PROFESSIONAL SUMMARY

Professional Objective: To further my experience and growth with a

professional employer. Enthusiastic Insurance/customer service agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customers and employers needs. Motivated to learn, grow and excel. WORK HISTORY

Auto Insurance Agent, 07/2018 to 11/2020

Florida Regional Insurance - Sunrise, FL

Telemarketing Sales Representative, 07/2017 to 07/2018 Florida Regional Insurance - Sunrise, FL

Hostess /Waitress, 01/2017 to 12/2017

Vinos On Las Olas - Fort Lauderdale, FL

CONTACT

Address: Sunrise, FL 33325

Phone: 239-***-****

Email: adin4t@r.postjobfree.com

SKILLS

CYNTHIA G. WOLLMAN

Handled outbound and inbound sales-related calls to qualify individuals interested in purchasing insurance coverage for auto and homeowners insurance policies.

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• Explaining coverage to customers to make them more knowledgeable. Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

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Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

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Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

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Upsold additional products and services after identifying customer needs and requirements.

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Performed cold calling and outreach to build sales pipeline for auto and homeowners insurance quotes.

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• Assisted with training and orientation of new employees.

• Recorded contact information of customers and potential customers.

• Overcame objections using friendly, persuasive strategies. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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Suggested appropriate food and drink pairings to increase per-ticket sales.

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Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

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Checked identification to enforce age regulations for alcoholic beverages.

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• Excellent communication skills

• Type 50 wpm.

Word, Outlook, Windows 95-XP, Word

and Excel, Google Docs, interviewing

new employees.

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• Customer service skills

• Data entry

• Dispatching

• Insurance

• Managing

• POS

• Sales

• Scheduling

• Telemarketing

• Auto insurance

• Property insurance

Assistant Manager, 07/2014 to 07/2016

Direct Heating & Cooling - Cape Coral, FL

Typist/Clerical, 05/2012 to 07/2014

Direct Heating And Cooling Inc. - Cape Coral, FL

Telemarketing Sales Representative, 12/2011 to 05/2012 Direct Heating And Cooling Inc. - Cape Coral, FL

Waitress, 07/2011 to 02/2012

Sans Sushi - Cape Coral, FL

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

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Folded napkins and prepared silverware sets to provide adequate supply for host station.

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Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

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Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

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Recruited, hired, trained and supervised telemarketing room of 10 employees.

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• Dispatching technicians to service calls, appointments and deliveries.

• Opened and closed office.

• Contacting clients to set up annual maintenance.

• Running credit cards.

Handled high-volume paperwork and collaborated with dispatch / customer service department to resolve invoicing and shipping problems.

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• Confirmed appointments for the following day.

Provided clerical support to company employees by copying, faxing and filing documents.

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• Scheduling deliveries for technicians.

• Retrieving files for customers and employees.

• Performed cold calling and outreach to build sales pipeline. Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.

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Set up appointments with interested customers according to schedule availability.

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• Generated minimum of 10 new leads each week.

Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

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Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

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Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

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Waitress, 06/2011 to 09/2011

Sicily Trattoria - Cape Coral, FL

Marketing Representative, 12/2010 to 04/2011

Personal Periodicals Inc. - Tamarac, FL

CERTIFICATIONS

EDUCATION

High School Diploma

Western High School - Davie, FL

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

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• Prepared beverages and filled food orders for customers. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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Kept server areas clean and stocked during service hours to increase efficiency while working tables.

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• Shared knowledge of menu items.

• Performed cold calling and outreach to build sales pipeline. Explained product prices and packages as well as answered questions and addressed concerns of customers.

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Opened new accounts and documented personal, demographic and payment information in system.

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• Overcame objections using friendly, persuasive strategies. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

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Licensed 440 Insurance Agent - 2018. Florida Department of Financal Service.

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Contact this candidate