Janice Phiffer, PMP, ICP, ICP-APM, CMAP, ITIL Foundation

Email: adin6m@r.postjobfree.com

Cell: 703-***-**** Clearance: Secret

Residence: Dayton, OH Willing to Travel: 20%

Summary

Ms. Phiffer brings 25 years of project management experience working in both the private and public sector, managing clients, schedules, scope, budget, and deliverables. Her current professional focus is information technology project management. She brings experience software development lifecycle including training and executing in Agile and Scrum and 15 years in federal contract management. Ms. Phiffer currently holds a Secret Clearance and PMP, ICP, APM, ITIL and CMAP certifications.

Key Skills

Program Management

Healthcare Project Management

Agile Practitioner

Software Development Life Cycle

Staff Development

Change Management

Certifications

Project Management Professional – credentialed through 2020 (PMP)

ICAgile Certified Professional (ICP)

ICAgile Project Manager (ICP-APM)

Information Technology Infrastructure Library (ITIL) Foundation

Change Management Advanced Practitioner – McDonough School of Business, Georgetown University, Washington, DC (CMAP)

Relevant Experience

Developed introductory webinar on Agile, DevOps and DevSecOps and completed extensive research on the implementation of Agile and Agile methodologies in government programs.

Transitioned VA project teams including developers to Agile and lifecycle management methodology.

Provided healthcare insurer with database development and requirements review for business readiness activities.

Managed multiple teams of business analysts and technical developers providing call center agents with a view of Veteran’s data to triage the most common inquiries from a single graphical user interface.

Set up and managed the Objective Review Committees convened to review $4.5B in grants awarded to states for establishment of mandated state level health care marketplaces (exchanges).

Managed a team focused on providing Veterans Health Administration (VHA) with recommendations for improving the effectiveness and efficiency of its Medical/Surgical and Prosthetic supply chain lifecycle (i.e., acquisition planning through disposal).

Managed all operations of 75+ person political fundraising phone bank, increasing productivity by 23% and established internal HR function thus reducing costs and improving turnover.

Executed a project, utilizing 30-person recruitment team, which successfully recruited 500 medical professionals to advocate on against a restrictive governmental policy change.

Hired, trained, and managed hundreds of temporary call center staff on federal and state legislative issues, advocate recruitment, lobbying vehicles, database completion, team management and monitoring and feedback.

Education

Master of Urban Administration, Wright State University, Dayton, OH

Bachelor of Science in Communications, Ohio University, Athens, OH

Relevant Employment

Principal Specialist, Kellogg, Brown and Root (KBR) 11/2019-Present

Air Force Institute of Technology (AFIT)

Ms. Phiffer serves as the Agile Product Training Subject Matter Expert, researching effective implementation of Agile and Agile Methodologies in Federal government programs. She has developed an Agile, DevOps and DevSecOps primer for general distribution and is currently working with a system engineering team to create a curriculum of Agile as part of the DoD Software Acquisition Pathway.

Sr. Project Manager (Contractor), Brooksource 4/2019-7/2019 Initiated a business readiness function for healthcare client by creating a SharePoint database of milestones and requirements to facilitate improved market implementation for 2020 products

Associate/Lead Technologist, Booz Allen Hamilton 2005-2019

Served as Program/Project Manager:

Department of Veterans Affairs, Office of Information & Technology, VA Mobile Infrastructure Services

Working with project leadership, developed, and executed formal phase out plan for a VA Mobile Infrastructure Services (VA MIS) Cloud-based platform, established to function as an umbrella for sharing common controls and management across multiple enclaves and major applications.

Office of Information & Technology, Veterans Relationship Management (VRM), Customer Relationship Management (CRM) Program Development, Department of Veterans Affairs (VA)

Ms. Phiffer managed a cross functional team for CommCare CRM initiative, under The Office of Community Care (OCC), developing CRM plug-in solutions to replace and remove the CommCare CRM dependency on the Veterans Information Systems and Technology Architecture (VistA) Claims, Payment, and Eligibility (CP&E) system OCC FM (Family Member) VistA Application Programming Interface (API).

For three years prior, Ms. Phiffer managed multiple teams of business analysts and technical developers, implementing tailored CRM systems, providing call center agents Veteran’s data from a single graphical user interface to increase first contact resolution. Using the Agile development methodology, her teams developed solutions for the Health Resource Center’s (HRC) and Call Center Way Forward (CCWF), migrating their current Seibel based CRM solution to a Microsoft Dynamics based solution, which include a data migration of 40M data records.

MyHealtheVet, VHA, VA

Ms. Phiffer managed a multi-task contract of requirements development, use cases creating and lifecycle management requirement documents.

State Health Insurance Exchange Implementation, Department of Health and Human Services (HHS) Center for Consumer Information and Insurance Oversight (CCIIO), Center for Medicare and Medicaid Service (CMS)

Ms. Phiffer managed the execution and oversight of the Objective Review Committees convened to review $4.5B in establishment grants awarded by CMS for establishment of mandated state level health care marketplaces (exchanges) as stipulated by Affordable Care Act.

Medical/Surgical and Prosthetic Advanced Supply Chain Capability Assessment, Office of Acquisitions and Logistics (OAL), VHA, VA

Leading a team of 20+, Ms. Phiffer provided VHA with recommendations for improving the effectiveness and efficiency of its Medical/Surgical and Prosthetic supply chain lifecycle (i.e., acquisition planning through disposal).

