Manager Service
Resume:
Gerrard Smith
Richmond, VA **233
To whom it may concern,
It is my desire to gain employment in the service industry as a restaurant manager. I have extensive experience as a restaurant operator serving in the capacity of acting General Manager and Assistant general Manager.
I am well versed and adept at reconciling Profit and Loss Ledgers and determining best practices to reach the desired budgeted goals.
I have attained people building skills and intertwined with consistency and a tempered use of progressive discipline, this has allowed me to achieve desired results. I possess unique skills as I have served as both a Culinary and Service Manager in my travels. This has afforded me the luxury of being able to combine both skill sets and perspectives of all departmental responsibilities and how they interconnect with one another, This has allowed me to empathize with employees of each department furthering my ability to be proactive in my decision making, and delivery of effective leadership and direction in both the F.O.H. and B.O.H.
I hope this cover letter finds you well.
Best regards,
Gerrard Smith
Gerrard
Smith
Gerrard Smith
4901 Lurgan Pl
Richmond, VA 23228
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Skills
-I possess excellent communication skills to include both verbal and written.
-Open to feedback
-Meet deadlines.
-Possess problem-solving skills.
-Teamplayer
-Time management skills
-Initiative
-Extensive/training and certified in prep, grill, fry, salad and various kitchen stations.
-Well versed and certified in Service/bar/host functions. ㅡ
Experience
Olive Garden
April 2012-Sept 2019
Service/Bar Manager & Culinary Manager
Service/Bar Manager responsibilities:
-Ensure standards of service and procedures are met.
-Communication of menu and service standard changes.
-Supervision of training
-Focusing of profitability via sales and check average increases.
-Control labor costs via scheduling and staffing.
-Maintain overall safety and cleanliness of restaurant.
- set budgeted goals.
-Place liquor, beer and wine orders.
Culinary Manager responsibilities:
-Place weekly truck/produce orders.
-Place monthly smallwares orders.
-Supervision of training.
-Maintain food cost.
-Supervise the execution and delivery of new menu items. Accomplishments:
Reduced B.O.H. labor cost from 15.2% to 11.8%. This was primarily accomplished by the following:
-Cross-training of ALL B.O.H. team members.
-Reviewing and ensuring scheduling coincides with peak and down period of the business.
-Aces in places.
-Strict half hourly monitoring of sales trends.
Check average increase from $17,45-$19.65
This was accomplished by the following best practices:
-Sales contest incentives.
-Check audits.
-Shiftly coaching and accountability.
-Sale classes for outliers.
Food cost reduction from 11.2%to 8.4%. This was achieved by the following:
-Daily sensitive item counts.
-Pre-portioning of high dollar waste items.
-Proper potioning devices in place.
-Close monitoring of pars/thaw/pulls
-strict adherence to recipes.
American Family Fitness/ Fitness Trainer
Aug 2007-April 2012
-Develop personally tailored exercise programs and routines for clients based upon their physical capabilities and needs, and monitor their progress.
Applebees/Service/Bar & Culinary Manager
Feb. 2002-nov. 2010
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Education
School Name / High School diploma
Lawrence North high school
Indianapolis, Indiana
1983-1984
Indiana State University/ Bachelor of science Criminology Aug.1984-1989
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Awards
-Fitness Employee of the Year 2012
-Created “Rising Star” program for Cracker Barrel Old country store.
-Company Commander of R.O.T.C. Program at Indiana State University
-ServeSafe Certified
Contact this candidate