Desktop Support Service Representative

JOSSUAN GARCIA

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https://www.linkedin.com/in/jossuan-garcia-gamez-24503478/

EDUCATION

Expected in 12/2021

Master of Science: Computer Science & Information Technology Winston-Salem State University - Winston-Salem, NC 12/2020

Bachelor of Science: Computer Science

Winston-Salem State University - Winston-Salem, NC Dean's List, Fall 2017 - Fall 2020

3.87 GPA

Minored in Mathematics

WORK HISTORY

11/2019 - Current

I.T Support Analyst

Talon Healthy IT Services - Winston-Salem, NC

Interact with customers to provide and process information in response to inquiries, concerns, and requests Gather customer's information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

Supported users with software, hardware and network issues. Configured hardware, devices and software to set up work stations for employees. 09/2014 - 10/2020

88 Motor Transport Operator

Army National Guard - Winston-Salem, NC

Operate all wheel vehicles and equipment over varied terrain and roadways Manage load, unload and safety of personnel being transported Oversee and check proper loading and unloading of cargo on vehicles and trailers Employ convoy defense techniques

Identify, correct or report all vehicle deficiencies Prepare vehicle for movement/shipment by air, rail or vessel. 03/2018 - 11/2019

Customer Service Representative

Flow Automotives - Winston-Salem, NC

Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.

Consulted with product development teams to enhance products based on customer data. Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Arranged potential client contacts, cultivated relationships and followed through all service needs. SKILLS

Decision-making Desktop support

2852 Golden Oaks Drive, Winston-Salem, NC 27107 336-***-**** adindd@r.postjobfree.com Customer service

Problem-solving

Networking

Bilingual

73 WPM typing

Computer programming

Familiar with JAVA, .NET and C#

Installation and maintenance

Troubleshooting and debugging

Data recovery

Windows 10

Active Directory

Application support

Technical Support

Microsoft Office Specialist (MOS) Expert

Software Updates

End-User Support

Hardware Installations

Citrix

SUMMARY

Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.

Contact this candidate