Robin A. Ross

**** ********* ******

Westchester, Illinois 60154

708-***-****

adinda@r.postjobfree.com

https://www.linkedin.com/in/raeross/

SUMMARY

A driven and highly analytical information technology executive with multi-industry experience, specializing in project management, data management, quality assurance, risk mitigation, scheduling and testing, budgeting, ROI analysis, requirements definition, system implementation, and solution deployment. A proven track record of providing conception-to-grave project management, operational support, and management over various IT infrastructure and solutions including telecommunications, audio visual, networking, reporting, Association Management and ERP systems Excels at liaising between business and technical areas to deliver operationally-focused solutions quickly and efficiently. Experienced at evaluating and managing risks associated with technology projects and planning. A savvy and resourceful leader who blends business requirements and stakeholder needs to exceed project deliverable expectations.

EXPERIENCE

MAKE-A-WISH Illinois, Chicago, Illinois

Information Technology Director, 2019 – present

Develops, implements, and manages the Foundation’s Technology strategy, integrating systems, applications, and business analytics to propel the Foundation towards its goals. Champions a consultative approach across the Technology team to understand business challenges and collaborates with business units to define and implement solutions.

Leading effort to develop new PowerBI reporting tools and migrate legacy Crystal Reports to Microsoft PowerBI.

Leading Data Quality project to eliminate data quality issues, document current data environment, position organization to leverage data analytics and prepare for major system upgrade to Salesforce.

Led project to replace aged telephone system with state of the art hosted VoIP solution; eliminated need for on-premise equipment and maintenance.

Developed technology training plan and roadmap to improve staff efficiency and effectiveness with core technologies.

Supervises two Business Analysts.

AMERICAN SOCIETY FOR GASTROINTESTINAL ENDOSCOPY, Downers Grove, Illinois

Senior Director of Technology, 2016-2018

Provided leadership and held management responsibility for direction, coordination, integration, and implementation of technology across entire organization. Evaluated and implemented technology solutions to support programmatic, administrative, rental, and support services. Managed all aspects of organization’s information and business technology as well as audio-visual infrastructure and support relationships. Developed and implemented policies, programs, and projects related to use of information and audio-visual technologies. Supervised IT team and coordinated with A/V services team regarding A/V environment. Coordinated with organizational Leadership Team regarding design, specification, planning, and execution of A/V and IT projects.

Led project to replace custom .Net e-Commerce and member portal environment with iMIS RiSE CMS-based environment. Reduced costs associated with e-Commerce site support and increased staff ability to manage environment.

Leveraged RiSE CMS environment to develop event registration micro sites. New environments improved marketing and sales team’s ability to serve their constituents.

Guided Office 365 transition project. Reduced TCO for office productivity and collaboration by 25% while increasing remote working and collaboration capabilities for staff.

Upgraded staff PCs from Windows 7 to Windows 10; improved security and reliability.

Led initiative to select new Association Management System vendor partner.

Worked with stakeholders to develop, implement and monitor data governance structure.

Technology lead on project to replace legacy website; led integration to association management system and coordination with other web environment elements.

Technical lead on project to upgrade legacy online learning environment with a Learning Management System. Led integration efforts with Association Membership Management System, coordinated web service development and integration with Learning Management System environment.

Developed project governance structure to improve stakeholder satisfaction, manage expectations and project outcomes.

Director of Technology, 2007-2016

Guided and oversaw management, operation, maintenance, and availability of all technology resources. Managed all office system, iMIS Association Management System, Dynamics GP ERP system, server and networking upgrades. Selected and managed technology vendor partnerships, including IT managed services, hosting, telephone and data cabling, ERP and Association Management System support. Served as integral part of web environment support and management team. Assumed management and operations responsibility for A/V systems of new facility, as well as core IT infrastructure. Developed and implemented IT policies, programs and projects related to use of information technology. Supervised database analyst and Audio-Visual Systems Manager. Supported all job-related staff technology needs. Designed and Implemented virtualized server room architecture.