Office of Emergency Management (OEM), VHA, VA

For this agency-wide preparedness initiative, Ms. Phiffer delivered program management for five work stream teams providing strategic planning, emergency management program evaluation, policy updates, training program development, and national exercise execution. She developed and administered project plans, client communications, project budgets (including subcontractors) and staffing.

Relevant Employment

Grants.gov Program Management Office, HHS

Ms. Phiffer managed the PMO supporting the government wide Grants.gov system, providing strategic planning, capital asset planning/business case development, budget/financial management, performance reporting, process analysis, and stakeholder management.

Independent Consultant, Los Angeles, CA 2004-2005

Provided program management, strategic communications, direct marketing and public affairs program design, management, and execution.

Clients include a national nonprofit, a financial services coalition, start-up businesses, a boutique museum, and a lobbying law firm.

Project example:

Recruited economists from a variety of academic institutions to publicly advocate on behalf of a controversial financial service.

Assistant Vice President, B&D Consulting (affiliate of Baker & Daniels), Washington, DC 2002-2004

Served as senior executive for all public affairs programs, from design and execution to reporting and follow-up, providing clients with stakeholder/coalition development, advocate mobilization, issue research, legislative action planning, crisis communications, grassroots lobbying and direct contact issue marketing services.

Responsibilities included: client cultivation, program research and strategy design, project development including budget, timeline and staffing, educational and recruitment material creation, media planning, facilitation and content development, overall project management, client briefing, follow-up, and final report completion.

Project examples:

oProvided snapshot of Medicaid reimbursement and coding for several products by contacting Medicaid Directors and agency staffs in 50 states, collecting intelligence on stakeholder influences within each state and determining state budget changes through state-level key contacts.

oRecruited almost 500 medical professional advocates to weigh in on competitive bidding issues at the state and federal level resulting in personalized letters and lobbying phone calls to key legislators and administrators, 75+ signatures for advocacy media use and a comprehensive database of mobilization-ready advocates.

Vice President of Operations, CAPTEL, Washington, DC 2000-2001

Managed all operations of 75+ person political fundraising phone bank including business development, project design and oversight, budgeting, billing, and human resources

Raised political and PAC funds for a national political party and high profile, national trade associations.

Increased telemarketer productivity 23% by improving training, feedback and quality control programs which included the promotion from within of four Shift Supervisors and a Human Resources Administrator.

Established internal human resources department, eliminating a PEO contract, which allowed for enhanced employee benefits, increased efficiency in payroll and compliance and lower overall HR costs.

Streamlined internal functions by systematically addressing inefficiencies in recruitment, employee development, productivity tracking and reporting, quality control and supervision.

General Manager, River Jet Ad Co., LLC, Washington, DC 2000

Structured, established and managed all operations for a startup business entering the advertising, entertainment, transportation, and online arenas.

Relevant Employment

Administrator, Foundation and PAC Coordinator, Managed Funds Association, Washington, DC 1999

Managed day to day operations of 700+ member association representing hedge fund, futures, and alternative investment professionals.

Solely responsible for managing the Foundation for Managed Derivatives Research and MFA PAC.

Planned bi-annual conference, managed yearly membership renewal, and served as Board of Directors administrator.

Served as legislative coordinator managing all government relations activities including comment letter filing and dissemination, PAC administration, FEC filings and legislative research.

Project Manager-Quality Control, Bonner & Associates, Washington, DC 1996-1999

Designed and managed projects for premier grassroots lobbying organization servicing Fortune 500 corporate and trade association clients.

Utilizing temporary staffs of up to 200, brought legislative success on issues ranging from land use to pharmaceutical regulation utilizing a variety of grassroots techniques including patch calls, mailgrams, fax campaigns, open letters, issue advertising, coalition development, stakeholder conference calls and editorial board participation.

Ongoing project management including strategy development, issue research, training and staffing, material design, quality control, timeline and budgeting, and database management.

Development Coordinator, National Alliance for the Mentally Ill, Arlington, VA 1996

Supervised construction for newly established $20 million department and subsequently developed association's standards and policies relating to direct mail solicitations, donor and membership acknowledgments, major gift recognition and executive director mailings.

Manufacturer’s Representative, M&M Sales Co., Dayton, OH 1992-1993

Commission sales of six gift lines in Cincinnati/Dayton territory servicing 250 accounts with territory volume of $500K.

Account Executive, Riviera Concepts of America, Inc., Dayton, OH 1989-1992

Serviced 105 stores for four fragrance brands with territory volume of $1M

Top 10 territory in the United States 1990-1992.

Increased territory size in three years from 29 stores to 105 with volume growth of 350%.

Sales and Department Manager, Federated Department Stores, Dayton OH 1979-1989

Managed up to 75 associates at a time in 20 departments over the course of 10 years with sales volumes reaching $2.5M.

Graduate Work

Project Assistant, Downtown Dayton Partnership, Dayton, OH 1994-1995

Graduate Assistant, Center for Urban and Public Affairs, Dayton, OH 1993-1994

Volunteer Work

House Captain, Rebuilding Together, Washington, DC 2007-2008

Kitchen Volunteer, Food and Friends, Washington, DC 1999-2000

AIDS Walk, Donor/Sponsor Coordinator, Whitman-Walker Clinic, Washington, DC 1997-1999

President, Vice President, Board Member, Friends of the Dayton Ballet, Dayton, OH 1993-1996

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