management
Customer Service
Client Relations
Strategic Planning
Team Leadership
P&L ownership
Improving Efficiency &
Productivity
Team Building
Menu Development
Time Management
Attention to Details
DYNAMIC OPERATIONS LEADER. STRATEGIC THINKER. SOLUTION ORIENTED 404-***-**** PROFESSIONAL PROFILE
EXPERIENCE
adine7@r.postjobfree.com
Atlanta, GA
linkedin.com/in/
victoria-miller-cmp-
55354322
SKILLS
EXPERIENCE continued
Hospitality Management
University of Mississippi
2005– 2009
Convention Industry Council,
Accreditation Awarded
February 2012
Certified Meeting Professional
SERV Safe Manager & Trainer
EDUCATION
VICTORIA MILLER, CMP
DIRECTOR OF CATERING SALES & EVENTS
Hyatt Centric Magnificent Mile January 2017- January 2018
• Leader of 2 Catering Sales Managers, 2 Event Managers, 1 Event Concierge, and 1 Events Assistant with 419 sleeping rooms and 26,000 square feet of meeting space
• Lead team in Hyatt divestiture
• Achieved 102% of Total Hotel Revenue Sales Goal Q1 2017
• Created automated forecasting workbook to capture variances/history for improved forecast accuracy
• Leader of Daily Business Review; Trained team in forecast accuracy and P&L best practices
• Implemented SOP (Standard operation procedures) for the event and event operations department to stream link business flow
• Individual Event Satisfaction score 100% - increasing total score from 89.7% to 93% SENIOR EVENT MANAGER
Renaissance Schaumburg Convention Center Hotel October 2015 – January 2017
• Responsible for managing and executing events for the Renaissance Schaumburg Convention Center Hotel with 500 sleeping rooms and over 60,000 square feet of flexible meeting space and a 97,000 square foot convention center
• October 2015- October 2016 managed 288 events generating $4,926,155.97 in combined event and room revenue
• Personal event satisfaction score of 91.6%
• Key Leader in 2016 rooms and meeting space renovation
• Property Event and Sales SME (System Matter Expert)
• Committee Member for the Chicago chapter of JEWEL (Women Empowerment Chapter)
• BLT (Franklin Covey Breakthrough Leadership Training) property coach SENIOR EVENT MANAGER
Atlanta Marriott Marquis July 2013- October 2015
• Key Leader for Event Management 2015 Renovation Strategy
• Managed groups up to 70,000 attendees to include Dragon Con and the International Convention of Jehovah’s Witnesses and food and beverage functions up to 4,500 people for Forever Young Mayor’s Ball along with being the primary manager of 144 affiliates for NAREIT; 160,000 square feet of meeting space, 1663 sleeping room property
• Led overall banquet catering actualized revenue of $25,468,939 with a return of 74.5% profit resulting in a record-breaking year for the Atlanta Marriott Marquis and the Atlanta Market
• Expert in resolution of overbooked space conflicts, stacking business, and financial forecasting; Developed and implemented processes and procedures for improvement of execution for Event Planning and Event Operations teams through AES Action Planning and Red Coat Concierge training and advancement Microsoft Office Suite
Adobe Illustrator
Adobe InDesign
Social Media Marketing
WordPress
CITY/PMS
Delphi/ Envision
DYNAMIC OPERATIONS LEADER. STRATEGIC THINKER. SOLUTION ORIENTED 404-***-****
adine7@r.postjobfree.com
Atlanta, GA
linkedin.com/in/
victoria-miller-cmp-
55354322
TECHNICAL SKILLS
VICTORIA MILLER, CMP
EVENT PLANNING & OPERATIONS MANAGER (Department Head) Atlanta Marriott Midtown Suites May 2012- July 2013 EVENT PLANNING MANAGER
Marriott Southeast Sales Office February 2011- May 2012 Representing 66 hotels across 5 brands
SALES COORDINATIOR
Atlanta Marriott Century Center July 2009- February 2011 Meeting Professionals International
Chicago Chapter- Co-Chair for Special Events/ Fundraising ALANNA MACGREGOR
Director of Hotel Operations
Marriott International
adine7@r.postjobfree.com
VANESSA PARADA
Director of HR
Wyndham
IYONNA RIVERS
Director of Sales
Sonesta
adine7@r.postjobfree.com
DYNAMIC OPERATIONS LEADER. STRATEGIC THINKER. SOLUTION ORIENTED 404-***-**** EXPERIENCE continued
PROFESSIONAL DEVELOPMENT
adine7@r.postjobfree.com
Atlanta, GA
linkedin.com/in/
victoria-miller-cmp-
55354322
REFERENCES
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