Reduced infrastructure managed services support contract costs by nearly 50%.

Acted as member of core project team and technical lead for 42,000 square foot headquarters and training facility project.

Moved the Annual Dues renewal process in house; reduced operating costs $20,000.

Moved the iMIS Association Management System upgrades in house; reduced operating costs by $15,000 per upgrade.

Worked with technology team to develop stored procedures that assisted in maintaining data quality in the Association Management System.

Managed multiple projects to improve efficiency in finance, membership management and outreach to members.

ADDITIONAL EXPERIENCE

THE FIELD MUSEUM OF NATURAL HISTORY, Chicago, Illinois, Manager IT Strategy and Planning, 2005-2007. Directed information technology forecasting and managed information security. Designed operational strategies and business continuity plans. Developed IT policies and procedures. Coordinated IT volunteer program, including project development, recruiting, and tasking functions.

Enterprise Applications Project Manager, 2004-2005. Assumed leadership for visitor admission ticketing system replacement project. Synchronized separate business unit requirements and created operational policies and procedures. Provided network and capital construction project support. Deployed first generation SaaS visitor ticketing solution. Reduced operations and maintenance costs and replaced on premise hardware with web-based solution.

Manager Telecommunications Services, 2001-2004. Sustained voice and data networks provided 24/7 support. Planned and coordinated telecommunications and infrastructure designs for installations and construction projects. Designed and coordinated installation of network infrastructure for 250,000 square foot underground storage facility. Designed and coordinated the network infrastructure for 90,000 square foot building cooling system. Served as founding member of PaeTec/WindStream customer advisory board. Supervised two staff and multiple vendors.

Applications Manager, 2000-2001. Oversaw project and program coordination for VP and CIO. Created new infrastructure specification and project implementation plans. Designed information security policies and business continuity strategies. Developed standardized project methodologies for business unit. Replaced legacy network infrastructure with fiber optic backbone and switched technology. Increased bandwidth to users and improved network reliability, manageability, and performance.

MILITARY SERVICE

CANADIAN ARMED FORCES, Communications Officer, 1980-2001. Held several positions of increasing responsibility in Canada and the United States. Final assignment was as an Exchange Officer at United States Air Force Space Command Headquarters (Colorado Springs, Colorado), serving as Project Manager. Directed multi-million-dollar Air Force communication projects. Evaluated and designed information technology architectures.

EDUCATION

ROYAL ROADS MILITARY COLLEGE, Victoria, Canada

B.S., General Science, 1984

PROFESSIONAL DEVELOPMENT

Canadian Forces Land Force Command and Staff Course

Canadian Forces Land Staff Course

Canadian Forces Staff School

Canadian Forces Advanced Signal Officer Course

Canadian Forces Advanced Command Control Information Systems Course

Wright Patterson Air Force Base Reliability and Maintainability Engineering

US DoD Contract Management

Canadian Forces Department of Defense Program Management

GPS Engineering course

Mil Standard 2167 software development

Cisco Network Administration

AFFILIATIONS

Association of Electronic Warfare Professionals

Command Control, Communications, Computers and Intelligence Association

BOARD EXPERIENCE

PaeTec Customer Advisory Board

COMPUTER SKILLS

MS Office/Office 365, MS-Project, Microsoft PowerBI, Oracle NetSuite, MS-Visio, Windows 7 and 10 Operating Systems, Windows Server 2008-2012 Server Operating Systems, Intermediate Microsoft Dynamics GP, AlienVault SIEM, iMIS Association Management System, SiteFinity Content Management System, iMIS RiSE Content Management System, Blackbaud Raiser's Edge CRM, Office 365 Administration, Basic SalesForce, Intermediate Server Administration/Management, Cisco HP and Netgear Network Equipment, VMware, Microsoft Hyper-V, Cisco and Meraki Routers, Networking, TCP/IP, DNS, Cable Infrastructure, Veem and Vembu Backup Solutions, Hitachi SAN, Basic SQL, Basic Linux.

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